---
description: Page 2 - Compare the top Knowledge Base Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 2 - Knowledge Base Software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) > [Page 2](https://www.capterra.in/directory/32454/knowledge-base/software?page=2)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [IT Glue](https://www.capterra.in/software/170401/itglue) — 4.6/5 (331 reviews) — IT Glue helps IT professionals track, find and know everything about their IT infrastructure in under 30 seconds.
2. [Quickbase](https://www.capterra.in/software/157262/quickbase) — 4.4/5 (327 reviews) — Quickbase is a dynamic work and project management software that enables teams to solve problems and manage projects without coding.
3. [Clari Copilot](https://www.capterra.in/software/194117/wingman) — 4.7/5 (313 reviews) — Clari Copilot, a conversation intelligence tool, helps sales teams with pipeline visibility, actionable insights, \& real-time coaching.
4. [Document360](https://www.capterra.in/software/177031/document360) — 4.7/5 (290 reviews) — Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge.
5. [Yonyx](https://www.capterra.in/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx outperforms knowledge bases with interactive decision trees, personalized pathways, faster resolution and analytics.
6. [Bloomfire](https://www.capterra.in/software/131501/bloomfire) — 4.4/5 (254 reviews) — Bloomfire Knowledge Management Software enhances dynamic, accessible company knowledge bases.
7. [SAP Customer Experience](https://www.capterra.in/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
8. [KnowledgeOwl](https://www.capterra.in/software/132902/knowledgeowl) — 4.8/5 (236 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
9. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
10. [Help Scout](https://www.capterra.in/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
11. [Salesforce Starter](https://www.capterra.in/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
12. [Veloxy](https://www.capterra.in/software/148024/veloxy) — 4.8/5 (216 reviews) — Improve Salesforce engagement and keep focus on what drives the pipeline while an AI based Virtual Assistant takes care of everything.
13. [Seismic](https://www.capterra.in/software/140225/seismic) — 4.6/5 (215 reviews) — Cloud-based sales enablement platform with content management, learning, coaching, and engagement tools to help teams boost revenue.
14. [Issuetrak](https://www.capterra.in/software/16499/issuetrak) — 4.6/5 (205 reviews) — Empower your team and keep customers happy with easy-to-use knowledge base tools. Backed by industry-leading, US-based 24/7 support.
15. [HelpCrunch](https://www.capterra.in/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\!
16. [HubSpot Service Hub](https://www.capterra.in/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
17. [livepro](https://www.capterra.in/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
18. [Vivantio](https://www.capterra.in/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution.
19. [Fusebase](https://www.capterra.in/software/147496/nimbus-note) — 4.7/5 (176 reviews) — AI-powered knowledge base to centralize company info, automate answers, and keep teams and clients up-to-date—secure and easy to use.
20. [Cherwell Service Management](https://www.capterra.in/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
21. [Zendesk Sell](https://www.capterra.in/software/199865/zendesk-sell) — 4.3/5 (159 reviews) — Zendesk Sell is sales CRM software that helps you close more deals.
22. [Teamgate](https://www.capterra.in/software/139094/teamgate) — 4.8/5 (155 reviews) — Teamgate CRM powers sales teams to unlock their potential, gaining efficiencies and in-depth ICP insights to close more deals, faster.
23. [Crisp](https://www.capterra.in/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
24. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that lets you set up internal and public help centers for both customers and employees.
25. [ExtraaEdge](https://www.capterra.in/software/184015/extraaedge) — 4.5/5 (140 reviews) — AI-powered CRM for education institutes to automate admissions, marketing \& communication—boosting conversions by 2X.

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## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.in/directory/32623/it-ticketing-systems-software/software)
- [Sales Tracking Software](https://www.capterra.in/directory/32744/sales-tracking/software)
- [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software)

## Links

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-----

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It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nKey Capabilities:\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers.\n\nAI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nInteractive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing.\n\nPro Analytics: Tailor portal design, layout and color themes to your brand.\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77b19820-4aad-4900-9b31-63045d39b2d4.png","url":"https://www.capterra.in/software/177031/document360","@type":"ListItem"},{"name":"Yonyx","position":5,"description":"Yonyx offers a superior solution compared to traditional knowledge bases by providing interactive decision trees that guide users through complex processes in a step by step manner. Unlike static knowledge bases, which present information in a linear format, Yonyx allows users a way to navigate personalized pathways based on their specific needs and situations. This interactivity ensures that users receive relevant, tailored guidance, leading to faster problem resolution.\n\nAdditionally, Yonyx supports multimedia elements, such as images, videos, and forms, which enhance user understanding and engagement. In contrast, traditional knowledge bases often rely on text-heavy articles that can be difficult to navigate.\n\nYonyx also captures analytics on user interactions, enabling continuous improvement of support content based on customer interaction data. This helps identify common issues and enhance the decision trees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.in/software/130406/agi-self-service","@type":"ListItem"},{"name":"Bloomfire","position":6,"description":"Bloomfire Knowledge Management Software's Knowledge Base is a central repository essential for effectively managing and disseminating crucial company information. It's an invaluable resource for organizations aiming to maintain an organized, accessible knowledge hub. Ideal for onboarding, training, and sharing best practices, Bloomfire streamlines updating and retrieving documents, boosting knowledge transfer efficiency. The platform’s AI features, like enterprise search and author assist, enable quick location of relevant information, reducing search times. With robust security measures, including SOC2 Type II compliance and AES-256 encryption, Bloomfire ensures sensitive data is securely stored. This makes it a top choice for companies focused on effectively managing and securely sharing institutional knowledge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2409452f-f3d3-4c97-889d-721ef53006b7.png","url":"https://www.capterra.in/software/131501/bloomfire","@type":"ListItem"},{"name":"SAP Customer Experience","position":7,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.in/software/77372/sap-crm","@type":"ListItem"},{"name":"KnowledgeOwl","position":8,"description":"KnowledgeOwl is a powerful knowledge base platform designed to create exceptional self-service experiences. With AI-forward, customer-first development, we build comprehensive knowledge base software that empowers you to provide instant answers to users while reducing support workload—perfect for both customer-facing help centers and internal knowledge sharing.\n\nKey benefits:\n\n- Intuitive content creation with easy-to-use editing tools\n- Advanced search functionality helps users find answers fast\n- Customizable design to match your brand and user experience\n- Analytics and insights track article performance and user behavior\n\nIdeal for creating help centers, product documentation, troubleshooting guides, and training resources. Whether you're building a public help center to deflect support requests, an internal knowledge repository for team collaboration, or both, KnowledgeOwl delivers the features and flexibility you need to succeed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.in/software/132902/knowledgeowl","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":9,"description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.in/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":10,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.in/software/136909/help-scout","@type":"ListItem"},{"name":"Salesforce Starter","position":11,"description":"Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is a way to get started with a complete CRM. Pro Suite takes Salesforce Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png","url":"https://www.capterra.in/software/132665/salesforce-essentials","@type":"ListItem"},{"name":"Veloxy","position":12,"description":"Using AI, Veloxy gets sales teams to engage in Salesforce, log activities and update their pipeline on the go. Sales management get better forecasts and visibility into what (calls, emails, activities, etc) drive sales.\nConnect your Salesforce and Outlook/Office365 or GMail with Veloxy and track emails (single or bulk), activities, leads and contacts, all in one place.\nFocus on productive sales activities, while an AI based Virtual Assistant takes care of everything behind the scene.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/541507c8-0e72-4914-9913-d828c58307e9.png","url":"https://www.capterra.in/software/148024/veloxy","@type":"ListItem"},{"name":"Seismic","position":13,"description":"Seismic is a sales enablement platform that enables teams to drive revenue growth. The Seismic enablement cloud offers tools to optimize go-to-market efficiency, buyer experience, and more. The Sales content management module allows teams to control content and share personalized assets. The learning and coaching feature helps onboard and upskill teams. Buyer engagement delivers relevant content across digital channels, fostering deeper customer relationships.\n\nContent automation simplifies marketing material production and personalization. The strategy and planning tools enable teams to plan, execute, and measure their efforts. Enablement intelligence uses data to replicate successful behaviors and content.\n\nSeismic integrates with multiple business applications, unifying an organization's enablement tech stack. The platform equips teams with the skills, content, tools, and insights needed to engage customers and grow revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/557fcaa7-ff7a-4fde-9e94-ace8b4f4595e.jpeg","url":"https://www.capterra.in/software/140225/seismic","@type":"ListItem"},{"name":"Issuetrak","position":14,"description":"Watch the efficiency of your problem-solving team skyrocket when you leverage our easy-to-use knowledge base software. With lots of convenient features designed to improve customer service outcomes, you can effectively organize articles, implement privacy controls, and create articles from new issues.\nIssuetrak maximizes the strength of your agents (and your budget) with automation software designed to enhance daily productivity. Relieve the burden of workflow management, task assignments, reporting, and more. You'll also gain better visibility and empower your team with the support they need to keep customers happy.\nSee why major brands like Cintas and Pfizer are already utilizing the power of Issuetrak. Request a free trial or demo today. Cloud and on-premises hosting are also available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.in/software/16499/issuetrak","@type":"ListItem"},{"name":"HelpCrunch","position":15,"description":"HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.\nFeatures include:\n- Live Chat\n- Chatbot\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.in/software/146516/helpcrunch","@type":"ListItem"},{"name":"HubSpot Service Hub","position":16,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.in/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"livepro","position":17,"description":"Since 2001, livepro has been the leading premium knowledge management solution for customer experience departments across industries like Banking, Finance, Airlines, and Government. As experts in CX and knowledge management, livepro delivers precise answers at conversational speeds. With seamless integration into your existing tech stack, livepro ensures consistent responses across all customer channels including phone, chatbot, web, and live chat\n\nOur advanced reporting and analytics suite provides key insights to enhance customer and employee experiences. Robust governance features ensure compliance and reduce errors, while AI-enhanced search and process guidance help staff find perfect answers quickly, improving first-call resolution and reducing handle times. livepro is also the only knowledge management system that has COPC Inc. approved technology provider status. With over a 98% customer retention rate and exceptional support, livepro is the perfect answer for customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.in/software/165150/livepro","@type":"ListItem"},{"name":"Vivantio","position":18,"description":"Vivantio's built-in knowledge base empowers end users to self-serve solutions, and support teams to quick-reference documentation during service delivery. Knowledge articles and product documentation can be internal-facing to the agents and technicians who provide service and support; customer or end user-facing in a branded self-service portal; or both. \nIT, GRC, HR, Finance, Legal, & B2B Customer Support teams leverage Vivantio for proactive service delivery and faster ticket resolution times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.in/software/132880/vivantio","@type":"ListItem"},{"name":"Fusebase","position":19,"description":"FuseBase delivers an AI-powered knowledge base for organizations seeking fast, accurate answers and seamless information sharing. Teams and clients access up-to-date content, SOPs, FAQs, and project resources in secure, branded workspaces.\nAI Agents automatically surface relevant articles, answer questions, and assist with onboarding and training, reducing support tickets and onboarding time. Real-time collaboration tools let you co-edit documentation, manage permissions, and keep knowledge bases current. With integrations for over 2000 apps, FuseBase centralizes knowledge management, streamlines updates, and ensures everyone can find what they need, when they need it—all within a single, unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/405338c3-044b-486a-adec-bd33f93a1f2d.png","url":"https://www.capterra.in/software/147496/nimbus-note","@type":"ListItem"},{"name":"Cherwell Service Management","position":20,"description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.in/software/121158/cherwell-software","@type":"ListItem"},{"name":"Zendesk Sell","position":21,"description":"Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91713ea5-644a-4395-afc8-4b7f6206a913.png","url":"https://www.capterra.in/software/199865/zendesk-sell","@type":"ListItem"},{"name":"Teamgate","position":22,"description":"Teamgate is a user-friendly, easy to use, yet extremely powerful CRM for Sales and SaaS professionals, from startup to enterprise.\n\nWe pride ourselves on empowering Sales and SaaS teams to increase their speed of execution across the entire sales cycle. \n\nWith an intuitive UI, essential integrations, and out of the box insights (such as performance tracking and forecasting); Teamgate’s all-in-one platform facilitates true ICP targeting, unlocking your true sales potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b7cf1c8-476a-481c-846e-a63396e82402.jpeg","url":"https://www.capterra.in/software/139094/teamgate","@type":"ListItem"},{"name":"Crisp","position":23,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.in/software/151292/crisp","@type":"ListItem"},{"name":"Hiver","position":24,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. One of its key features is the ability to set up both internal and public knowledge bases, making information accessible to customers and employees alike. \nFor customers, Hiver enables 24/7 self-service by letting you create help articles and FAQs that empower them to find answers on their own. The knowledge base can also be integrated with live chat, so website visitors can instantly access relevant articles while chatting with your team. Internally, Hiver serves as a secure repository where teams can store and share SOPs, policies, and training materials - ensuring knowledge is always within reach. Customization is simple, with no coding required. You can build multi-layered categories, adjust the look and feel to match your brand, and even host the help center on your own domain.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.in/software/142975/hiver","@type":"ListItem"},{"name":"ExtraaEdge","position":25,"description":"ExtraaEdge is an AI-powered CRM built exclusively for education institutions to streamline admissions, automate marketing, and boost conversion rates by up to 2X. Trusted by 500+ global education brands, including universities, coaching institutes, test prep companies, and study abroad consultancies, ExtraaEdge helps teams manage leads, nurture prospects, and make data-driven decisions with ease.\n\nWith end-to-end automation, transparent pricing, and ISO 27001 & GDPR compliance, ExtraaEdge ensures complete security and efficiency. Its suite includes CRM, Marketing Automation, IVR, Custom Dashboards, WhatsApp API, Online Application Forms, and Post-Application Management.\n\nThe latest innovation, VidyaGPT, brings AI-driven insights, instant responses, and 24x7 engagement to education brands, making ExtraaEdge the most comprehensive and future-ready CRM for the education sector.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5ac1e28-cc56-4105-bf95-d3c24af339bf.png","url":"https://www.capterra.in/software/184015/extraaedge","@type":"ListItem"}],"numberOfItems":25}
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