---
description: Compare the top IT Ticketing Systems Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
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title: IT Ticketing Systems Software - Compare Prices & Top Sellers - Capterra India
---

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# IT Ticketing Systems Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) — Modernize IT ticketing with Freshservice, an AI-native ITSM platform that deflects requests, speeds resolutions, and uncomplicates IT.
2. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
3. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6964 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
4. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
6. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
8. [NetSuite](https://www.capterra.in/software/135757/netsuite) — 4.2/5 (2003 reviews) — Web-based \& AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility \& control needed to make decisions.
9. [ScreenConnect](https://www.capterra.in/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
10. [Nimble](https://www.capterra.in/software/123032/nimble) — 4.4/5 (1868 reviews) — Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth.
11. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
12. [Asset Panda](https://www.capterra.in/software/142562/asset-panda) — 4.6/5 (1363 reviews) — Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money.
13. [Odoo](https://www.capterra.in/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
14. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
15. [Act\!](https://www.capterra.in/software/133171/act) — 3.9/5 (857 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
16. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
17. [mHelpDesk](https://www.capterra.in/software/77264/mhelpdesk) — 4.3/5 (823 reviews) — Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
18. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
19. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
20. [Apptivo](https://www.capterra.in/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
21. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
22. [SolarWinds Service Desk](https://www.capterra.in/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
23. [Agile CRM](https://www.capterra.in/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
24. [SysAid](https://www.capterra.in/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
25. [Flowlu](https://www.capterra.in/software/166656/flowlu) — 4.8/5 (387 reviews) — Streamline support by centralizing requests, automating workflows, and tracking issue resolution. Keep your clients informed\!

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## Related Categories

- [Sales Tracking Software](https://www.capterra.in/directory/32744/sales-tracking/software)
- [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software)

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It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.in/software/87908/teamsupport","@type":"ListItem"},{"name":"mHelpDesk","position":17,"description":"mHelpDesk is a cloud-based software designed for field service businesses that helps automate first customer contact, streamline service-based businesses, and more. The software's scheduling and dispatch tools efficiently manage technicians' schedules and track their progress in real-time. Integrated invoicing and billing simplify payments, ensuring faster transactions. mHelpDesk enhances customer communication with automated appointment reminders and updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/273c54aa-4d75-41b9-9914-e2c0a26baa2c.png","url":"https://www.capterra.in/software/77264/mhelpdesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":18,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.in/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.in/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":20,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.in/software/1011835/apptivo","@type":"ListItem"},{"name":"CXone Mpower","position":21,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.in/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":22,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.in/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":23,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.in/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":24,"description":"SysAid offers a robust IT Ticketing System powered by Agentic AI, automating the repetitive, time-consuming work involved in ticket resolution. Our AI Agents intelligently categorize, prioritize, and even take the first action on incoming tickets, dramatically reducing resolution times and freeing IT teams to focus on complex issues. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Revolutionize your IT Ticketing System with SysAid’s AI for more impactful workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.in/software/107225/sysaid","@type":"ListItem"},{"name":"Flowlu","position":25,"description":"Flowlu’s IT ticketing system simplifies support management by centralizing all incoming requests in one place. Easily assign tickets, set priorities, and track issue resolution with automated workflows and real-time collaboration. Keep your IT team organized with clear task distribution, service level agreements (SLAs), and time tracking for accurate performance insights.\n\nWith built-in communication tools, customers stay informed with status updates and responses, improving transparency and satisfaction. Custom fields and automation rules let you tailor the system to your workflow, ensuring efficient problem-solving. Whether for internal IT teams or customer support, Flowlu helps you resolve issues faster, reduce response times, and streamline IT service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e45592e-f1b8-4a62-9c2e-1bd35bc46729.jpeg","url":"https://www.capterra.in/software/166656/flowlu","@type":"ListItem"}],"numberOfItems":25}
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