--- description: Get information about LiveAgent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.in/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) > Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1789 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Caller ID - Chat/Messaging - Chatbot software - Client Portal - Communication Management - Contact Management Software - Customer Communication - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer Segmentation - Customer Support Software - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management Software - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Usage Tracking/Analytics - Voice Mail ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3481 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18810 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4092 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Cons**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Perfect customer management software for medium businesses" — 5.0/5 > **Kamlesh** | *19 May 2026* | Market Research Software | Recommendation rating: 9.0/10 > > **Pros**: Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. > > **Cons**: Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt > > Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. ----- ### "perfect tool for team customer management" — 5.0/5 > **Abhishek Kumar** | *11 May 2026* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. > > **Cons**: the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. > > Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. ----- ### "Good Tool for Daily Customer Support" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. > > **Cons**: One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. > > My overall experience with LiveAgent is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. ----- ### "Quick and Helpful Support Made Simple" — 5.0/5 > **Verified Reviewer** | *12 April 2026* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Since all our communication is in one place our team can reply faster and work better. LiveAgent makes it very easy to chat with customers in real time and solve their problems quickly. The canned responses are very useful especially during busy hours. > > **Cons**: I have been using LiveAgent for many years, and it meets all my needs. I honestly do not have anything to dislike about it. > > Using live chat in our business has really improved our customer support. It saves us a lot of time and helps us give quick and smooth support. At the same time we can talk to customers in a friendly and caring way so they feel valued. ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data