--- description: Get information about LiveAgent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.in/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) > Help desk with AI agents, email, chat and calls from $15 per agent > > Verdict: Rated **4.7/5** by 1788 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1788 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 30-day free trial, no credit card required, no contracts. Plans: Starter $15 per agent/month billed annually ($19 billed monthly), up to 5 agents; Team $29 ($35 monthly), up to 15 agents; Business $49 ($59 monthly); Enterprise flat $3,199 per month billed annually ($3,999 monthly) with 80 agents included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Activity Dashboard - Agent Interface - Assignment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autonomous Task Execution - Autoresponders - CRM Integration - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transcription - Callback Scheduling - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Communications Management - Computer Telephony Integration - Content Management Software (CMS) - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Dashboard Software - Data Security - Inbox Management - Inquiry Routing - Knowledge Base Management - Language Detection - Mobile Access - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Pre-Configured Bot - Proactive Chat - Quality Management Software - Real-time Consumer-facing Chat - SMS Messaging - Task Automation - Ticket Management - Transcripts/Chat History - Voice Mail - Workflow Automation ... and 44 more features ## Integrations (34 total) - AWeber - ActiveCampaign - Adobe Commerce - BigCommerce - ChargeDesk - ClickUp - Facebook - FlowHunt - GetResponse - GitHub - Google Analytics - Google Workspace - Instagram - Intuit Mailchimp Email Marketing - Jira ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (19024 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4116 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1729 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Cons**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Perfect customer management software for medium businesses" — 5.0/5 > **Kamlesh** | *19 May 2026* | Market Research Software | Recommendation rating: 9.0/10 > > **Pros**: Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. > > **Cons**: Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt > > Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. ----- ### "perfect tool for team customer management" — 5.0/5 > **Abhishek Kumar** | *11 May 2026* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. > > **Cons**: the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. > > Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. ----- ### "Very helpful tool for managing customer support easily" — 5.0/5 > **Verified Reviewer** | *29 April 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I liked most about LiveAgent is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. > > **Cons**: One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. > > My overall experience with LiveAgent is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother ----- ### "Best customer support and interaction tool for businesses" — 4.0/5 > **Vishal** | *8 May 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: I have been one of the oldest user of liveagent because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. > > **Cons**: Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. > > According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data