--- description: Get information about LiveAgent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.in/software/102188/liveagent Page: 1 / 71\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1753 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1753 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Chat/Messaging - Chatbot software - Client Portal - Communication Management - Contact Management Software - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Management Software - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 82 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### ""An effective and dependable customer support solution"" — 5.0/5 > **Sanket** | *26 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. > > **Cons**: The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. > > Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 March 2026* | Design | Recommendation rating: 8.0/10 > > **Pros**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Cons**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 January 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Cons**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" — 5.0/5 > **MESHVKUMAR** | *26 March 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system \& live real time chat feature that help teams respond faster and keep track of customer conversations easily. > > **Cons**: Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. > > Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. ----- ### "A Simple and Reliable Customer Support Tool" — 4.0/5 > **Pushkar** | *1 February 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. > > **Cons**: We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty > > LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data