---
description: Get information about Startly price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Startly Price, Features, Reviews & Ratings - Capterra India
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Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Startly](/software/1029301/startly)

# Startly

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> Service management solution that helps IT/professional service agents manage support tickets, assets, change requests, and more.
> 
> Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Startly?

IT \& Professional Services, Managed Service Providers, Engineers, Healthcare \& Life Sciences, Ad Agencies, Media, PR, Project Managers, \& Technicians/Help Desk Support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 10 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Startly Labs

## Commercial Context

- **Starting Price**: $10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Our Essentials pricing plan is $10 per user/per month and the Service Management pricing plan is $20 per user/per month. All pricing plans are billed monthly. No annual contracts required. 

No need to choose a specific plan for each Team Member — each seat is charged based on the role they play and the features they use each month, so you can control your costs while still having the flexibility to level up or down and use only the features you need, as you need them.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Budget Management
- Collaboration Tools
- Contact Database
- Customer Database
- Customizable Templates
- Document Management Software
- Employee Management
- File Sharing Software
- Gantt/Timeline View
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Project Planning/Scheduling
- Queue Management
- Reporting & Statistics
- Reporting/Project Tracking
- Resource Management Software
- Support Ticket Management
- Task Management Software
- Third-Party Integrations
- Time & Expense Tracking
- User Management
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [Change Management Software](https://www.capterra.in/directory/30958/change-management/software)
- [Time and Expense Software](https://www.capterra.in/directory/30080/time-and-expense/software)
- [Ticketing Tools](https://www.capterra.in/directory/30039/ticketing/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews)
3. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
4. [Issuetrak](https://www.capterra.in/software/16499/issuetrak) — 4.6/5 (205 reviews)
5. [Agile CRM](https://www.capterra.in/software/135148/agile-crm) — 4.1/5 (524 reviews)

## Reviews

### "Simple. All-in-one solution" — 5.0/5

> **Brandon** | *4 May 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the fact that it was built with the end user in mind.  UI is very simple. It has a lot of features, but is not confusing.  and it replaces three SaaS products that we use today at a fraction of the cost.
> 
> **Cons**: Reporting and dashboard could be better.  It certainly will based on the input that we have been able to provide the Startly team. They continue to enhance its reporting capabilities.
> 
> Overall, it has been great experience for a product that just recently launched. This will be an amazing product. The support team at Startly has been wonderful and their commitment to building an incredible product runs deep within the product and Startly team.

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### "Startly Review" — 4.0/5

> **Virginia** | *8 June 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Project builds - easy
timesheet submittal - very easy for end user
timesheet approval - very easy for manager
> 
> **Cons**: timesheet adjustments- ok for admin. having to back out as impersonating resource, determine PM, impersonate PM and reject time, then impersonating resource again to adjust time. its  a lot of steps.

Team Member - would like to see from the team member level, the list of projects they are assigned to. like project history field, which would include client, project name, start/end dates, status of resource (open, completed, etc.)
Project - would like to see more columns, like AE, PM, Fees, also want ability to expand or contract columns
Search - want ability to search key words not just beginning with words.
> 
> able to track timesheets,  project start and end dates.

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### "Great Product Still in Development" — 3.0/5

> **Jessica** | *4 May 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: The interface is modern and easy to navigate, and the aesthetic is really pleasing to the eye.
> 
> **Cons**: I receive pop-up errors often and have to log out, then back in. I'm unsure if this is a time-out feature, but it happens as I'm actively working in the system frequently. I would also like the ability to create reports ad-hoc.
> 
> I have no complaints about the system. It is clear that there are still some kinks to workout, but fixes to bugs are completed quickly and without further issue.

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### "Finally, an all in one solution\!" — 5.0/5

> **Michael** | *4 May 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Finally a product that provides, project management, time entry, expense reporting, and ticketing in one place. I no longer am wasting time logging into multiple sites to complete tasks. The UI is quick, well thought out, and simple to navigate.
> 
> **Cons**: I cannot think of a particular con for this product. It has consolidated my daily/weekly tasks in one place. I wish that this product existed sooner\!

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### "Startly Review" — 4.0/5

> **Linda** | *13 May 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like how easy it was to hit the ground running on day one.  The application is very user friendly.
> 
> **Cons**: Just waiting for all the new releases to enhance our use.
> 
> The software is great and I am excited to see all the new enhancement to help us run our business more efficient and to have the data all in one place.

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## Links

- [View on Capterra](https://www.capterra.in/software/1029301/startly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/250835/Startly/> |
| en-AE | <https://www.capterra.ae/software/1029301/startly> |
| en-AU | <https://www.capterra.com.au/software/1029301/startly> |
| en-CA | <https://www.capterra.ca/software/1029301/startly> |
| en-GB | <https://www.capterra.co.uk/software/1029301/startly> |
| en-IE | <https://www.capterra.ie/software/1029301/startly> |
| en-IL | <https://www.capterra.co.il/software/1029301/startly> |
| en-IN | <https://www.capterra.in/software/1029301/startly> |
| en-NZ | <https://www.capterra.co.nz/software/1029301/startly> |
| en-SG | <https://www.capterra.com.sg/software/1029301/startly> |
| en-ZA | <https://www.capterra.co.za/software/1029301/startly> |

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