18 years of helping Indian businesses
choose better software

Power BI Connector for ServiceNow Reviews

About Power BI Connector for ServiceNow

With Power BI Connector for ServiceNow app users can visually explore ServiceNow data and build ServiceNow dashboards in Power BI.

Learn more about Power BI Connector for ServiceNow

Pros:

Not Available

Cons:

Not Available

Power BI Connector for ServiceNow ratings

Average score

Ease of Use
4.7
Customer Service Software
4.6
Features
4.4
Value for Money
4.4

Likelihood to recommend

9.1/ 10

Power BI Connector for ServiceNow has an overall rating of 4.7 out 5 stars based on 17 user reviews on Capterra.

Have you used Power BI Connector for ServiceNow before?

Share your experiences with other software buyers.

Filter reviews (17)

Abdelati
Abdelati
Treasury in Morocco
Verified LinkedIn User
Accounting Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

For accurate and clear financial data and reports, a great working product.

5.0 2 years ago

Comments: A product that helps solve problems related to all reports and data specialized in work, with amazing wisdom.

Pros:

It provides functional tools in reports or data for the company, transactions, and others..

Cons:

A powerful program in the field in which it is based on accuracy and work in reports and data.

Verified Reviewer
Verified LinkedIn User
Information Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

A Fast and Efficient tool to visualize/analyze your Service Now data!

5.0 2 years ago

Comments: It has enabled me to quickly fetch client related data from service now related to SLAs,ticket queues,etc and have a visual representation of it thus helped me in my data analysis and in making data driven decisions.

Pros:

1. Allows you to easily fetch realtime servicenow data2. Its like plug-in use functionality with good documentation support3. ServiceNow data can be easily visualized in the form of dashboards in powerbi4. Makes data driven decisions easiler 5. Support for data manipulation operations like filtering, cleaning makes it more customizable

Cons:

1. More integration options can be added 2. Data exporting and importing speed can be improved

Alpha Serve Response

2 years ago

Dear Customer, Thanks a lot for your review. Anna from Alpha Serve

Rashik
Analyst in US
Financial Services Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great for short fast visualization but needs more tools

4.0 2 years ago

Pros:

Easy to use. Easy to train Works well for employees from various backgrounds

Cons:

Connectivity needs to be better SQL, python and other

Alpha Serve Response

2 years ago

Dear Rashik, Thanks a lot for your review. Alpha Serve Team

Pranjal
Assistant Manager in India
Education Management, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Unlocking data insights

5.0 2 years ago

Comments: My overall experience with Power BI Connector for ServiceNow has been very positive. It provides seamless integration with ServiceNow, empowering me to access and visualize data effectively. The real-time monitoring and customizable reporting capabilities were valuable for making data-driven decisions. A few occasional performance issues with large datasets were a minor drawback.

Pros:

Power BI Connector for ServiceNow captured our attention with its seamless integration, allowing effortless access to ServiceNow data, robust visualization capabilities, and real-time monitoring for actionable insights.

Cons:

One drawback I noticed with the Power BI Connector for ServiceNow was occasional performance issues when dealing with large datasets or complex queries.

Vinoth
Quality Analyst in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Visualize Your ServiceNow Data Here

5.0 2 years ago

Pros:

Excellent Integrating software for service now in power BI.Helps a lot to get the real time data from service now and Data Analysis are done with good accuracy in real time.Easy to use, anyone can learn easily and use.

Cons:

User Experience should be improved a level better.

Ashok Kumar
Functional Analyst in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Visualize and Analyze Data with Power BI Connector for ServiceNow

5.0 2 years ago

Pros:

Helps a lot to visualize the data from service now.It is well integrated in real time basis.Data analysis are very much accurate.

Cons:

Need more updates with intersting features.

Shayan
Shayan
Software Engineer in India
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

The Best Way to Visualize and Analyze Your ServiceNow Data

4.0 2 years ago

Pros:

I've been using Power BI Connector for ServiceNow for some months now, and I'm inspired by how easy to use and the way properly it integrates with Power BI. The connector gives a wide range of customization options so that I can tailor my reports and dashboards to my unique desires. I've additionally observed that the connector may be very reliable and I've by no means had any issues with it crashing or dropping records. Overall, I'm very happy with Power BI Connector for ServiceNow

Cons:

The connector is not free, and the price can be high for some users. The free version of the connector does not include all the features available in the paid version. The user interface is a bit complicated and takes time to learn.

Rahul
Business Development Manager in India
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

A blend of success and disappointment

4.0 2 years ago

Pros:

It enables seamless data integration of data ServiceNow into Power BI, allowing for comprehensive and real-time data analysis. It facilitates real-time data syncing and provides up-to-date insights into ServiceNow metrics, KPIs and performance indicators.

Cons:

Configuring and implementing this tool may require technical expertise that might act as a challenge. This tool requires licensing and additional costs which is a bit on the higher side and should be considered.

Alpha Serve Response

2 years ago

Dear Rahul, Thanks a lot for your review. We are glad to know that the pros of our solution are valuable for your company. At the same time, it is paid as there is a team behind the product that constantly release updates and new features, as well as provides significant technical and customer support, otherwise it would be impossible. The price is visible on the Store, as well as there is a free trial period available for evaluation. Best regards, Alpha Serve Team

Manish
Manish
Love to use Loquiz in India
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Harnessing the Potential of ServiceNow Data: True Review.

5.0 2 years ago

Pros:

I love it's automated solution.It can also be accessed by those who don't have much technical skills.Sharing data among my colleague is easier with Power BI Conenctor. I can track incidents and requests too.

Cons:

Provide actual data and need to be update it. Hope so developer will give this update soon.

Alpha Serve Response

2 years ago

Dear Manish, Thanks a lot for your review. Alpha Serve Team

Reunaldo
Reunaldo
Senior Data Analyst in Philippines
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Power BI Connector for ServiceNow: Personal Review

5.0 2 years ago

Pros:

I liked the fact that I could quickly and easily connect my ServiceNow data to Power BI, which made it simpler for me to visualize, analyze, and report on my ServiceNow data. My ServiceNow data can be quickly used to build bespoke reports and dashboards thanks to the connector. In addition, the connector incorporates the Power BI service, enabling me to share reports and work with others without difficulty.

Cons:

The Power BI Connector for ServiceNow's lack of user-friendliness is among its least preferred features. To get the most out of the connector, you must have a solid understanding of both Power BI and ServiceNow. Additionally, there isn't a lot of customization options available with the connector when importing data from ServiceNow. Last but not least, the connector's documentation and support are scarce, which makes it challenging to troubleshoot any problems that might arise.

Alpha Serve Response

2 years ago

Dear Reunaldo, This is Anna, I'm Chief Strategy Officer at Alpha Serve. Thank you for your review. I am upset to know that you're not satisfied with our support and documentation. Could you please provide more details to me regarding your experience? I did not find any support requests from you to collect feedback and improve the support experience based on your review. I would appreciate a lot to hear back from you. Thanks, Anna Odrynska CSO @ Alpha Serve

shivasish
student in India
Market Research Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

It helps Microsoft Power BI users access information saved in ServiceNow.

4.0 2 years ago

Comments: Despite the fact that the Power BI Connector for ServiceNow can be a useful tool for IT teams to learn more about their ITSM processes, it might not be the best choice for every organization or use case.

Pros:

Users can track incidents and requests, monitor service levels, gain insights into ITSM processes, and analyze performance metrics by using this connector.

Cons:

For users who are unfamiliar with Power BI or ServiceNow, the Power BI Connector for ServiceNow can be challenging.

Alpha Serve Response

2 years ago

Dear Customer, Thanks a lot for your review. Alpha Serve Team

Mohammad Arif Ul
Research and Development Specialist in Bangladesh
Food & Beverages, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Data Visualization

4.0 2 years ago

Comments: I am very much comfortable with the Power BI and using it for my professional activities. This can be more enjoyable if the limitations (as mentioned above) can be consider to develop.

Pros:

- Affordable. Free to use Power BI desktop and anyone can download and use for reporting without any payment. - Simple to use i.e. excel format. - Power BI report can be easily attached without compromising quality. - Power BI is extremely feasible to connect with Data sources.

Cons:

- Constraint in accepting new entry of parameters. - There is no way of data cleansing solution in Power BI - Reports and dashboards can be shared only to the users having same email domains. - There are several component of power BI like Power BI desktop, P BI Services, P BI gateway etc which create more confusion on selecting the right component. It would be better if all the component can be aggregated and get in one platform.

Alpha Serve Response

2 years ago

Dear Mohammad, Thanks a lot for your review. We appreciate it a lot. Anna from Alpha Serve

Brian
Maintenance Manager in Canada
Electrical/Electronic Manufacturing, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Share & Analyze Data seamlessly

5.0 2 years ago

Comments: Sharing data between applications and teams has been a useful tool for us and makes Power BI Connector supercilious

Pros:

Easy to use & share data which integrates seamlessly with our CMS software

Cons:

A complete tool that sometimes makes it difficult to disseminate easily to the Team

Alpha Serve Response

2 years ago

Dear Brian, Thanks a lot for your review! Alpha Serve Team

Marijan
Marijan
CEO in Croatia
Verified LinkedIn User
Maritime, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great product

5.0 2 years ago

Comments: Good to go.

Pros:

A fully integrated and automated solution. Can be accessed by anyone, even by thise who don't have technical skills. Well-structured architectural design helped us to meet requirements. Workflow automation reduced hours spent manually exporting data. System capability aligns with our technical requirements. Helped with data quality improvements such as data formatting, structure, approval tracking and process transparency.

Cons:

Not really a con bit more like clarification. Provides actual data, not real-time. But data extraction takes a couple of minutes.

Verified Reviewer
Verified LinkedIn User
Machinery, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Esportazione dati da servicenow

5.0 2 years ago

Pros:

Permette di estrarre un gran numero di dati da servicenow e li organizza in una comoda dashboard.È possibile creare regole per i vari utenti e filtrare i dati per un analisi più semplice.

Cons:

Abbiamo avuto qualche problema con l installazione, ma abbiamo risolto avendo trovato la causa esterna.

Alpha Serve Response

2 years ago

Dear Customer, Thanks a lot for your review. Alpha Serve Team

Anabel
Asesora in Bolivia
Management Consulting, Self Employed
Used the Software for: Free Trial
Reviewer Source

Mybi

5.0 2 years ago

Comments: En mi experiencia puede procesar dashboard interesantes

Pros:

Poder trabajar con varias bases de datos

Cons:

El software es muy bueno no tengo observaciones

Alpha Serve Response

2 years ago

Dear Anabel, Thanks a lot for your review. Alpha Serve Team

Raquel
COMERCIAL in Brazil
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Microsoft Bi

5.0 2 years ago

Comments: Tive uma uma experiência boa

Pros:

Me ajuda nas minhas atividades diárias de uma forma geral

Cons:

Gosto das funcionalidades nas atividades do meu trabalho.

Alpha Serve Response

2 years ago

Dear Raquel, Thanks a lot for your review. We appreciate it a lot! Alpha Serve Team