17 years of helping Indian businesses
choose better software

India Local product

hello24.ai Reviews

4.7 (22) Write a Review! India Local product

About hello24.ai

hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.

Learn more about hello24.ai

Pros:

It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Cons:

Doesn't work well with Safari browser. We tried & were told to use Google chrome.

hello24.ai ratings

Average score

Ease of Use
4.7
Customer Service Software
4.8
Features
4.6
Value for Money
4.7

Likelihood to recommend

8.8/10

hello24.ai has an overall rating of 4.7 out 5 stars based on 22 user reviews on Capterra.

Have you used hello24.ai before?

Share your experiences with other software buyers.

Filter reviews (22)

Verified Reviewer
Verified LinkedIn User
Food Production, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple to use whatsapp application

5.0 last year

Comments: Overall positive experience

Pros:

ability to create templates with easeeasy to setup with shopifyfast response from support team

Cons:

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

Vaibhav
Digital Marketing Associate in India
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Exceptional Support and Effective Marketing Tools with hello24.ai

5.0 6 months ago

Comments: We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service!

Pros:

Exceptional customer support and expertise in the tool, especially from [sensitive content hidden]

Cons:

While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies.

Elisée
Manager in Côte d’Ivoire
Events Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Satisfy but must do efforts

4.0 last year

Comments: Good

Pros:

Assistance of the team. I think Hello 24 has a good team

Cons:

I recommend Hello24 to begin your activity to increase résults

Saurabh
Ecommerce Executive in India
Oil & Energy, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Hello24 Service rating and review

4.0 last year

Comments: I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

Pros:

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

Cons:

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Hello24 Digicom Response

last year

Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

whatsapp notifications

5.0 last year

Comments: very pleasant. tool works as expected. technical support is very good.

Pros:

good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.

Cons:

nothing much. it covers our use cases nicely.

Swati
CRM executive in India
Apparel & Fashion, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

One step solution to manage all your customers with perfect API/AI

4.0 last year

Comments: It was very great

Pros:

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

Cons:

More uder friendly UI in broadcast page.

Manikanta
AM - Admin & Operations in India
Apparel & Fashion, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Hello24's -Reliable messaging solution for businesses

4.0 last year

Pros:

Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Cons:

Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.

Hello24 Digicom Response

last year

Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.

Vijay
VP - IT in India
Food & Beverages, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

WhatsApp shop - Krpl

5.0 last year

Comments: It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality

Pros:

Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant

Cons:

They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.

Akanksha
Founder in India
Apparel & Fashion, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Hello 24 for A Curve Story

4.0 last year

Comments: It's been great, the team is easy to work with

Pros:

Easy to use & accessibility is great. Customer service is good too

Cons:

That we can't initiate a msg to a customer without waiting for their response & approvals for marketing msgs take a little too long

Priyanshi
Assistant Brand Manager in India
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Feedback for Hello24

5.0 12 months ago

Pros:

Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai

Cons:

No nothing as such, by now. Just a little complex portal rest all good.

Raghav
Marketing Manager in India
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Effective Whatsapp marketing app for Shopify store

5.0 last year

Comments: It was very good. The team was very supportive with our queries.

Pros:

It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.

Cons:

Broadcast campaigns had some customer limits

Prachika
Website Manager in India
Apparel & Fashion, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Usage

4.0 last year

Comments: Ease of Use and quality of product.

Pros:

The product is easy to use and can be understood in 1 training session.

Cons:

Pre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.

Verified Reviewer
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Marketing Automation made easy!

5.0 last year

Pros:

The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time

Cons:

Nothing as such. The features I used were very useful

Yogesh
Founder in India
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Business easiness with Hello24.ai

5.0 last year

Comments: I really like the way it is designed.Easy to handle and great support

Pros:

Customer support is very great. Speically [sensitive content hidden] very helpful for any question.

Cons:

There is nothing as such to write so why should I ? :)

Ramprasad
Partner in India
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Superb support

5.0 last year

Comments: Superb support

Pros:

Automation and price Local guidance Thanks for sharing the webinar and invoice

Cons:

Support and price and commercial good in price

Mohamed
Manager in India
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good customer service

5.0 last year

Pros:

Customer service was great compared to the other competitors.

Cons:

I didn't notice any big con here. It was good.

Vijayavinayagam
SOFTWARE PRINCIPAL ENGINEER in India
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Best in conversational commerce platform

5.0 last year

Comments: Forum with better useability & accessibility and great content strategy

Pros:

Deploy marketing campaigns & Customer engagement

Cons:

Should automate customer support queries to the fullest

Sultan
Marketing in India
Food & Beverages, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Good

5.0 last year

Pros:

Good to go, planning to go more projects

Cons:

Nothing cons. Team is more supportive and energetic

Nilofer
AVP in United Arab Emirates
Banking, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Efficient platform

5.0 last year

Pros:

hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!

Cons:

Loved the features. Nothing to complain.

Parasuraman
Senior Product Manager in Netherlands
Retail, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Sophisticated conversational platform at exceptional price!

5.0 2 years ago

Comments: It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.

Pros:

1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started

Cons:

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

Nihar
Ceo Founder in India
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best software for whatsapp api

5.0 2 years ago

Pros:

It works great for our team. Saves lot of time for our team in chatting. Quick & relaible

Cons:

Nothing is bad about hello 24. We are impressed

Shanmuga
Product Manager in India
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

It is a great product to use for marketing campaigns with Whatsapp & engaging with customers

5.0 2 years ago

Pros:

1. Ease of on-boarding; Onboarding was simple & easy 2. Price - They offer the lowest prices compared to others 3. Ease of use - Simple to use the product & run campaigns 4. Customer support - The team is reachable at any point & answers questions quickly

Cons:

Doesn't work well with Safari browser. We tried & were told to use Google chrome. No issues in Chrome