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About YouTrack

YouTrack is a comprehensive software for task tracking, project management, knowledge base, customer support, and team collaboration.

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Pros:

After fixing the tickets you can also change the state of those ticket as Fixed and then after support team can easily test it and if it is fixed then tester can easily change the state to veified.

Cons:

The permission structure of Youtrack is really hard to get right.

YouTrack ratings

Average score

Ease of Use
4.1
Customer Service Software
4.4
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.1/ 10

YouTrack has an overall rating of 4.5 out 5 stars based on 89 user reviews on Capterra.

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Filter reviews (89)

Maicol
Maicol
Developer in Italy
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

A great bug tracker

4.0 4 years ago

Pros:

Can be integrated with VCS repos (such as Github or Gitlab) A lot of custom fields and options to customize issue tracking experience Great customer support from Jetbrains

Cons:

UI a bit minimalistic (it can be a pro for users who like a minimalistic look, but personally I don't like minimal UIs. I prefer more detailed ones)

Sachin
web developer in India
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Powerful and Flexible: YouTrack is good for Team Management

4.0 3 months ago

Comments: youtrack is good for managing sprints and backlogs, and it integrates with other popular tools. However, it may take some time to learn, and it has fewer integrations compared to other tools.

Pros:

Creating and managing issues is simple. You can add details, attach files, and categorize tasks with tags. It’s easy to track what’s being worked on, who is working on it, and the task's status

Cons:

While Youtrack works well with some popular tools, it doesn't have as many integrations as other tools like Jira. This can be a problem for teams using less common tools

Verified Reviewer
Verified LinkedIn User
Civic & Social Organization, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

3.0 7 years ago

Comments: Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops.
The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed.
Everybody at our company loves this product.

Pros:

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going. The interface is intuitive and helps keep sprints clean and organized. Performance is good as long as the setup has been done properly, else you will experience lags. Best for small teams which don't want to deal with the complexities of using JIRA. Pricing is based on storage so that is really very helpful. you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons:

Not cons per say but 1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag. 2. The url is rather long: mycompanyname.myjetbrains.youtrack.com 3. Comment boxes under tickets look rather medieval.

Laura
Softwaredeveloper in Germany
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Lightweight and fast without boundaries

4.0 2 years ago

Pros:

It's very easy to use and getting startet. Also it's very flexible, it can fit in so many workflow styles.Also the software itself is pretty lightweight and fast (much better than a certain Australian competitor)

Cons:

When trying to implement SCRUM, we found it difficult to fit YouTrack into this workflow as it had no "borders" for working with sprints and backlogs etc.

Bramwel
Food and beverage attendant in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

THE BEST OF ALL TIMES TOOL FOR KEEPING TRACK OF ALL ACTIVITIES

5.0 3 months ago

Comments: Generally.. the platform is reliable and it is very adaptable

Pros:

The platform is very easy to use It is picket friendly Its ability to freely adapt the layout f the agile boards It is highly customizable It helps us track our clients work It is very straightforward

Cons:

Theres nothing wrong really with Youtrack it is genuinely the best

Nikkolai
Real Estate Salesperson in Philippines
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

YouTrack Analysis

5.0 3 months ago

Comments: My overall experience with the app is astounding in general as it also have unique and effective features compared to other apps that it is its counterparts.

Pros:

It is the best app for managing projects and fixing bug or issues in the system of the workplace. It is also easy to use as it has a user-friendly or easy to use platform, whether what kind of level you do in being a tech-savvy.

Cons:

There are times when the app can load slowly because of the many features it has.

Aakash
Accessibility Consultant in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Extremely customisable and easy to use

5.0 7 months ago

Pros:

Extremely easy to use and highly customisable for all our needs. It looks great and runs well. It makes it very use to use markdown. The search functionality is also very robust and works well

Cons:

There are times where you have issues with it loading correctly and it takes a few refreshes to sort out.

Aiden
Developer in US
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best Tracking App

5.0 4 months ago

Pros:

I liked how easy it was to use, i’m rather fond of jet brains products so I really enjoyed how easy it was to integrate with clion as well.

Cons:

As it is a jetbains product there maybe some platform related issues, I experienced these on my linux machine.

Anita
Administrator in Ghana
Accounting Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A wonderful software you can use.

5.0 3 months ago

Comments: It helps to create and manage issues easily.

Pros:

You are able to track time spent on issues using timers.

Cons:

In order to assess the free plan , you need a team up to 10.

Verified Reviewer
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I like YouTrack!

4.0 3 months ago

Pros:

I like it's free for small teams and that it's supported by JetBrains, my favourite company

Cons:

The UI sometimes looks like a bit old in the days

Dan
Programmer in Romania
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Mom, can we have JIRA? But we have JIRA at home. JIRA at home: YouTrack.

4.0 2 years ago

Pros:

JIRA knockoff, simple copied all the good stuff…

Cons:

Finding tickets is Close to imposibile sometimes.

Joshua
Programmer in Canada
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The more you use it the better it gets

5.0 2 years ago

Comments: I don't know how we would do what we do without it. It is so much a part of our process and communication we really would not be as efficient without it.

Pros:

It is so easy to use. I don't want to have to spend time setting up, fiddling with or figuring out software. This allows me to just glance at it, update it and move on. I rarely spend any time trying to figure out how to make it do what I need it to do.

Cons:

There is a bit of setup for user permissions that needs to be managed. So you need someone assigned to manage the settings, and set up new projects. Once you have things set up there seems to be little time spent doing this.

Thomas
Head of Sales in US
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Helps keep our team organized

5.0 4 years ago

Comments: YouTrack helps us keep track of tasks in a simple and effective way.

Pros:

Its helpful to relay information about a particular account from one team member to the next. It is also easy to figure out what things still need to be completed and which have already been completed

Cons:

once I create a ticket it automatically emails me anytime something is changed or noted on the ticket. Sometimes I even get double emails when I am tagged in something. For our team, sometimes the ticket simply needs to be passed on but I don't need to follow the progress every step of the way. Many times I only need to report something and then pass it on. It does allow you to opt out of the emails but I would prefer to simply opt into what I want updates on and what I don't.

Ashi
Ashi
Product Manager @ eMusic in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and useful but not without some annoying glitches

4.0 6 years ago

Pros:

It's a web based product, which means that teams in different regions can use it very easily without the use of any VPN connection to a central location. Its Dashboard widgets and agile boards are super useful and easy to use. Many of the fields are super configurable to allow for a very personalized integration.

Cons:

Still has some bugs, glitches and UX issues that can be rather annoying at times. Has less integration possibilities with other products than bigger and more known products like Jira.

Ignacio
Ignacio
Lead Web Developer in Colombia
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Complete control over your team work.

5.0 6 years ago

Comments: Is very awesome. It reduce the time needed to organize the team.

Pros:

Youtrack isn't the easier tool to use, I must recognize it, but we need to understand that, with all of it's features that is a necessary circumstance. Youtrack can help you a LOT when you are working with groups of people, you will know what are doing, when and who, you can measure the productivity of your team, create goals and many other things. Forget to think that it is only for programming or teams of programmers, you can use Youtrack in every scenario out there.

Cons:

Lack of some integrations, I think YouTrack is as good as Jira but need some extra integrations with others useful tools.

Jaimyn
Jaimyn
Head of Software Engineering in Australia
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product

4.0 6 years ago

Comments: YouTrack is an effective tool for managing our software development lifecycle.

Pros:

YouTrack is a nice to use, fully web based issue tracking and project management tool. The configurability is fantastic and allows our software development team to customise it exactly to our needs.

Cons:

The user interface (mainly for configuration) is a little confusing at first, but after a while it's easier to get used to.

Verified Reviewer
Verified LinkedIn User
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Steep learning curve but well worth it

4.0 6 years ago

Pros:

Projects are almost infinitely malleable and customizable

Cons:

The solutions are not always right in front of you - a softer UX would help

AMR
technical lead in Egypt
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

iam happy by using YouTrack

5.0 4 years ago

Pros:

the user interface and supporting agile are wonderful on this tracking system

Cons:

nothing everything is ok I am using it daily for tracking my team tasks

Cristina
it specialist in Czechia
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

YouTrack

5.0 2 years ago

Pros:

The best project management app ever! I love the workflow and interface of the software. Everything is very intuitive, easy to use. I appreciate the individual dashboards and kanban tool, the features give the ability to assign tasks to individual members on a project, it's automated so you avoid the risk of error, it's fast and clear. Integration without problems, the look and functionality of the application. Using @ guarantees collaboration, the individual posts resemble a social network and not a working tool. Very nice software design.

Cons:

I have nothing to complain about, I would appreciate maybe some tutorials, but the support is very helpful.

Jeff
Jeff
Customer Success Consultant - Software in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Super easy way to log issues with software and track progress!

5.0 7 years ago

Comments: Makes it easy to get issues filed for our software right when I hear about them.

Pros:

I like that I can quickly create an issue for our software and search for other issues related to mine.

Cons:

The layout is a little "clunky" so takes a little bit of time to get the "hang of it" in terms of what you need to do to submit the issue.

Purvika
HR in India
Human Resources Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Manage your project simply with YouTrack.

5.0 6 years ago

Comments: 1. I used to manage my company projects and the activity of the developer done by on that day on YouTrack.

Pros:

1. Manageability of your projects issue is really good that you can manage your or create issues or new functionality to be add as a priority bases. 2. A developer can change the ticket or issue to it's fixed state after fixing it. 3. You can also merge multiple ticket by duplicating it. 4. A developer or any one who is a user of YouTrack can comment below the ticket so the tester can easily known about the ticket.

Cons:

1. There is nothing to dislike in YouTrack it is best for my company.

Eugene
Treasury Manager in Ukraine
Marketing & Advertising, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

YouTrack helps to become more productive

5.0 3 years ago

Pros:

After integration, the productivity of our team increased. Timesheet reports are helpful to improve team efficiency. Essential for sprints planning.

Cons:

There are a lot of features and our team needed a couple of weeks to get used to the functionality.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good system for tracking progress

4.0 7 years ago

Pros:

Easy to add step by step progress Easy to manage my team

Cons:

UI isn't pretty, lends itself to be confusing because of the UI

Walid
2nd Level Support Engineer in Germany
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best tracking system

5.0 6 years ago

Comments: Youtrack is Software That Make your Work easier.

Pros:

Ideas Board , Developement Board , agile proces

Cons:

Changing from project to others you need to rework the template

Hashini
Hashini
Trainee Software Engineer in Sri Lanka
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use as a bug tracking tool

4.0 5 years ago

Comments: Use this application to track bugs and assign those bugs to the developers.

Pros:

we can use this application as a bug tracker and assign to developers on task board when found bugs in applications.

Cons:

Do not have a proper tutorials and guidance to use YouTrack.