--- description: Get information about Freshdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.in/software/124981/freshdesk Page: 1 / 139\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) > Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. > > Verdict: Rated **4.5/5** by 3434 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3434 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Assignment Management - CRM Software - Call Center Management - Call Monitoring Software - Call Recording Software - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management Software (CMS) - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Dashboard Software - Discussions/Forums - Email Management Software - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management Software - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Multi-Language - Queue Management - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing Software - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Text Editing ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (720 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1784 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 January 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Cons**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Cons**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 May 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Cons**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 May 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Cons**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Happy Fresdesking" — 4.0/5 > **Silvester** | *13 March 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a cherry on the top. > > **Cons**: While Freshdesk covers most of the things however as per the needs of the client i think there should be options to make changes or to amend or add things. > > The experience had been great however i would appreciate if there is a single person who is allocated to help me with my queries as everytime i get in touch with Freshdesk for any help, I get routed to a new person. Having one dedicated person will give that personal touch to your product. ----- Page: 1 / 139\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data