--- description: Get information about Freshdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.in/software/124981/freshdesk Page: 1 / 141\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) > Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. > > Verdict: Rated **4.5/5** by 3481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3481 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece and 39 more ## Features - Access Controls/Permissions - Activity Dashboard - Assignment Management - Automatic Call Distribution - CRM Software - Call Center Management - Call Monitoring Software - Call Recording Software - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management Software (CMS) - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Dashboard Software - Discussions/Forums - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management Software - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Negative Feedback Management - Problem Management - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing Software - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management ... and 26 more features ## Integrations (57 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo Marketing Platform - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.in/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4093 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Reviews ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 May 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Cons**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Freshdesk Customer Support Solution" — 5.0/5 > **Balanjaneya Sharma** | *22 July 2026* | Human Resources Software | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is a powerful helpdesk and customer support platform that streamlines support operations while offering excellent value for money. Its comprehensive documentation and learning resources make onboarding easy, enabling teams to get up and running quickly > > **Cons**: Many of the platform's features feel outdated and have not kept pace with recent advancements in AI and automation. Even with additions like the Command Center, it still falls short in delivering advanced intelligent automation > > A time-saving helpdesk solution with comprehensive documentation and easy onboarding, though outdated features and limited intelligent automation reduce its effectiveness for modern support teams ----- ### "Reliable Ticket Management with Useful Integrations" — 5.0/5 > **Sanju** | *8 September 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Freshdesk was very good with the integrations and customer support options which we got, we used it to close external tickets. > > **Cons**: The Freddy ai features and connections are very limited and I think it doesn't improve the product experience and was not very helpful > > Overall, our experience with Freshdesk was positive. The platform made it relatively easy for us to manage and close external support tickets, and the integrations and support-related features were useful for our day-to-day operations. The interface was straightforward and the core ticketing functionality worked well for our needs. However, we felt that some of the newer AI capabilities, particularly Freddy AI, could be more useful and offer better integration options. Overall, Freshdesk was a reliable solution for our ticket management requirements. ----- ### "Freshdesk review" — 4.0/5 > **Sai phaneendra** | *11 September 2026* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: It's an excellent solution for our small sized business we needed a reliable, easy-to-manage customer support platform without unnecessary complexity. > > **Cons**: Recent updates have been largely incremental. The platform's value would increase significantly with deeper integration across other business functions ----- ### "Freshdesk review" — 4.0/5 > **Tejaswi** | *17 August 2026* | Banking | Recommendation rating: 7.0/10 > > **Pros**: The interface is clean and easy to navigate, so new agents can pick it up quickly. Getting started takes very little effort, with implementation and onboarding kept simple. > > **Cons**: The reporting and analytics features feel basic, and creating flexible custom dashboards is more difficult than expected ----- Page: 1 / 141\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data