Synchroteam Reviews

great program for keeping track of work schedule and time!

Comments: It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!

Pros:

I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!

Cons:

sometimes it seems to be a bit difficult to understand some of the features...

Cost effective

Comments: Satisfied and very well effective in our operation

Pros:

Very effective and easy to implement than any application

Cons:

Simple and yet effective very useful in our daily operation

Alternatives Considered: Microsoft PowerPoint

Reasons for Switching to Synchroteam: Very useful and yet effective in our daily requirements

Great if you are in the USA or France.

Comments: When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.

Pros:

Easyish to use. When you get used to it. Some good features we don't use.

Cons:

Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.

I have brought it into my last 3 companies

Comments: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

Pros:

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

Cons:

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Alternatives Considered: COMS

Reasons for Choosing Synchroteam: Flexibility and Cost

Switched From: Tesseract

Reasons for Switching to Synchroteam: Superior reporting and ability to create jobs that matched our specific requirements.

Initial review

Comments: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros:

Streamlining of my team's dispatching process

Cons:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Excellent Software with excellent service

Pros:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives Considered: AI Field Management

Reasons for Switching to Synchroteam: Much more robust. Customizable for our needs.

PCW Management

Comments: a great experience worth referrals to other organisations/users

Pros:

The ease of usage and knowledge transfer to other team members

Cons:

for a beginner, it poses challenges on usage without being trained

Excelent Product

Pros:

All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.

Cons:

It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.

Application for faster reviews

Pros:

It allows me to have a faster record of inspections and delivery of reports

Cons:

manual customer records required because the export options not found correctly

Great Product

Pros:

Features and funtionality are great UI and UX is good

Cons:

Expensive but great product,

Good but could be better

Comments: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs

Pros:

I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field

Cons:

The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused

Efficient. Informative. Useful

Comments: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons:

missing some features, for example can't search by serial number

Great overall Product

Pros:

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Cons:

- The cost is a bit pricey since it's american pricing. - I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100 - I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Is able to fit our specific range of needs.

Comments: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

Pros:

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

Cons:

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Overall Good. Nice to see aesthetic and time keeping updates.

Pros:

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Cons:

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

worth his money

Comments: For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

Pros:

reat flexibility, excellent customer service, value for money compared to other products very good

Cons:

Planning a bit awkward, no own mobile solution for the administrator

Helps our work run smoother

Pros:

The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be .

Cons:

The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity.

Synchroteam review

Comments: Very good

Pros:

The ability to manage digital reports and quotations directly from the Cell phone.

Cons:

not being able to include a check list besides the report template.

Simply does the job !

Comments: Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

Pros:

Ease of use ! Quick setup ! Flexible !

Cons:

Nothing specific

Finally someone gets this right

Comments: We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

Pros:

Feature set, Planning tool, Workflow, mobile clients for multiple platforms

The support staff is awesome and provides great support as needed. The software is pretty straight forward

Comments: schedule all my crews keeps track of jobs upcoming and past.

Pros:

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Cons:

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Productivity and control way up!

Comments: From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

Pros:

Very large feature set. Job planning and mapping screens. support. Live synchronization with the mobile clients.

Cons:

Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.

All the tools, requires trial and error

Comments: Its been great we had on issue initially with the API version initially but so far has been a good experience.

Pros:

It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.

Cons:

It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.

Great solution for my business

Comments: A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

Pros:

No more paper.

Easy Field service

Comments: I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Pros:

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Cons:

A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Alternatives Considered: Mobile Field Report and Praxedo

Reasons for Switching to Synchroteam: Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.