Mailjet Reviews

A good software but with some flaws

Comments: So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.

Pros:

I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Cons:

However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

An alternative that is fine to start with, a little limited for the advanced

Comments: To begin with, and if you have few contacts, it's fine because even in the free version you will be able to have access to a certain amount of mailings, but if your list grows, as was my case, it's a headache because everything is limited and it's better to change as I did. I perhaps for others have had a better experience mine was not like that

Pros:

Price and quality is fine, transactional emails arrive well, marketing emails are a bit limited, the tool is easy to implement and take advantage of if you have less than 4k contacts

Cons:

Very limited for the free and basic versions, if you want to get more out of it you have to pay more, however, for that it is better to change to another of the competition for that higher price

I never experienced a worse quality of support then these guys deliver

Comments: They suspended our account without notice because they suspect spam is being sent.
Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky.

Pros:

Api has good documentation When you dont need support and everything works its ok

Cons:

Very bad support desk Make sure you do not fully rely on their service They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all

An outstanding and sensational Email Marketing Tool.

Pros:

Mailjet is an ideal tool for creating and sending emails marketing campaigns and newsletters.It is simple to engage with our customers seamlessly with Mailjet.

Cons:

I haven't encountered any shortcomings with Mailjet because it meets my needs.

My Experience With MailJet

Pros:

I like the email verification features It comes with helpful email marketing and automation features.

Cons:

Mailjet has offered all we needed for email marketing.

Steer clear if you're looking to send a large volume of emails

Comments: Overall, if you want to send a little bit of email with webhooks and api calls, this will work. If you're sending large scale campaigns, it could ruin your email list size because of the lack of functionality around reengagement campaign parameters.

Pros:

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Cons:

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data. They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

Easy To Setup, Crazy Terms of Service

Comments: It started off good, as an easy to use software but later turned into a nightmare working with their support.

Pros:

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Cons:

Their TOS and enforcement of it is absolutely insane. One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back. The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services. I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

Mailjet was challenging

Comments: Overall I left Mailjet. The cost involved was too high. Customer service was not great. The interface was nice but didn't out weight the cons.

Pros:

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Cons:

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

Great for Basic Email Marketing

Comments: Mailjet has all the basics and does them well if you need a solid email marketing platform with no frills. You can create, edit, manage, schedule and optimize with ease.

Pros:

I like how easy it is to learn how to use Mailjet. In just a few short hours, I felt like I was a pro at navigating the platform as well as creating and updating new emails to send to my contact lists. If you've worked with website or email platforms before, Mailjet will be a breeze for you to learn.

Cons:

We have run into some issues with the size of our email lists and high bounce rates and then we are unable to send as many emails as we need. But, after troubleshooting and contacting support, those issues were easy to fix and we were back to regular email marketing for our clients. We send emails to new email lists all the time, so it's best for our delivery rates if we send emails to new lists at the same time as lists we've sent to before. Sometimes, the email editor feels a little clunky, and I have to make font, color or other style changes a certain way to make them exactly how I want. But in the end, I'm always able to create a solid email that delivers well and gives me easy-to-understand metrics after delivery.

Pretty good but not the best

Pros:

It was really simple to set up and import our databse

Cons:

It was a little bit clunky in places and not as intuitive as other platforms

Great affordable emailing software

Pros:

The price is definitely very cheap for the value.

Cons:

The app is sometimes buggy and it can lead to frustration especially when you build transactional templates with lots of variables.

Good value for money

Comments: Mailjet is a good value for money if you're on a budget. It's relatively cheaper than other providers. It offers basic features for an email marketing service. But if you'd like features like automation, testing, templates and usable statistics, you'll the need the premium package which is triple the price.

Pros:

The free tier Mailjet offers comes with 200 emails/day, 6000 emails/month. When you upgrade to the essential package, you get up to 50k emails and features like segmentation and email verification for $35/month (10% discount annually.) It's a good value for money if that's what you're looking for.

Cons:

Free tier doesn't give you enough features to try to determine if this is the right email marketing service for you. You'll eventually have to get at least the essential package to get a full view of what they have to offer.

Mailjet is an easy method to send emails.

Pros:

Mailjet is a fantastic email-sending application. I just send transactional emails using it. Email delivery is practically guaranteed, and you can track each individual message's progress, receipt, and opening. The ability to create sub-accounts is also useful.

Cons:

Maljet's customer service advice could be better, but in my opinion it still has a strong structure.

Mailjet review

Pros:

Mailjet is easy to use which makes it easy to create and send emails that looks professional. It also provides email templates that can be customized to suit your branding and messaging needs. Another good example is it deliverability, because it ensures that your emails will be sent to their inbox without being filtered as spam. It also has a reporting features to track your tractions like open rates, clicks and bounce rates.

Cons:

I cannot say any negative about Mailjet since I haven't used other email marketing platform side this one. You can maximize the use of Mailjet if you have patience to explore the platform.

A very basic service that is seriously lacking in terms of marketing

Comments: To be honest, I used to own the most advanced autoresponder service on the market. It was designed around marketers' needs and did its job to perfection. I sold the company a few years ago and have been operating manually ever since. This is not a good way to run an online business so I searched for an affordable email marketing service and was recommended to try Mailjet. I even had someone from our local chamber of commerce come to the company to show me how to set it up. That alone should speak volumes about its user unfriendliness because if someone who had developed similar software couldn't understand it, what chance does the common man have? The fact that they refuse questions from potential customers has to be the icing on the cake. I mean, can you imagine walking into a store and asking a salesman a question about an item you are interested in purchasing, only to receive the reply "Sorry but we only accept questions from existing customers."? It is a shame because I would happily work with them to take their product to an entirely new level. As things stand, their system is overly complicated and unnecessarily so. It doesn't cost much because it doesn't offer very much.

Pros:

When compared to competing services, its pricing is quite competitive.

Cons:

The interface is far from intuitive, especially if you have used other services in the past. Much of it does not work as it is supposed to. You can waste a lot of time repeating actions until the system finally reacts. Server response is incredibly slow. Most of the most important functions needed to use the system for marketing purposes are missing. As a potential customer trying the software with a view to becoming a permanent user, you may not contact support. They literally refuse all questions from potential customers!

Sending emails and bypassing the Spamfolder

Comments: Reliable reachability with good statistics on opened emails.

Pros:

Easy to start. In just a few minutes you can be up and running with your first campaign. Generous sending and contact limits for the startup. Good Wordpress support.

Cons:

Nothing so far. Working as supposed with nothing to complain about. If there was a wishlist, I'd like to see some kind of SEO and content AI based assistant.

Transactional Email That Covers 90% Of Use Cases

Comments: MailJet has been a drop in replacement for Madrill. It has been more than adequate for all of my transactional emailing needs.

Pros:

After using MailJet as a replacement for Mandrill for the last 2 years, I can fully recommend it. I use it for transactional email and I can send 6000 per month on the free tier. More than enough for my use case. I like the templates and templating language. Setting up sender domains and authenticating them is a doddle. Using the API is also painless with the excellent API documentation.

Cons:

The only thing I dislike is that there are almost too many options. This isn't a bad thing per se, but I have probably only used about 25% of the available tools/reporting etc. I also have no need for the campaign tools and would prefer it if Mailjet only concentrated on transactional emails.

Alternative of Mailgun

Pros:

Basically both the company name comes under same firm but having lots of different, if you use mailgun in free trial the deliverability comes to 100% but if you purchase then ratio will be different, however, the same does not happens mailjet, seriously i am using this service with multiple accounts and getting same ratio with it, the good thing is that you can save the template in the panel and modified to get better deliverability . Secondly they providing their own unsubscribe link which help us that there system identified the email address of unsubscribe and removed automatically

Cons:

One of the cons is to adding payment method every month,as in India RBI has change the policy for online payment

Amazing and powerful email marketing tool!

Comments: With Mailjet email marketing has become very easy for us. The newsletter editor is amazing and helps us build the best ones for our prospects. We are able to track and observe our clients which helps us reach them in a better way. It has also reduced our spam rates. Maintaining contact lists has never been easier. Overall a great experience with the platform.

Pros:

The platform is very easy to use and I can build email campaigns quickly and efficiently. It allows multiple team members collaborate which makes it convenient. It's drag and drop feature helps make the email templates better to work with. One of the best feature is that we can track and monitor all the emails sent.

Cons:

The platform lacks email templates options which could be increased. The pricing is a little expensive compared to other platforms, but the free plan also works pretty good.

SMTP relay for all my emails

Comments: I use mailjet in daily work and keep in mind if one of the clients asks for advise or recommendation. Mailjet offers and provide so many working services and features that while one implements them there is no time to think about the shortcomings.

Pros:

1. innovative technologies and features 2. the necessary functions that can be extended and / or scaled if necessary 3. never experienced issues 4. high abvailability 5. API / developers friendly 6. full-stack developer friendly 7. spam filters / precise analytics / statistics 8. free plan and fair pricing 9. intuitive admin web UI 10. documentation and clear tutorials

A budget tool with limited features

Comments: Mailjet is a platform for startups and smaller companies that cannot afford expensive marketing automation tools. Mailjet offers a decent number of service at a pocket friendly pricing plans.

Pros:

1. Has multiple plans to suit companies with lower budget2. Helps you verify email address of leads before broadcasting emails3. You can also do A/B testing using Mailjet

Cons:

1. Live chat feature is missing. So you cannot get instant solution for your problems2. Email auto-response fails at time

Good mailing solution but not the best

Comments: Support are really good (but not abnswering quickly...). Job are nearly done : mail delivered but some go to SPAM folder because Mailjet server is know as mass mailing solution... Could be used for marketing but probably not interested to transactional email

Pros:

this make the job we used for : send mail throught smtp and delivery ASAP

Cons:

some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation

I have been using Mailjet since long and haven't found anything better than Mailjet, truly amazing

Comments: I am in network marketing and this software helped me a lot On daily basis I updates my contacts regarding my new projects without any hassle.Great software ,Keep it up MailJet. Thanks

Pros:

I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.

frogdog.io loves mailjet!

Comments: Mailjet is our go to solution for deploying emails from webforms. We use mailjet on almost every website we do for our clients who can't or won't provide their own SMTP solution.

Pros:

Free! At least for our limited use case. Simple to setup and confirm new domains or addresses. Can manage multiple clients' needs through a single mailjet account.

Cons:

The limitations on the free-tier account are fairly low (200/day), but its free so its hard to complain.

Great mailing platform

Comments: Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Pros:

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Cons:

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.