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About LeadSquared

HIPAA compliant Healthcare CRM &marketing automation to automate patient intake, syncs with EMR, with Mobile CRM for onsite caregiver.

Learn more about LeadSquared

Pros:

There is a lot of things to like - but will these things work with software, its a question mark.

Cons:

He has difficulties working with a number of contacts. The integration with other administrative softwares is a bit complicated.

LeadSquared ratings

Average score

Ease of Use
4.3
Customer Service Software
4.3
Features
4.2
Value for Money
4.1

Likelihood to recommend

7.9/ 10

LeadSquared has an overall rating of 4.3 out 5 stars based on 165 user reviews on Capterra.

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Filter reviews (165)

Ashutosh
Ashutosh
Vice President in India
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Highly Customizable CRM

4.0 2 years ago

Comments: Overall, LeadSquared is an excellent option for businesses looking for a comprehensive solution to their marketing, sales, and CRM needs. I have user Zoho CRM, Nopaperforms etc., but the flexibility offered by LS is better. Best part is that the CRM is highly customizable and can fit in the requirement of any business

Pros:

Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change.

Cons:

If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis.

Alternatives Considered: HubSpot CRM

Reasons for Choosing LeadSquared: Number masking isnt available in Zoho CRM which was a huge security issue when allocating leads to the callers

Switched From: Zoho CRM

Reasons for Switching to LeadSquared: Hubspot was far more expensive. Also, LS support is more real time

Sagar
Manager Learning & Org. Development in India
Marketing & Advertising, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Leadsquared- One CRM to rule them all

5.0 2 years ago

Pros:

Every single feature in this software is useful no matter how big or small your business may be. The integration process was detailed and in-depth. The team support pre and post integration was spot on and they are always available. No matter at what stage you are in your process they are eveready to make changes. The feature which I love most about this software is the most critical feature which is the lead management. The depth with which this software manages the journey/life cycle of a lead is unmatched. Hands down the best software for your CRM needs.

Cons:

The UI of the software can become monotonous as there are not many options to customize the look and feel. Moreover the software can give you a lag of few seconds if you are over using the automation feature.Rest there is no issue. Great Great software.

Alternatives Considered: Zoho CRM

Reasons for Switching to LeadSquared: We chose Leadsquared over other product due to the vast options it provides to manage leads and the reports that it let's you generate out of 150 report options. The overall depth it brings into the lead management process is praiseworthy.

Faizan
Real Estate in United Arab Emirates
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

No progress

1.0 last year

Comments: Not working properly. its almost more than 2 weeks. we have paid but its still we can not use it and leads we upload to work all gone.

Pros:

Nothing yet as not got the access yet as promised.

Cons:

Not working properly. its almost more than 2 weeks. we have paid but its still we can not use it and leads we upload to work all gone.

Rajesh
VP Finance & Accounts in India
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

CRM That Made A Difference

5.0 3 years ago

Comments: So far Good, Excellent.

Pros:

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Cons:

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

Alternatives Considered: Zoho CRM and Pipeliner CRM

Reasons for Choosing LeadSquared: Service Issue

Switched From: Smart OMS

Reasons for Switching to LeadSquared: Ready to prepare the CRM as per our required. Customized work flow integration.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Devesh
Operations Head in India
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great CRM Platform for B2C Businesses

5.0 3 years ago

Comments: Lead Management and accumulation from various sources and channels has made various segments of operations organized

Pros:

1. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

Cons:

Nothing as of now, mostly fulfils our requirements

Alternatives Considered: Bitrix24

Reasons for Choosing LeadSquared: Found Leadsquared to more suited for B2C business and education segments

Switched From: Zoho CRM

Reasons for Switching to LeadSquared: Found Leadsquared to more suited for B2C business and education segments. Availability of connectors with our existing tools like exotel telephony, Msg 91

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Roshan
VP- Marketing in India
Insurance Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A capable Sales CRM for startups and small businesses

4.0 3 years ago

Comments: Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level.

Pros:

Adaptability & Customization Ease of use Easy administration Customer Support

Cons:

Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.

Alternatives Considered: Gamooga and HubSpot CRM

Reasons for Switching to LeadSquared: Customization options Sales Support Recommended by someone

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Long Implementation and Setup Process, Poor Support

3.0 6 years ago

Comments: I would only recommend this product if you do not have any data to import from other software tools or if you are looking for very basic functionality. If you are planning to use more advanced functionality, ask them to FULLY demo it for you. Ask lots of questions, don't make any assumptions! I wish I had spent more time doing my due diligence during the evaluation process. I probably would have discovered it was not the best fit.

Pros:

The price is what was most attractive about this software. For the feature set included the price was right compared to the marketplace.

Cons:

The setup process took much longer than anticipated. We had data to import from another system and working with the support staff off-shore was a challenge. I wound up having to pull an internal resource (developer) to get the import completed. I consider myself pretty savvy with marketing automation/email marketing/crm software tools and I was challenged with the implementation. When all was said and done, we were unable to gain all of the reporting and functionality we initially thought we were purchasing.

Alternatives Considered: HubSpot Marketing Hub, Outreach, Zoho Campaigns and Ontraport

Reasons for Switching to LeadSquared: Price. Perceived value (in feature set) for the cost.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Antony
Senior Process Associate in India
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Decent CRM Tool for Education management companies

3.0 5 years ago

Comments: For education management companies who are looking for a cost effective solution, Leadsquared may be the right choice for you. Comparing to Hubspot & Zoho we felt Leadsquared is cost effective and process friendly.

Pros:

We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that. Even though it does not have lot of fancy features like other CRM's it does the job. Lead data capturing and followup task reminders are good. It also gets integrated with our calling tool which reduces us some of the burden.

Cons:

Sending mails through lead squared is not very supportive. Also the tool becomes very slow at times in-spite of good connectivity.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Fraud - Stay Away from LeadSquared

1.0 4 years ago

Comments: Fast in taking money - all advance for 6 months - prepaid - no option to really test for a month or 2 before you really buy their service. After Purchase no delivery of the end product. Don't care about customers, all about taking your money and running away!

Pros:

there is a lot of things to like - but will these things work with software, its a question mark.

Cons:

Integration is a huge problem. Not very friendly.

Alternatives Considered: Zoho CRM, Freshsales, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing LeadSquared: better lead managment piece - we thought

Reasons for Switching to LeadSquared: Better lead managment we thought - but integration not to the mark - that. we had to. let go.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Tanmay
Manager in Namibia
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
Reviewer Source

Tanmay - leadsqured

5.0 2 years ago

Comments: I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads ,

Pros:

Very easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup

Cons:

Inbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

An all-in-one platform to manage and capture your leads

3.0 2 years ago

Comments: I have been using it for last 5-6 months and found it good as ot has all features I wanted.

Pros:

The thing I liked with Leadsquared is it has each and every feature to capture and manage leads. It seamlessly integrate with other tools. Magic button feature in lead management module is great.

Cons:

It works a bit slow. As well as it's ui/ux isn't that good so first-time user can find it difficult to learn. It integrates with Ameyo but sometimes it can't make called through it. We have to do it manually most of the times.

chanchal
business development excutive in India
Computer Software, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

LSQ review

5.0 2 years ago

Comments: over all leadsquared is very good in uses and it's user friendly

Pros:

i like LSQ lead & task management and and lead tracking

Cons:

nothing to dislike & about leadsquared

Samidha
Product Manager in India
Automotive, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Beepkart’s review

5.0 2 years ago

Pros:

LSQ product has many features that we do use for lead management. The ease of doing few things like automation,dynamic form creation etc ensures quick execution.

Cons:

The UI and ease of use is not very effective.

Anirudh
CEO's Office in India
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

LSQ Review

4.0 2 years ago

Pros:

Easy to use. Endless possibilities of integrations.

Cons:

Connectors and any addons are purposely designed to very expensive.

Alternatives Considered: Zoho CRM and HubSpot CRM

Aditya
Business Development Executive in India
Financial Services Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

An effective lead management software

5.0 3 years ago

Comments: PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM

Pros:

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Cons:

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Akash
Assistant Manager in India
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good Support Available for Account Manager

5.0 3 years ago

Comments: Overall experience is very good. Initially we struggle to implement the system in our organisation but with the help of current Account Manager it really helps and able to implement the Leadsquared in a very short time.

Pros:

Account Managers at Leadsqaured are doing great job. They have supported us at every point. Where ever we need help. They taught me everything so that i will not have any dependency and able to resolve most of the things myself. Features at leadsquared are decent enough. They have fulfill at least basic to moderate requriement.

Cons:

I can see there is only one major Con. Reports available on the Leadsquared are very limited. Most of the time we have to use custom report or skip reports.

Alternatives Considered: Salesforce Sales Cloud

LeadSquared Response

2 years ago

Thank you so much Akash for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Srijani
Executive - G&D in India
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

AMRI using LeadSquared Software

5.0 3 years ago

Comments: It was really good and helpful to streamline lot of sales processes.

Pros:

Lead Distribution and Lead Management - Digital module worked really well.

Cons:

More dashboard or reports options should be there.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to LeadSquared: Cost effective

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great CRM

5.0 3 years ago

Comments: Amazing experience using this platform

Pros:

Absolutely love the lead management Very easy to track the progress of every lead in the system to effectively and efficiently manage leads

Cons:

Is a little expensive User interface is a little complicated for a starter

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

MD Masoom
MD Masoom
Sr Executive Sales and Research in India
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best Marketing Automation and CRM Software

4.0 6 years ago

Comments: My overall experience with LeadSquared is amazing, I like their dashboard and reporting features the most.

Pros:

I like everything about LeadSquared but mostly I like their simple CRM interface. I like the way we are able to create different camping for different members and shoot an email at one go. like their dashboard and report feature the most, they are very accurate and informative.

Cons:

There is one thing that I want to say about it that I dislike about it and that is their price is a little bit expensive compared to others, but I can say that it is worth to spend on it.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Dr Sejal
Director in India
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Working of CRM

4.0 3 years ago

Comments: Good

Pros:

OVERALL SOFTWARE IS QUIET GOOD. Support team is EXCELLENT [SENSITIVE CONTENT]

Cons:

Marketing teams support is very very poor to retain old customer, needs to be improved.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Reto
Reto
Project Manager
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Marketing Automation - easy & straight forward Marketing Campaigns

4.0 9 years ago

Comments: Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pros:

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art. With the engagement score, you focus on the real engaged leads. If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons:

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward. CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Pulkit
Sr. Business Development Executive in India
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A good Product

5.0 3 years ago

Pros:

It is easy to use. Lead distribution is easy.

Cons:

nothing as such . Its a good product using it since 2 yrs

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Karan
Associate in India
Computer Networking, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

A one-stop solution for our sales team!

3.0 2 years ago

Comments: LeadSqaured is not yet at the level of the established CRMs but it is a great mid-tier CRM tool.

Pros:

After implementing LeadSquared, our lead management process is streamlined and the communication with prospects/customers is effective. The dashboards are pretty great and can generate customized reports. Cost-effective for the offerings provided, simple to use and integrations make this perfect for our business. Turnaround time was reduced drastically & lead management was much easier.

Cons:

Adopting LeadSquared took a little longer than expected, the onboarding experience can be made a little more user-friendly. Updates should be synced in real-time, we experienced some delays with key feature requests.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Jagriti
Managing Director, Owner
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Brilliant tool for Lead Automation - helping Marketing and Campaigns

5.0 9 years ago

Comments: I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools available for the purpose - but none was as useful and easy to use as LeadSquared. We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users. My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial. As a decision maker, I get quick and intuitive reports which helps in aligning our strategy to our business goals and keeps team performance high. LeadSquared team has been exceptional in providing support and promptly resolving our queries in minutes. I strongly recommend LeadSquared.

Pros:

1. Can be used even by Junior staff with minimal training - very intuitive product. 2. Has all the features that help us in our sales/marketing automation. 3. Landing page feature helps us creating mini sites and getting effective metrics. 4. Strong reliable support. 5. Good pricing options - value for money! I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!

Cons:

Granularity of access for lists for campaigns can be improved.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Venkat
Vice President - Operations
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Leadsquared - Simple, Feature Rich and Powerful Lead Management Solution

5.0 9 years ago

Comments: We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features. The customer support has been exceptional. The LeadSquared team has heard and responded to us extremely well, be it new feature request or other support requirements. The lead capture and nurturing dashboards have been immensely useful in our sales and marketing reviews. The dashboards and reports helped us improve our process. Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.

Pros:

1) Excellent set of features and continuously evolving 2) Simple and Extremely user friendly Interface 3) Powerful and extremely useful dashboards 4) Quality of support 5) Excellent Up time record without any problems

Cons:

1) We would love to replace our CRM completely but there are a few things that LeadSquared misses for our needs. But we believe that these features are scheduled in the roadmap. So, its just a matter of time.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.