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About RingEX

A seamless solution to unleash the power of cloud business communications.

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Pros:

Ring Central is very robust and the cost reflects that for the most part.

Cons:

The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy.

RingEX ratings

Average score

Ease of Use
4.2
Customer Service Software
4.0
Features
4.3
Value for Money
4.1

Likelihood to recommend

7.7/ 10

RingEX has an overall rating of 4.2 out 5 stars based on 1,201 user reviews on Capterra.

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Filter reviews (1,201)

Rick
Rick
Owner in US
Verified LinkedIn User
Construction software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ring Central is a solid small business phone service

5.0 2 years ago

Comments: Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.

Pros:

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Cons:

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

cindy
manager in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ring central is awesome

5.0 last year

Comments: Awesome experience, so far so good, reliable cost saving

Pros:

User friendly and easy to set up. Time and money saving

Cons:

no refunds on down time, you just have to call your sales team

RingCentral Response

last year

Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented. If you have questions or want to continue the conversation, please email us at [email protected].

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very good VOiP

3.0 last year

Comments: Overall, our experience has been good we will be continuing to use RingCentral in the future

Pros:

The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone

Cons:

We do get several dropouts on desk phones a day Which sometimes makes it frustrating

RingCentral Response

last year

The Review Team thanks you for sharing your feedback with us! We're delighted to hear that you find RingCentral an excellent VoIP solution and appreciate the convenience our online portal offers for call diversion. We understand your concerns about dropouts on desk phones, and we apologize for any frustration this may have caused. Our team takes this feedback seriously and is committed to addressing and resolving any issues to improve your overall experience. To address this, please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. We appreciate your overall positive experience and commitment to continuing with RingCentral in the future! If you have anything else you'd like to share with the Review Team, please email us at [email protected]. Thank you for choosing RingCentral, and we look forward to continually serving your communication needs!

Sean
President in US
Accounting Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ringcentral

5.0 2 months ago

Comments: that this system works with anyone and with any kind of company

Pros:

That this is a great product to use for any company

Cons:

that you can use your desktop with the app

Ian
Prevent Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Incredible Phone Management

5.0 2 years ago

Comments: We have had an excellent experience using RingCentral MVP. It has been essential for our communication within our team and with our clients. I would recommend to any company looking to have great video and telephone communications.

Pros:

We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones.

Cons:

If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands.

Luke
Sales Dev Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

RingCentral

5.0 last year

Comments: RingCentral has been easy to use and implement and recommend for small or large businesses.

Pros:

The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and organized location for all after-hours calls.

Cons:

No specific cons at this time. Before, the app did not include HUD features which made it more difficult, but this has been addressed.

RingCentral Response

last year

Hey Luke, we love to hear how our product delivers an organized solution that is easy for your team to implement! Thank you for sharing your experience with us and the community; if you would like to share more, please do not hesitate to email us at [email protected]. We appreciate you!

Thomas
IT Manager in Canada
Insurance Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Streamlined Communication and Stellar Service

5.0 2 years ago

Comments: The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough.

Pros:

We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!

Cons:

While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

Eric
Welder in US
Oil & Energy, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

work smart not harder work from home

4.0 2 years ago

Comments: This was an absolutely vital tool during the pandemic.

Pros:

Being able to have my full class in the video conference.

Cons:

It's a bit difficult to do large video conferences requiring a bit of maneuvering.

RingCentral Response

2 years ago

Eric, thank you for taking the time to express how our product has positively impacted you. If you want to tell us more, email us at [email protected]; the Review Team appreciates your feedback!

Thomas
IT/Technical Lead in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback

3.0 2 years ago

Comments: Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call.

Pros:

Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)

Cons:

THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.

Alex
Business Development Manager and Senior Marketing Strategist in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Increasing Business Development Response Time

4.0 5 months ago

Comments: Overall, this software has changed the way our Business Development Team operates for our inbound marketing. It has made our response times to warm leads very minimal with getting a representative in contact as soon as possible. The dictation of voicemails has also changed the way we can provide a direct answer to a client even after hours.

Pros:

The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons:

Some of the connectivity can be an issue between phone vs desktop application.

Alexander
Managing attorney in US
Law Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Wonderful product

5.0 last year

Comments: Overall, it's a wonderful business management system that gives you professional presence for little cost of headache

Pros:

Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to.

Cons:

The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply

RingCentral Response

last year

Alexander, the Review Team appreciates your review. We are proud to provide you with a business management system that offers intuitive features and functions that allow you to operate with ease! As VoIP calls require an internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz. We hope this helps; thank you!

Debora
VIRTUAL ASSISTANT - STAFFER in Kenya
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best for remote workers

4.0 2 years ago

Comments: I work remotely. I believe it's easier for a company to afford remote workers than paying an on site worker, which is usually expensive. With Ring central, the company is able to cut down overall spending costs.

Pros:

I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely.

Cons:

Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this.

RingCentral Response

last year

Hey Debora, the Review Team appreciates your valued feedback! We enjoy hearing how our product impacts our users. If you would like to continue this conversation, please email us at [email protected]. Thank you!

Brian
GM in Canada
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Not worth the stress

2.0 last year

Comments: Frustrating, and overwhelming with issues. Customer service will drag you around until you accept to live with the issues.

Pros:

Moblie app. Integrations with other companies.

Cons:

Customer service. Features and functionality.

RingCentral Response

last year

Brian, the Review Team would love the opportunity to work with you to improve your experience. Please email us at [email protected] so we can begin the conversation. We hope to hear back from you soon!

Allyson
customer service rep in US
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Its just ok

4.0 last year

Pros:

I have used Ring Central for 4 years or so. It is easy to use, but drops calls alot. Sometimes callers will say they cannot hear me.

Cons:

Dropping of calls, disconnects calls. Would like for Ring Central to help with that.

RingCentral Response

last year

Hi Allyson, the Review Team thanks you for your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0. Email us at [email protected] if you would like to continue the conversation. Thank you!

Michael
Founder in US
Financial Services Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

RingCentral - calls and business phone

4.0 last year

Comments: Generally good, but SMS setup and approval was a royal pain.

Pros:

AI liked the good features, reasonable price, and good usability.

Cons:

They made it VERY DIFFICULT to use SMS.

RingCentral Response

last year

Hey Michael, the Review Team is happy to hear that you love our product's various features and reasonable pricing! We would love to hear more about your experience with SMS so we can learn more from you. Thank you for your feedback!

Alexandra
Operations Specialist in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Pretty good...

4.0 2 years ago

Comments: We utilize RC MVP as our UCaaS solution and it works well for us.

Pros:

RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.

Cons:

Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.

Haley
Admin & Data Assistant in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A little tricky sometimes but overall great system!

5.0 2 years ago

Comments: It has been extremely beneficial to have a unified system across all of our locations. Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams.

Pros:

The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable.

Cons:

Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues.

Dionel
Intake in Dominican Republic
Legal Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good features

3.0 last year

Comments: Good, but can be excellent. I like all the features it has

Pros:

I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.

Cons:

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day

RingCentral Response

last year

Hey Dionel, thank you for your feedback! The Review Team would love to hear more from you and assist in improving your experience; please email us at [email protected]. Thank you!

Paul
Consultant in UK
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ring Central - regular but not varied user review

5.0 last year

Comments: Overall I've had a positive experience, I use the product mainly for outbound calling and it's reliable and easy enough to use.

Pros:

It's clear and easy to use. Has a nice user interface with clear, easy to define icons for different functions. Call quality is usually good too.

Cons:

I feel the log in process is a little long and unnecessary, it opens a few other windows during the process and I feel it could be streamlined.

RingCentral Response

last year

Hey Paul, the Review Team appreciates your review. Thank you for taking the time to describe your experience with our product; to share more with us, email [email protected]. We thank you for being a loyal customer!

Joshua
Director of Information Systems in US
Wholesale, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great VoIP service

5.0 last year

Comments: I like Ring Central, implementation was seemless and made my life easy from and IT standpoint

Pros:

I like the ability to transfer within the app. That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

Cons:

I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world

RingCentral Response

last year

Joshua, the Review Team appreciates your feedback! We would love to learn more about your opinion on the mobile app functionality; please email us at [email protected] to continue this conversation. We look forward to hearing more from you. Thank you!

Stephanie
Reception in Canada
Insurance Software, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to Use and Convenient

5.0 last year

Pros:

I like how you are able to use the app on your desktop or mobile phone. Makes it easier when you work from home.

Cons:

At first the application was confusing to use but customer service was really helpful. So not really a con.

RingCentral Response

last year

Hey Stephanie, the Review Team thanks you for your terrific feedback. We are happy that our teams have successfully assisted you, making our product more effortless for you to implement! If you want to share more about your experience, please email us at [email protected]. We appreciate you and your business!

karla
Leasing agent in US
Commercial Real Estate Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Leasing Agent

5.0 last year

Pros:

What like about this app it's that it keeps a log of our phone calls

Cons:

What I don't dislike is having to log in

RingCentral Response

last year

Karla, the Review Team appreciates your review! If you would like to share more, email us at [email protected].

Sussan
Psychiatric mental health nurse practitioner in US
Mental Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Amazing

5.0 2 years ago

Comments: I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues,

Pros:

The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing.

Cons:

There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer

Taylor
People Ops Specialist in US
Human Resources Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommended

5.0 last year

Pros:

We use RingCentral at work and I love it! I use it multiple times a day for answering/making phone calls and also use the texting feature.

Cons:

The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't think other companies would normally have.

RingCentral Response

last year

Taylor, thank you for your feedback! The Review Team appreciates you taking the time to provide us with your valuable insight. We would love to hear more about your experience; if you want to continue this conversation and tell us more, please email us at [email protected]. Thank you again!

Moises
VP of Finance in US
Construction software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good Product that Does What Is Needed

5.0 2 years ago

Comments: Easy to product to use and does what was advertised

Pros:

The user interface is easy to navigate and can be picked up relatively quickly. Customer support is helpful

Cons:

Not much in the negative side. Sometimes it does run slow but note sure if it's the program or internet connectivity

RingCentral Response

2 years ago

Moises, the Review Team appreciates your feedback. Thank you for taking the time to express how RingCentral benefits you and makes your life easier!