--- description: Get information about Pipedrive price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pipedrive Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Sales Performance Management software](/directory/33455/sales-performance-management/software) > [Pipedrive](/software/132666/pipedrive) # Pipedrive Canonical: https://www.capterra.in/software/132666/pipedrive Page: 1 / 124\ Next: [Next page](https://www.capterra.in/software/132666/pipedrive?page=2) > Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. > > Verdict: Rated **4.5/5** by 3064 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pipedrive? Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3064 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pipedrive - **Location**: London, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pipedrive offers four main CRM plans: Lite, Growth, Premium, and Ultimate. We recommend that you carefully evaluate your business needs and consider the features offered in each plan before deciding which CRM pricing model to choose. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Cambodia, Cameroon and 118 more ## Features - AI/Machine Learning - Activity Tracking - Appointment Management - Automated Responses - CRM Software - Campaign Management Software - Chatbot software - Click Tracking - Client Tracking - Collaboration Tools - Communication Management - Customer Database - Customer History - Customer Segmentation - Data Entry Software - Donor Management - Drag & Drop - Email Management Software - Email Marketing Software - Email Tracking Software - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Interaction Tracking - Landing Pages/Web Forms - Lead Engagement - Lead Generation Software - Marketing Automation Software - Mobile Access - Multi-Channel Data Collection - Natural Language Processing - Onboarding Software - Online Forms - Patient Communications - Performance Management - Performance Metrics - Personalization Software - Pre-Configured Bot - Real-time Consumer-facing Chat - Sales Activity Management - Sales Reports - Scheduling Software - Search/Filter - Subscriber Management - Survey/Poll Management - Task Management Software - Time on Site Tracking - Transcripts/Chat History - Usage Tracking/Analytics ... and 70 more features ## Integrations (96 total) - APIANT - Act-On - ActiveCampaign - ActiveDEMAND - ActiveIQ - Acuity Scheduling - Aircall - Apollo.io - Asana - Bedrock Data - Calendly - CallHippo - Callmaker - Crossbeam - Cyclr ... and 81 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Performance Management software](https://www.capterra.in/directory/33455/sales-performance-management/software) ## Related Categories - [Sales Performance Management software](https://www.capterra.in/directory/33455/sales-performance-management/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [Contact Management Software](https://www.capterra.in/directory/30016/contact-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18816 reviews) 2. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 3. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (7007 reviews) 4. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (745 reviews) 5. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (629 reviews) ## Reviews ### "Streamlines Sales Processes" — 4.0/5 > **Ava** | *9 November 2024* | Program Development | Recommendation rating: 8.0/10 > > **Pros**: I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster. > > **Cons**: Customization options for reports are limited. > > Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks. ----- ### "An intuitive, high-impact CRM that keeps our sales team focused and efficient" — 5.0/5 > **Marquita** | *4 August 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal. Additionally, the smart workflow automation is a major time-saver, handling follow-up emails and task creation automatically. The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. > > **Cons**: While the interface is clean and user-friendly, the reporting features can feel somewhat limited for highly complex enterprise-level analytics. Additionally, some users may find that the depth of the automated workflows requires a learning curve to set up perfectly for intricate sales processes. > > Pipedrive has been a game-changer for our sales process. It strikes an excellent balance between being feature-rich enough to manage complex workflows and simple enough to adopt quickly across the team. It has significantly reduced manual data entry and helped us maintain a much higher level of deal visibility. ----- ### "Value for money" — 4.0/5 > **Kavit** | *30 April 2026* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. > > **Cons**: Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. > > For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. ----- ### "Campaign emailing is extremely misleading" — 2.0/5 > **Mark** | *4 June 2026* | Real Estate | Recommendation rating: 1.0/10 > > **Pros**: Customer support is responsive. The UI is confusing at first but ultimately is actually pretty good with a few days of using it. > > **Cons**: Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all \~560 of my contacts, including 25-year relationships. My contacts are legitimate, nothing bought or scraped, and I am breaking no laws. US email is opt-out, not opt-in. This is Pipedrive's own internal policy, stricter than the law and not disclosed in their marketing. Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. Cost me real time, money, and energy. > > Not happy. I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one. ----- ### "Pipedrive Keeps Us Organized" — 5.0/5 > **Emily** | *16 October 2025* | Construction software | Recommendation rating: 9.0/10 > > **Pros**: Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. > > **Cons**: The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. > > I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. ----- Page: 1 / 124\ Next: [Next page](https://www.capterra.in/software/132666/pipedrive?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132666/pipedrive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data