--- description: Get information about Talkdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.in/software/132852/talkdesk Page: 1 / 31\ Next: [Next page](https://www.capterra.in/software/132852/talkdesk?page=2) > Cloud-based contact center platform with omnichannel engagement, AI virtual agents, intelligent routing, and workforce management. > > Verdict: Rated **4.5/5** by 733 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Talkdesk? Mid-market and enterprise businesses running contact centers across 100-plus countries, including organizations in finance, healthcare, retail, and telecommunications. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 733 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Talkdesk - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $85.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: For more add-ons and recommendations contact sales. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 190 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - CRM Software - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Callback Scheduling - Campaign Management Software - Chat/Messaging - Customer Database - Customer Experience Management - Customer Surveys - Customizable Reports - Dashboard Software - Employee Coaching Tools - Employee Scheduling Software - Event Triggered Actions - For Call Centers - Knowledge Base Management - Labor Forecasting - List Management - Multiple Scripts - Performance Metrics - Phone Key Input - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Role-Based Permissions - SIP Trunking - Sentiment Analysis - Text to Speech - Third-Party Integrations - VoIP Software - Voice Customization - Voice Mail - Workflow Automation - Workforce Management Software ... and 9 more features ## Integrations (50 total) - Agentforce - Azure Active Directory Domain Services - Azure Logic Apps - Calabrio ONE - Contactually - EV Self Help - Episys - Fin - Freshdesk and Freshservice - Front - Help Desk Migration Services - Help Scout - Highrise ERP for Builder - HubSpot Service Hub - Insightly CRM ... and 35 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (887 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews) 5. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "Review from daily user" — 4.0/5 > **Olga** | *9 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Cons**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 March 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: all the different features you can add or take away. > > **Cons**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "Talkdesk is very useful for Reports and Stats" — 4.0/5 > **Verified Reviewer** | *22 April 2026* | Real Estate | Recommendation rating: 2.0/10 > > **Pros**: One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. > > **Cons**: There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. > > Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. ----- ### "Great for handling call management" — 5.0/5 > **Verified Reviewer** | *18 September 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business > > **Cons**: I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience ----- ### "Talkdesk review" — 5.0/5 > **Makeda** | *22 August 2025* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: The different options for my status. The tutorial to use the feature and the fact that it's user friendly. > > **Cons**: It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. > > It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.in/software/132852/talkdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132852/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data