18 years of helping Indian businesses
choose better software

Maintenance Care Reviews

About Maintenance Care

Reduce data management time to fifteen minutes a day through CMMS, and complete and report tasks on the fly from anywhere!

Learn more about Maintenance Care

Pros:

The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business.

Cons:

I hade a hard time figuring out the reporting aspect of the software.

Maintenance Care ratings

Average score

Ease of Use
4.7
Customer Service Software
4.8
Features
4.5
Value for Money
4.8

Likelihood to recommend

9.1/ 10

Maintenance Care has an overall rating of 4.7 out 5 stars based on 98 user reviews on Capterra.

Have you used Maintenance Care before?

Share your experiences with other software buyers.

Filter reviews (98)

David
Director of Facilities & Plant Operations in US
Verified LinkedIn User
Higher Education Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Maintenance Care at FMU

5.0 4 years ago

Comments: Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.

Pros:

Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.

Cons:

We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.

Ross
Maintenance coordinator in Canada
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Helping maintenance care

5.0 12 months ago

Comments: I like the program I can enter my invoices on different projects for the staff to enter on the request.

Pros:

Are the pros on the system is it organize and easy to get my other work done

Cons:

Kone I can’t think of anything right now it comes to mind

Trilce
Communications Director in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good but limites

3.0 2 years ago

Comments: It's o. It's usable and eliminates paper work, but it's far from resolving all our needs.

Pros:

The new version is cleaner and the reporting so far, has good information, although readability and presentation could improve.

Cons:

The two most impacful features missing are1) You can print all the columns you display. I always want to see who the vendor is and I have to specifically open and display the vendor in the columns, but when I want to print the screen display I have, there is a predetermined template that prints without the information I need2) Pictures taken and uploaded through the app with iphones are not available for everyone to view or print. Someone has to manually send them through email and we have to manually upload them to the work order

Krunal
Cybersecurity Analyst in US
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Functionality Maintenance Care

5.0 5 months ago

Pros:

Maintenance Care is a suitable work order task manager in that all related parties can view and share responsibilities to perform necessary work order tasks.

Cons:

We have noticed new users sometimes have trouble using the software from the app. It seems to be select features require a need for a tutorial to ease the transition of learning the software.

Andy
Building Superintendent in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

NX Care Review

5.0 8 months ago

Pros:

I like the ease of use and the fact that anyone is able to submit workorders. I like how i can send out updates to users.

Cons:

It is not all inclusive of everything a Facility Manager could use. However, it is a specific product and I love using it for What it is intended.

Eric
Tournament Manager in US
Recreational Facilities & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great Preventive Maintenance Software

5.0 8 months ago

Pros:

Everything. It is perfect for our world of having so much going on and so many different areas of need.

Cons:

The only thing would be a more modern navigation system and ability to delete items that are no longer a need or in use

jesse
Director of facilities in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Maintenance care software

5.0 9 months ago

Comments: overall a great software, app needs more improvement

Pros:

very easy to use and lots of features. I enjoy using it everyday

Cons:

the app needs to be synched with the desktop app

Byron
Facilities Lead in US
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Maintenance Care works great for our small Facility.

5.0 11 months ago

Pros:

Once you wright a couple Work Orders, you got it. It's that easy to use. Cabinet can store all your equipment so it's easy to find. The Scheduler works great for PMs. I have just started using Reports and has been easy to figure out.

Cons:

So far, I have no complaints about Maintenance Care.

David
Manager in Canada
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Maintenance

5.0 last year

Comments: perfect tool for the task. Great experience and ease of use

Pros:

Everything about it Ease of use viewing, support

Cons:

nothing i cannot think of anything at all that I don't like

Greg
Maintenance director in US
Medical Practice, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Maintenance

5.0 8 months ago

Pros:

The easy use and how others can put work orders in

Cons:

I don’t think there’s any cons that I have found

Jason
Maintenance director in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

5star

5.0 last year

Pros:

Real time alerts and easy to use. Helps me keep track of work orders

Cons:

There is not anything that I seem to dislike

Greg
Facility Manager in US
Machinery, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

2 Years In, still working for us.

5.0 2 years ago

Comments: Overall, the Maintenance Care software has allowed us to automate many manual scheduling tasks and keep track of completed and non-completed items for follow-up. The software is reliable, only a few times reports were not available but all in all the software is reliable.

Pros:

I like being able to enter maintenance tasks and schedule them to be sent to operators and maintenance technicians (via e-mail) when tasks are due. The asset tracking section allows you to keep track of model and serial numbers which makes it easier to call in service on a machine (the first thing they ask for is model and serial number).

Cons:

The reporting can use a little more flexibility, you can export data and manipulate it in Excel but some more selectable fields and sorting of groups in the software itself would be better.

Michael
Maintenance Director in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Park Senior Villas

5.0 2 years ago

Comments: My experience has been wonderful. The staff constantly reach out to see if I need assistance with anything and has made it such a pleasure. The only problem is getting our staff to use it instead of always calling me, but thats our issue.

Pros:

I love the ease of use and how it keeps me up to date with maintenance needs. I like the fact the the staff are able to put in request and then the request come straight to my mobile device. The simplicity of running such a complex program is astonishing. Love the product

Cons:

The only problem I have experienced is that the alerts on the mobile device somehow shut off. Now, I have to keep checking my phone instead of it alerting me when a new request has been entered. Although, this could probably be fixed easily, I just haven't contacted Maintenance Care for assistance

Christopher
Maintenance Technician in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great product, very easy to use

5.0 2 years ago

Pros:

The functionality of the software is very easy to use.

Cons:

There really isn't much con to using this software.

Marco
IT Administrator in Canada
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Maintenance is a great product!

5.0 2 years ago

Comments: Overall we have had an excellent experience using MC.

Pros:

The layout is very good and the fact that the app is very easy to use.

Cons:

Prior to the way the GUI is set up currently, it took a very long time to implement new features to MC on the development side. One thing is that for work orders it should be mandatory to enter comments on what was done on the work order and the time it took to complete it.

Scott
Maintenance Supervisor in US
Machinery, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Manufacturing and Facility Maintenance

4.0 2 years ago

Comments: Overall the experience is very good compared to the 5 previous CMMS software's' I have used.

Pros:

The software has a good user interface that is not confusing to a freshman user and gives good feedback when their work is completed.

Cons:

Search functions for individual equipment is nonexistent with using work arounds.

Rick
President in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Sheridan House Family Ministries Property Maintenance Solution

5.0 2 years ago

Comments: The overall experience has been very good. We clearly are not getting everything out of it that we could but it solved a repair and maintenance problem that was created by rapid growth of our property.

Pros:

The software was super easy to integrate and intuitive to use.

Cons:

I wish it was easier to add and change categories and areas of work. IT's impossible to list them all so it would be helpful to be able to type in a more specific location.

Richard
Building Manager in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Service

5.0 2 years ago

Pros:

Able to communicate issues quickly and document resolutions.

Cons:

Not able to edit Comments after task is created. Sometimes there are mistakes or misspellings that I would like to correct.

Kathleen
Compliance and Project Coordinator in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great product

5.0 2 years ago

Comments: Overall have been very happy with this product and have no complaints

Pros:

Setup and ticketing system is super easy

Cons:

I have not complaints about this software.

Joseph
Facilities Manager in US
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great!

5.0 2 years ago

Pros:

To have work orders digitized from the get go really helps my team address all items brought to us in a timely manner. To get notified the moment a person submits one. Awesome.

Cons:

In my opinion we could do without needing administrative permissions to add or remove user's from looking at and completing w.o.

Lorraine
Business Service Representative in Canada
Government Administration, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Versatile program being used for multiple facilities

5.0 4 years ago

Comments: Overall, Maintenance Care is a great program to work with. Customer service is always spot on and will keep working on an issue until there is a resolution. The ability to switch between locations makes it very easy as admin to monitor locations to identify trends or arising issues.

Pros:

Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task. Being able to attach documents (such as manuals, service reports or invoices for work completed) to a piece of equipment saves time and money when attempting to diagnose and/or prevent problems. The Preventative Maintenance features ensure that no equipment is missed during routine checks.

Cons:

I personally would like to see enhancements to the Inventory/Parts module of the program. Our organization was unable to smoothly implement to line up with our vision of what the inventory tracking should look like. Due to the fact our organization utilizes multiple sites, occasionally an incorrect site is chosen. Based on the current functionality of MC once a site is picked for a task it cannot be changed. a new replacement task must be created.

Rob
VP support services in Canada
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Maintenance Care review of CMMS.

5.0 3 years ago

Comments: Better across site reporting. Better management of inventory and assets.

Pros:

The product provides just about everything we require to help us manage our maintenance services from Preventative to scheduled to unscheduled. Very easy for staff to input a request.

Cons:

It does not have a good ability to input multiple temp readings. You can input a reading into an asset but we have over 100 daily temp reading requirements and it would be onerous to try and do this in Maintenance Care.

Craig
Environmental Services in Canada
Environmental Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Program

5.0 3 years ago

Comments: Great, easy to use and accessible from all over the facility and you can close off items as soon as your done.

Pros:

The easy access to the app as you can be anywhere and get the work orders.

Cons:

Really there is none just need to keep educating yourself on the program and keep practicing.

Keegan
Building & Grounds Coordinator in US
Religious Institutions, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review

4.0 6 years ago

Comments: Communication, and effective time management.

Pros:

This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

Cons:

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

GNXCOR Response

6 years ago

Hi Keegan, Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps

Aaron
Director of Property Management in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 4 years ago

Pros:

Easy to use, track work orders, and depreciation. Helps keep our facilities up and running while allowing us to make informed smart decisions. Customer service/support are outstanding.

Cons:

I am having trouble coming up with a con.