--- description: Get information about Intercom price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.in/software/134347/intercom Page: 1 / 47\ Next: [Next page](https://www.capterra.in/software/134347/intercom?page=2) > Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. > > Verdict: Rated **4.5/5** by 1131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intercom? Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1131 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intercom - **Founded**: 2011 ## Commercial Context - **Starting Price**: $39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Automated Responses - Automated Routing - CSAT Survey Structure - Campaign Analytics - Campaign Management Software - Campaign Scheduling - Catalog Management - Chat/Messaging - Client Management - Contact Management Software - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Customizable Templates - Email Marketing Software - Email Tracking Software - Event Triggered Actions - Feedback Management - Inbox Management - Incident Management Software - Interaction Tracking - Knowledge Base Management - Knowledge Management Software - Language Detection - Lead Qualification - Live Chat Software - Marketing Automation Software - Mass Texting - Message Personalization - Mobile Access - Mobile Optimization - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Self Service Portal - Subscriber Management - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - User Management - User Onboarding - Visual Analytics ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Marketing Automation Software](https://www.capterra.in/directory/6/marketing-automation/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) - [Lead Generation Software](https://www.capterra.in/directory/30963/lead-generation/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Its very Costly as compare to other platform." — 5.0/5 > **Gary** | *10 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like customer Support chatbot, It is very easy to share. > > **Cons**: Its very Costly as compare to other platform. > > Overall its good for big Enterprises not for small one. ----- ### "Customer Support is very good, smooth onboarding process" — 5.0/5 > **Amit** | *26 December 2024* | Architecture & Planning | Recommendation rating: 8.0/10 > > **Pros**: Customer Support is very good, smooth onboarding process > > **Cons**: Its Cost is too expensive, price are not match with plan > > Customer Support is very good, smooth onboarding process ----- ### "One of the best customer support chat tools out in the market in 2024, highly recommended\!" — 5.0/5 > **Arjan** | *25 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Love the easy to use interface for my team as well as my users, ability to easily integrate Intercom into all my site pages using a custom code snippet, the intercom mobile app to track and respond to conversations and love the AI tool fin that helps automate customer conversations > > **Cons**: I feel its a bit too expensive for early stage companies although they offer a generous discount. Also I feel the learning curve is very high, you need to watch a lot of documentation to really understand the platform > > Overall amazing experience, their customer support is also very helpful ----- ### "No Onboarding sales and customer Support." — 5.0/5 > **Dinesh** | *21 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: They have multiple features and Integrations. > > **Cons**: No Onboarding sales and customer Support. > > They have multiple features but no customer support. ----- ### "They have only few Integrations, and customer Support." — 5.0/5 > **Ambika** | *15 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like AI based Customer Service Platform. > > **Cons**: They have only few Integrations, and customer Support. > > Overall its a good AI based Customer Service platform if they have more integration it can be used. ----- Page: 1 / 47\ Next: [Next page](https://www.capterra.in/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data