--- description: Get information about CXone Mpower price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXone Mpower Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CXone Mpower](/software/134775/incontact-call-center-software) # CXone Mpower Canonical: https://www.capterra.in/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CXone Mpower? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: $71.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Campaign Management Software - Chatbot software - Communication Management - Contact Management Software - Customer Database - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard Software - Email Management Software - Employee Coaching Tools - Employee Management - Employee Scheduling Software - Feedback Management - File Transfer - For Call Centers - Inbox Management - Intraday Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat Software - Multi-Channel Communication - Multi-Channel Data Collection - Power Dialer - Predictive Dialer Software - Process/Workflow Automation - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SMS Messaging - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Template Management - Time Off Management - Timesheet Management - VoIP Software ... and 28 more features ## Integrations (38 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Fuze - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Amazon Connect](https://www.capterra.in/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [HoduCC](https://www.capterra.in/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [Genesys Cloud CX](https://www.capterra.in/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Efficient, Scalable, and Easy to Manage" — 5.0/5 > **vignesh** | *22 April 2025* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Unified agent interface. It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard. The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently. It also integrates well with our existing CRM, improving both agent productivity and customer satisfaction. > > **Cons**: Honestly zero Dislike for this product, I love this product, Adding More AI Capabilities in reporting using AI will be more helpful > > As an admin, my overall experience with CXone has been very positive. The platform offers a robust set of tools for managing users, skills, routing, and reporting. The Admin interface is user-friendly once you get past the initial learning curve. I especially appreciate the flexibility in configuring call flows and IVRs using Studio. CXone also provides solid documentation and responsive support when needed. It’s a reliable platform for managing large-scale contact center operations ----- ### "One Stop Solution" — 4.0/5 > **Vipul** | *17 October 2024* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: User friendly with advance features including planning, managing real times queues, quality management etc. > > **Cons**: having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background > > Worth trying if you are looking for a contact center solution to manage your all needs. ----- ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services Software | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "Avaya CMS is better" — 3.0/5 > **Lindsey** | *8 September 2024* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: The forecasting functionality was solid. > > **Cons**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state. > > RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. ----- ### "Nice CX one review" — 5.0/5 > **Lauren** | *30 January 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything. > > **Cons**: I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data. > > Overall, I would say that your service/support has been great-- fast and correct. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data