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About Zoho Invoice

Zoho Invoice is a 100% free cloud invoicing solution designed to help small businesses with invoicing, expenses & online payments.

Learn more about Zoho Invoice

Pros:

I have been using Zoho since the inception of my organization. The customer care is exceptional and they are always ready to assist you.

Cons:

I will update if any further problems come along, but not so far.

Zoho Invoice ratings

Average score

Ease of Use
4.7
Customer Service Software
4.5
Features
4.6
Value for Money
4.7

Likelihood to recommend

9.1/10

Zoho Invoice has an overall rating of 4.7 out 5 stars based on 760 user reviews on Capterra.

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Skyler
Skyler
Freelance Content Writer in US
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Zoho Invoice is the perfect invoicing solution for freelancers

5.0 last year

Comments: My experience with Zoho Invoice has been great. I used to use Wave to invoice clients for years. But then they changed to only be available for US and Canadian customers. After that I then tried a number of other invoicing software and settled on Zoho Invoice. For freelancers and small businesses it is the perfect option, and completely free! It makes it quick and easy to add new customers, invoice them, and also keep track of outstanding payments.

Pros:

I love that Zoho Invoice software is free to use, and also integrates Stripe to allow me to take credit and debit card payments. As a freelancer, I work with a small number of clients, and only send a few invoices per month, so paying for other freelancing software doesn't seem like good value. I like that the invoice can be customized to suit my branding, as well as adding custom fields such as an ABN. It is also minimalist and looks professional. Another great thing is that there are also no restrictions on the number of clients I can add, which is perfect because I do a lot of one off projects.

Cons:

I don't like the way that the card payments via Stripe appear on the invoice. It is just a small icon of a card under the 'Payment Options' section, but it doesn't seem as clear or trustworthy as other invoicing software. I manually added text about clicking the icon to make a payment by debit or credit card via Stripe. However, I noticed that the number of clients who do so is significantly less than when I used to accept card payments via Wave. It can also be confusing to find certain menu items when configuring invoices - especially related to custom fields.

Alternatives Considered: FreshBooks

Reasons for Choosing Zoho Invoice: I only send a few invoices per month, and the Freshbooks Lite plan only has up to 5 billable clients. Because I do a lot of one off projects, I found myself having to delete previous clients to still be able to charge new ones. The next plan was double the price, and went from 5 to 50 billable clients - a significant difference.

Switched From: FreshBooks

Reasons for Switching to Zoho Invoice: Zoho Invoice has all of the features that I need and is totally free. It also doesn't have any limitations on the number of clients I can invoice.

Dedre
Dedre
Business Owner in South Africa
Verified LinkedIn User
Luxury Goods & Jewelry, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Very powerful for a free invoicing platform

4.0 2 years ago

Comments: Zoho Invoice makes the tracking of expenses and invoicing so much easier since you can do everything in one place.

Pros:

I am so impressed with Zoho Invoice.The Customer Portal is great to send invoices, timesheets and bills in real-time, and payment can be made directly from the porta. This is a great way for customers to stay informed of project progress and makes your life easy as well.Invoice templates can be customised and assigned per customer, which makes them great for branding or distinction between clients.Everything related to billing, invoicing, sending estimates and customer management can be done directly in your dashboard. Integrate with Zoho Mail, Zoho CRM or Zoho Expenses for an even more powerful suite to support your business.

Cons:

Invoice templates are standard and basic, and customization features are limited to a few fonts and colours. Payment gateway integration options are limited to Stripe, Paypal and a few others. As a South African, I can only use PayPal, which is limiting.

Alternatives Considered: Invoice2go and Wave

Reasons for Choosing Zoho Invoice: Wave stopped supporting business from South Africa.

Switched From: Wave

Reasons for Switching to Zoho Invoice: Zoho is an all-in-one solution that makes billing, tracking, reporting and invoicing so much more convenient than any of the other solutions available.

alton
owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho is a Go!

5.0 2 months ago New

Pros:

Zoho invoice has many different features. Zoho has awesome features including different payment gateways to receive credit card payments. I also like the convenience of sending payment links. This allows customers to make payments without creating an account.

Cons:

So far, Zoho has been great for my business. I do not have any complaints.

Marion
Owner in US
Printing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Wish it had more features

3.0 2 years ago

Pros:

It was fantastic for the price. You have a full suite of features for a fraction of what something like Freshbooks or Quickbooks cost. While it had significant limitations, the features are far and above what you would expect for the monthly fee

Cons:

My review my be a little outdated as I have switched over to Quickbooks paired with an industry specific invoicing system. The main issue I had was that it was missing a strong estimation software that they had implemented in their CRM module. That baffled me as the CRM had a more customizable and robust system than their actual invoicing system did. What's more, it didn't translate over as cleanly as I would have wanted. This might have been fixed by now but the disparity between their different modules can be problematic.

Alternatives Considered: shopVOX and QuickBooks Online

Daniel
Director in Finland
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

It's free, and it does everything I need

5.0 3 months ago

Pros:

It's free, easy, and keeps track of all my invoicing.

Cons:

Difficult to handle invoicing in more than one currency in this free version.

Alternatives Considered: QuickBooks Online

Reasons for Choosing Zoho Invoice: Manual work, hard to track, can't save profiles and parameters and products, no recurring billing function.

Switched From: Google Sheets

Reasons for Switching to Zoho Invoice: Overall superior product, far more functions, and free.

Nataliya
Director in Canada
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

Zoho review

5.0 4 weeks ago New

Comments: Just great, easy to work, convenient, etc.

Pros:

Easy to use, free, can add 3 companies for free.

Cons:

I don't find anythyng inconvenient about this app.

Jay
Owner operator in US
Import & Export, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great service and program

5.0 2 months ago New

Comments: Have used this free service for years. Easy to use, great features like clone invoice to copy old information

Pros:

Easy to use. Can copy previous invoices and just make slight adjustments. Easy to use

Cons:

None, interface is great and intuitive. Don't like that it will erase your account if not used in 6 months. I understand the reason

Corrina
Owner in South Africa
Apparel & Fashion, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Compliment

4.0 2 months ago New

Comments: Im enjoying it. Just wondering if there is a way to import all your items on to Zoho, and not add then one by one

Pros:

Its simply and easy to use. No issue by sending invoices

Cons:

I am unable to delete or credit an invoice where the payment has been allocated.

Sahar
Owner in US
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for small business

5.0 3 weeks ago New

Comments: Great, it helps with my small business a lot, fast and reliable

Pros:

User friendly, costume design, simple installation for non technology users like me

Cons:

To send an invoice I have to add too much information, sometimes I don’t need to do so

Chamara
Managing Director in Sri Lanka
Construction software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A good solution for SME

5.0 last month New

Comments: It good and convenient, so far no problem

Pros:

Its simplicity and friendly user interface

Cons:

nothing at all, but I would recommend to add some features on bulk information uploading feature

Domenico
Domenico
Digital Director in Italy
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

That's my choice for invoice software

4.0 3 years ago

Comments: The software is awesome. No complains. I really like the UI and the templating system is the best I've used. I've tried many similar software but none had all those options that lets you customise in depth your invoice layout, fields and overall appearance. Try it out.. the base plan is free!

Pros:

I tried many invoicing systems but none had the ease and depth needed to customise and translate all the fields needed to be compliant to my country tax and formal rules. The templating system is awesome, the way u can set automatic invoicing will save you a lot of time. This is just the best invoice software I've used and I'm still sticking with it.

Cons:

The only drawback is that you can't delete customers if you have an invoice regarding them. This can limit your free trial or your free plan. If you always work with the same customers it's fine.. if you always have new and many customers this is something to think about first.

Alternatives Considered: Odoo, QuickBooks Time and FreshBooks

Reasons for Choosing Zoho Invoice: Whmcs takes too much effort for a little company

Switched From: WHMCS

Reasons for Switching to Zoho Invoice: I choose Zoho because I could customise the invoice template and fields to be easy to use and compliant to my country laws. All the other solutions were not customisable enough to meet the Italian tax regulations standards but might work well in other coutries.

Steve
MD in UK
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Invoicing couldn't be simpler!

5.0 2 years ago

Comments: Had an issue with scrolling the address entry page due to me using a tablet rather than a mouse... ZOHO support responded by adding back the scroll bar which had previously been removed. 10/10 for service!

Pros:

It does exactly what I need, no nonsense invoicing.

Cons:

All my customer payments are on-line, so I would like the payment choice menu to be customisable.At the moment, on-line payments are at the bottom, necessitating an extra page scroll.

Alternatives Considered: Xero

Reasons for Choosing Zoho Invoice: I use my accountants portal for tax calculations etc. meaning a lot of Quickbooks features were redundant.

Switched From: QuickBooks Online

Reasons for Switching to Zoho Invoice: Price and functionality

Eric
Attorney in US
Law Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Invoicing and Expense Tracking Tool

5.0 4 years ago

Comments: Excellent experience. For invoicing and expense tracking, this is a great product.

Pros:

Hands down, the feature I liked best about Zoho Invoice was its ease of use. I place a lot of emphasis on this aspect of software. If software is difficult to learn, or it is not pleasing to use, then why bother. With Zoho Invoice, I was up and running in less than an hour. Like all of Zoho's software, the user interface is pleasant and makes sense. The product is also stable. No glitches, hiccups, or bugs.

Cons:

Not so much a "dislike" as I simply needed software that did more than just invoicing and expense tracking, which is what Zoho Invoice does really well.

Zoho Response

4 years ago

Hi Eric, Thank you so much for leaving us a terrific review! We are humbled :) Ease of use has always been at the heart of everything we do at Zoho Invoice, and we're glad to know you like it! Feel free to share your feedback to support[at]zohoinvoice[dot]com anytime. Cheers, Harikrishna The Zoho Invoice Team

Stuart
General Manager in UK
Banking, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Invoicing through Zoho

5.0 2 years ago

Comments: Very easy to use a good product, looks very professional once set up.

Pros:

Very easy to use and set up customised templates, that look very professional. Easy to track and follow invoice payments, and easy to duplicate invoices.

Cons:

Not so easy to add payments that require tax held back, such as in Asia. Once you get used to it it is possible but takes time to learn.

Alternatives Considered: Invoicely

Reasons for Choosing Zoho Invoice: Looks much more professional and templates are much better, lots more functionality.

Switched From: Google Sheets

Reasons for Switching to Zoho Invoice: Looked a better platform and like the CRM system that integrates.

Abhishek
Abhishek
VP Strategy and Business in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Most User Friendly and Cost effective Billing Software

5.0 2 years ago

Comments: This is truly the best online billing tool available for SMEs and Startups. I have scaled from a few invoices per month to hundreds of invoices. Also, we keep getting constant updates from the Zoho team. The recent theme update is simply awesome. I can use my brand color for my invoice tool.

Pros:

I personally love the template feature for invoices. Being an enterprise software we have several demands of getting Invoices in a specific formats. It is easy to have multiple formats for multiple customers. The Approval mechanism ensures we are sending correct invoices.

Cons:

Billing for Projects is only on per hourly basis. It would be better if it supports per month, per day conventions also.

Alternatives Considered: QuickBooks Online

Reasons for Switching to Zoho Invoice: Ease to use and fits all my requirements at a minimal cost.

Susan
Tech Whisperer in US
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Zoho Invoices: Just when I thought things couldn't be better or easier.

5.0 3 years ago

Comments: Efficient way to track my time and create an invoice for each client. Time (and therefore money) does not fall through the cracks.

Pros:

Logging my time and being able to send my clients a detailed invoice (that I can customize) is critical to me. The fact that my client can opt to have a portal to see invoices, payments, etc. is icing on the cake!

Cons:

Because invoicing is my business Achilles Heel, I would like it even better if I could create a recurring (monthly) invoice for my clients so I don't have to remember to do it. It is just there. Recurring billing right now is only for a fixed amount and I cannot add billable hours to it. However, the PROS definitely outweigh the CONS.

Georgiana
Owner in Belize
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Why Zoho is the best way to go?

5.0 2 years ago

Comments: My overall experience using Zoho is great.

Pros:

I love that I can create an invoice for also anything. I can create one for different projects and track my sales. With online invoicing, my customers can get their estimates and access them on their end. They are also able to see what's happening. I also have the Zoho app whereby I can use anywhere at any time. I love that the payment process can be done online in the conform of my one or anywhere.

Cons:

I like all the features that come with Zoho.

Matthew
Matthew
Digital Marketing Manager in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Zoho Is A Great Option, At Least From A One Man Band Perspective

5.0 2 years ago

Comments: Really good; I needed something to automate time tracking to billing and invoicing in a robust manner. Zoho will be the tech stack utilized to process out other needs as well, for myself and my marketing clients.

Pros:

It was easy to set up, and when I ran into particular setup difficulties between Zoho Projects (time tracking) and Zoho Invoice, the support that was given was exceptional.The support knew exactly what was needed between both portals to get me back on track.

Cons:

A checklist being more prominent to guide the full top down setup would be appreciated, but this isn't a real issue with how good support was. The knowledge articles are prominent thought.

Alternatives Considered: FreshBooks, QuickBooks Online, Wave and Xero

Reasons for Choosing Zoho Invoice: Loved both Tracking Time and Todoist, but I needed something more specific to the task, and porting over from one technology to another works, but I gravitate towards heavily integrated products.

Switched From: Todoist and TrackingTime

Reasons for Switching to Zoho Invoice: Project Management directly into and automatically calculated into straight line integration under one roof. Hard to pull off, but Zoho has incrementally become good and better over time to do so.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

My Go For Invoicing platform

5.0 4 years ago

Comments: It was hilarious at first, i was searching for an app to generate invoice when i am outside i came across zoho invoice gave it a try first try was funny as the functions didn't made any sense at first but soon after an hour so it felt like this application is really thought through when crafting, i quickly set it as my next go-to invoicing app on desktop and mobile and on the cloud, thanks you zoho for this wonderful service.

Pros:

Everything from custom payment gateway integration to single click invoice genration, the best feature would be the inventory mangement and product catalogue making it easier to create invoice by typing the product name only everything will be fetched from the catalogue even the discounts and taxes are perfectly fine tuned with the invoice template. Started using as an On-The-Go invoice genrator and fell in love after generating first invoice.

Cons:

The mail customizability the mail sent to payee is non-customizable(atleast for me) i want it to reflect offline payment instructions as well for some customers having no mode online payments that's the only drawback i found while using zoho invoice apart from this everything works perfectly fine.

Zoho Response

4 years ago

Hi there, Thank you so much for leaving such a wonderful review for Zoho Invoice! We're glad to learn your journey with us so far, and we hope to serve you more in the coming years. With regards to the email that goes to your customers, you do have the option to customize it completely to match your brand. If you need any help setting it up, just drop an email to support[at]zohoinvoice[dot]com Regards, Harikrishna

Dale
Dale
Principal and Owner in US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

I just switched from the "improved" FreshBooks to Zoho Invoice.

4.0 7 years ago

Comments: It meets most of my invoicing and time tracking needs, and at an over 50% reduction in monthly costs.

Pros:

My small consulting firm has used Freshbooks for a couple of years. Recently they "upgraded" their product and I lost very basic functionality that I relied on day-to-day. While not perfect, Zoho Invoice provides most of that functionality and at an over 50% drop in price. I really like the previous FreshBooks solution, and would have eagerly embraced the new, but you cannot release a new version that supports so much less functionality that the last. OK, off that soap box. Zoho Invoice so far seems easy to use, with a few caveats I will spell out in the next section. The customization is great (almost, but not quite, to a fault). Some of what I consider basic functions for a consulting environment are available. Including the expense receipt images on the PDF invoice (HELLO FRESHBOOKS!!!) are very simple.

Cons:

Three things. But keep in mind that even with these three things I find Zoho Invoice better suited to my needs over my current solution; Provide the option to include the expense date on the invoice!!!!! This is very basic and very needed. I see from reviews that people have been asking for this for several years. Provide a field for expense vendor. Sure I can setup a custom field, but when you get to the invoice you cannot access custom fields at the detail level. Provider the option to include the expense author on the invoice. I usually have two to three of us on an engagement all entering expenses for travel, lodging, meals, etc. By including the author, the client can easily see from whom the expense is coming from. To get around these shortcomings, I have my group enter expenses in a very specific way that includes these information in the notes field. Not optimal, but still works.

Shannon
Shannon
Lead Consultant in US
Verified LinkedIn User
Public Relations & Communications, Self Employed
Used the Software for: 1+ year
Reviewer Source

I love Zoho Invoice!

5.0 2 years ago

Comments: As an independent communications consultant & freelancer, Zoho Invoice has been perfect for my needs.

Pros:

When I started consulting/freelancing, I used to track my time in Excel and create invoices in Microsoft Word. It was so time-consuming and didn't look professional at all! I was thrilled to find Zoho Invoice's free version and have been using it for the past couple of years now. It saves me so much time, has built-in time tracking connected to your client/customer projects and tasks which then automatically populate invoices for you, and creates really nice, professional-looking invoices. While getting the software setup initially, I did need to ask customer service for help a few times, and while it sometimes took a day or two for them to respond, that is pretty typical even for some paid software and they were always able to help solve my issue!

Cons:

For a free product, I truly can't complain about anything!

Alex
Video Director in US
Media Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho invoice makes estimates & invoices easy

5.0 5 years ago

Comments: My overall experience with Zoho Invoice has been great.

Pros:

I like how you can setup the templates and integrate a variety of payment options. The online portal makes it easy for the client end to manage payments and stay informed on what is going on.

Cons:

I wish it would integrate with quickbooks easier. Also it would be easier of it had some sort of e-sign option for clients to sign the terms page on invoices.

Zoho Response

5 years ago

Hi Alex, Thank you so much for reviewing us! We are thrilled to hear your feedback :) We are sorry that we don't have a direct integration with QB as of now. However, you can take a look at Zoho Books if you are interested. Regarding e-signing, it's currently available for estimates (your clients can sign your estimate to accept it) but not for invoices. If you'd like to know more about this, feel free to reach out to [email protected] Regards, Harikrishna The Zoho Invoice Team

Ebbenezer Mziyanda
Ebbenezer Mziyanda
Director in South Africa
Verified LinkedIn User
Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Easy and helpful invoicing system for any business big and small

5.0 2 years ago

Comments: Great experence

Pros:

Since I migrated to Zoho, I am able to generate quotes and invoices. Some of the service I supply are per month while others are per year. With Zoho I can setup an invoice to generate once a year for annual customers on an ongoing setup, therefore no need for me to remember to send the annual invoices, but Zoho does that for me.

Cons:

The inability to generate payslips. As a business looking to scale up, it would be a great thing to be able to generate payslips for employees and myself within the same system, that way it will be easy to manage all admin things of the business on one platform

David
Owner/General Manager in US
Construction software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Best Invoicing Software, Anywhere!!!!

5.0 2 years ago

Comments: It saves me a ton of money and time. Most invoicing apps are complicated and confusing. With Zoho they just showed the world how easy invoicing can be. All you need is 5 minutes and you are an invoicing and accounting expert.

Pros:

Its easy. Its not confusing. It keeps everything organized. It cuts down on paperwork. It keeps you out of the office and in the field.

Cons:

What is there not to like about it. It almost does the work for you.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Freelancers will fall in love!

5.0 6 years ago

Comments: Wonderful! Can't say enough about Zoho Invoicing component!

Pros:

After having tried to find solutions that are cloud-based, available on multiple devices and is easy to use, this is absolutely the best economic solution! I am a part-time design freelancer with many clients to balance jobs/AP/AR, needless to say, I needed an easy to use solution that I can quickly find, send, follow-up or expense items. This is by far the best option for that type of invoicing! -Customizable -Detailed reports & dashboards -Estimates -Terms & conditions -Easy entries by client -Sortable -Can use on desktop & mobile -Timesheets (although I don't utilize this function)

Cons:

Honestly, I have yet to find a flaw for my needs. This is such a wonderful solution for small to midsize businesses and perhaps nonprofits. Not sure how well it would fare for larger organizations.