--- description: Get information about Salesforce Service Cloud price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.in/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.in/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 825 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 825 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking Software - CRM Software - Call Monitoring Software - Call Recording Software - Call Scripting - Catalog Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Compliance Management - Contact Management Software - Customer History - Customer Management - Dashboard Software - Delivery Tracking - Dispatch Management - Employee Management - Employee Scheduling Software - For Call Centers - For Insurance Industry - Full Text Search - GPS - Incident Management Software - Incident Reporting - Interaction Tracking - Knowledge Base Management - Knowledge Management Software - Labor Forecasting - Lead Management Software - Live Chat Software - Live Driver Tracking - Mobile Access - Multi-Language - Online Time Clock - Real-time Consumer-facing Chat - Route Optimization - Routing - Sales Pipeline Management - Scheduling Software - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Ticket Management - Transcripts/Chat History - Work Order Management ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.in/directory/30785/work-order/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3465 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18797 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4086 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "SFDC is best CRM platform" — 5.0/5 > **Verified Reviewer** | *8 November 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It’s very user friendly interface, Personalised support its ability to provide a unified customer view > > **Cons**: We handling customer queries in this cloud environment is very good like we can easily contact with the customer ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 June 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Cons**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "Empower Customers with Self Service Tools for Greater Satisfaction" — 4.0/5 > **Verified Reviewer** | *4 January 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: AI bots like Agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction. > > **Cons**: Some of the more advanced features are only available in the higher-priced plans. > > It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly. ----- ### "Salesforce review" — 5.0/5 > **Ashkan** | *6 October 2024* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency. > > **Cons**: What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users ----- ### "Efficient and Comprehensive Service Management" — 5.0/5 > **Suraj** | *5 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service. > > **Cons**: The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it > > My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.in/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data