--- description: Get information about Salesforce Service Cloud price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.in/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.in/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 823 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 823 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking Software - Automated Routing - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management Software - Content Management Software (CMS) - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Customer Management - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling Software - For Call Centers - For Insurance Industry - Incident Management Software - Incident Reporting - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Labor Forecasting - Lead Management Software - Live Driver Tracking - Mobile Access - Online Time Clock - Performance Metrics - Permit Issuance - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Service Request Management - Status Tracking - Task Management Software - Ticket Management - Transcripts/Chat History ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.in/directory/30785/work-order/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Efficient and Comprehensive Service Management" — 5.0/5 > **Suraj** | *5 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service. > > **Cons**: The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it > > My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity. ----- ### "SFDC is best CRM platform" — 5.0/5 > **Verified Reviewer** | *8 November 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It’s very user friendly interface, Personalised support its ability to provide a unified customer view > > **Cons**: We handling customer queries in this cloud environment is very good like we can easily contact with the customer ----- ### "Empower Customers with Self Service Tools for Greater Satisfaction" — 4.0/5 > **Verified Reviewer** | *4 January 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: AI bots like Agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction. > > **Cons**: Some of the more advanced features are only available in the higher-priced plans. > > It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly. ----- ### "Salesforce review" — 5.0/5 > **Ashkan** | *6 October 2024* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency. > > **Cons**: What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users ----- ### "Salesforce for better customer experience" — 5.0/5 > **Jelfry** | *26 February 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends. > > **Cons**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too. > > Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.in/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data