BetterCloud Reviews

Poor Customer Service

Comments: I have found working with this company to be extremely frustrating. On 8/9/15 I was told by email that their rates would be going up. The message said: Should you wish to make changes to your subscription, written confirmation is required 30 days prior to renewal. Please don't hesitate to reach out to us - our first priority is agreeing to a fair price for both our companies. So I wrote on 8/12/15 to Tanya Kuoni: Thank you for the offer, but we will no longer need the service moving forward. Please cancel our membership, or forward instructions so I may do so. Thank you. On 12/5/15 I was surprised to get a passed due notice for $936. On 12/7/15 I wrote again: Tanya, I made several attempts to cancel auto renewal and your website would not allow me to disable it. I've not signed any agreement, nor implemented your services. I will not be providing a new card for renewal. Tanya writes back and tells me it is too late to cancel! I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal. This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time. What a scam!

Pros:

Unknown - I don't use their service, but that doesn't stop them from charging my credit card

Cons:

They take your money without authorization

Better Cloud for Data Loss Prevention

Comments: Great experience, easy to use, manage, deploy automated processes user offboarding and onboarding

Pros:

Data Loss Prevention, within Google Drive (easy way to revoke external sharing from documents in google Drive) with easy, single click, user friendly UI

Cons:

limitation regarding what else can the tool provide (SAAS) Licensing costs instead of domain wide costs limitation with thirdparty services, Better Cloud has some available to integrate

Ok tool, but Buyer Beware

Comments: I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool. But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS. When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS!!! FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.

Cons:

Horrible customer service Integration with the Google Domain was poor at best

Nice Tool, Needs More Cowbell

Comments: We have a fever, and the cure is more cowbell.

Pros:

The workflows and integrations are nice.

Cons:

The Google actions in the workflows are limited and the legacy Google actions are still in their own separate console that hasn't been moved over yet.

Easy to get started, makes automation a breeze

Comments: Overall I'm happy with Bettercloud. We utilize it mostly for early lifecycle or termination events so that the menial tasks are automated and there's an audit log for each. I just wish it didn't cost so much!

Pros:

I enjoy Bettercloud's ease of use and low barrier to entry. You can started with a handful of useful workflows almost immediately, and without much training. The workflow builder is very intuitive even for folks with little to no coding experience (as long as you have a grasp on if/then statements). The older G. tools are fantastic to utilize some functionalities of Google Administration that aren't native to Google's admin portal without learning GAM. Their customer support is phenomenal, fast, knowledgable, and always a pleasure to work with

Cons:

The lack of a search in your workflows can be painful. If you have over 50 - 100 workflows, scrolling through each page (that are sorted alphabetically) can be a bit time consuming. The cost is also exceptionally high after a few hundred users. Their cost model of $X/user within your environment gets pricey very quickly.

BetterCloud - The simplest way to simplify your IT tasks.

Comments: So far the best usage has been for termination process which helped us leverage couple of IT folks and help them in utilization of various other roles.

Pros:

The best yet powerful feature is the workflow management.Various workflow may be setup based on the requirement. We use it on a daily pattern as this has now become part of our daily operations.

Cons:

Not much spread in India, would be nice to see the growth and opportunities in such country where IT is flourished.

I use BetterCloud daily!

Comments: I really like it, not sure how we would manage without it

Pros:

Customer service is top tier! I also like the ability to give granular admin access to front line IT support. Ability to set up workflows is fantastic

Cons:

Some domain syncs are only daily or twice daily, which is not a deal breaker but would prefer more often

Something to work on.

Pros:

BetterCloud helps us with onboarding and offboarding automation.

Cons:

There is a lack of customization options. This limit us to setup our automations.

Bettercloud SaaS

Pros:

The automation of onboarding and offboarding freed up valuable time to focus on other issues

Cons:

The increase in price after a year of use

Bettercloud makes GSuite Management much easier

Comments: We have thought of going without Bettercloud, but everytime we recognized the high value it provides - it would be tough to live without it.

Pros:

Bettercloud was a life saver when we moved over to GSuite- the Google Admin just wasn't cutting it with all the features and needs we had, but Bettercloud provides everything we need.

Cons:

The user interphase took a little getting used to, but once I located what I needed, it's been great

BetterCloud Review

Comments: Solid 8/10

Pros:

I like the amount of automations that a user can potentially use.

Cons:

I do believe that their workflows break some time.

BetterCloud Review

Comments: It has been a fun learning experience. Easy to use and manage.

Pros:

The workflow and alert management is very intuitive

Cons:

Some of the integration abilities that would be useful needed API's to work

Great for managing Google Cloud services

Pros:

User management works very good for us. Using it very regularly

Cons:

I hear the workflows are great in this package, but i don't use it enough to get a good grip on it.

BetterCloud

Pros:

One of the aspects that stood out to me about BetterCloud is its streamlined workflows. BetterCloud offers a variety of features and capabilities that enhance the efficiency and effectiveness of workflows within cloud-based environments.

Cons:

While there are many positive aspects of BetterCloud, one area that I found could be improved is the range of app integrations available. While BetterCloud offers integrations with popular cloud applications such as G Suite and Office 365, I believe that expanding the list of supported integrations would greatly enhance its functionality and appeal to a broader user base.

Great but expensive product

Comments: Overall this platform is great because that allows you to create complicated workflows without writing code, the customization is really seamless and fast.

Pros:

Creating workflows is so easy and you can make use of integrations easily.

Cons:

I can not really tell you any disadvantages but only the price is so expensive.

Extremely useful knowledge Base

Comments: Our business teams utilize BetterCloud to automate onboarding and offboarding processes as well as to start adding one-off automation that makes life easier for the team. Changes to calendars, email groups, and shared files as well as personnel relocation between locations are all now automatic. Receiving alerts, seeing reports, and taking proper action are all made simple when alerts are sent for things like  PII data, credit card information, and HIPPA items. Remediation can be completed more quickly and easily because it can be done without requiring regular manual log reviews, for example.

Pros:

BetterCloud is frequently simpler than using some of the consoles offered by the providers we interact with. Workflows can incorporate alerts,  enabling us to start a workflow in response to an alert event.  Automating the time-consuming onboarding and offboarding processes. improved user administration and bulk updating options in Google Workspace.  Oversight and control over document sharing in numerous well-known apps. Granular automation for Salesforce user roles, permission sets, and profiles.

Cons:

It may take some time to finish any road-mapped improvements. There are still some  Google integrations that must be managed in the original interface designed for Google integration because they are not in the main console. There are certification programs available, but I don't believe BetterCloud certificates are well-known in the IT sector just yet. Finding and exploring workflows might be challenging; the search function needs improvement. A separate website from the main app has Google's DLP  controls. The reporting of automated failures can be enhanced.

BetterCloud, best Google support

Comments: BetterCloud is one, if not the best way to manage our Google Accounts

Pros:

BetterCloud does most daily Google admin tasks from one place. BetterCloud makes it easy to reset Google passwords, update signatures, manage groups and so much more. Compared to the Google Admin Console, the interface of BetterCloud is much more user friendly. BetterCloud also integrates with other Google products, allowing administrators to update Docs, Sheets, Forms ect without ever logging into the users account. This is just the tip of the iceberg, BetterCloud makes it easy to create user accounts while applying company templates such as signatures. BetterCloud offers more complex functionality which as a user of 12 months, I haven't had to use myself yet. However, it is good to know that there is more to the product

Cons:

One of the cons of BetterCloud can also be considered a Pro. BetterCloud is constantly updating and adding additional features, as a result, it can be hard to keep up with recent changes

BetterCloud Review

Comments: I have seen the evolution of BetterCloud from the beginning of the company and the product was many versions ago that only supported Google. The evolution of this product is allowing administrators to have overall insight into all of their SaaS apps. Companies today need to focus on business process improvement from a sys admin standpoint and BetterCloud is a key player in this for those who cannot afford tools that require heavy security and management.

Pros:

This software is great for having a central management point for many of your SaaS applications. Currently, BetterCloud integrates with 60+ SaaS apps that are popular in today's world. The best thing about this is streamlining your onboarding and offboarding processes for all of these apps via workflows. System administrators have difficult times with many SaaS apps and understanding who has access to what. BetterCloud's workflows make it easy to do minimal amounts of clicks to de-provision users in a secure manner, confirm that data is not loss, and save on licensing.

Cons:

I use BetterCloud a lot for Google Workspace administration. The tool is still lacking in some areas such as Shared Drives and using groups to control the access that hasn't been developed yet in BetterCloud. Google Workspace has stepped up its playing field with management via security groups and BetterCloud needs to do this as well.

A nice app for gsuite management

Pros:

As a gsuite admin it was nice to be able to see at a quick glance if people were sharing docs or forwarding emails they shouldnt' be and to have the ability to setup alerts when it happened. It had a nice UI that made setting up and navigating these changes a breeze.

Cons:

They are always updating and adding new features, some are included other are pay to use type of upgrades. Same with integrations often we'd find an integration we wanted to utilize only to be told by our success manager it was considered an addon.

Expensive & better options out there

Comments: - Watch your contract. They will raise prices, sometimes double your renewal.
- Make sure you give them the full 30 days if you want to cancel otherwise they will lock you in for another year.
- They told me they normally don't negotiate with orgs as small as mine.

Pros:

- Improved workflow - Great reporting - Easy deprovisions - decent alerting

Cons:

- Very expensive, inconsistent pricing - Features behind industry - Clunky UI

Best software for IT

Comments: This is the best software for IT users. I and my team has been using it since last 2 years. It is very helpful to our organization.
It is very easy to use. It provides every details related to IT.
I personally experienced it. It is really amazing software

Pros:

Each and every updated news about IT which help engineers growing their fields.

Cons:

It provides every solution and update about IT users and engineers.

Does its job

Pros:

It makes it much easier to interface with GSuite. Takes a lot of the functionality in GSuite and makes it easier to use. It love how it syncs so quickly with GSuite (typically changes happen within 10-15 seconds instead of 30 minutes with MS.) It does provide a few extra features as well over GS like delegation.

Cons:

The functionality is somewhat limited. That may be due to GS doing the limiting which isn't surprising.

The Better way to manage Google Apps For Business

Comments: Single Pane of Google Apps for Business management without the "Pain" of using google's admin page.

Pros:

Simpler to use than the google Admin page. This package allows for multiple users with varying levels of access. It is hooked into the Google API and makes it easy for my admins to make needed account changes.

Cons:

Sometimes sync with Google can be slow when performing many transactions. Also the "May I help You?" popups can be annowing. If I want to chat with someone I'll chat with someone. You need to assume that anyone using this software is saavy enough to hit the help button when they need to.

Think twice.

Pros:

Easy user interface. There are options that make creating bulk accounts easier for those with many users.

Cons:

Customer "care" team is not about caring about the customer. They are caring about the bottom line which is getting paid. We were in constant contact with our customer service rep and even wrote to him that we may not be able to commit, next thing you know we receive an invoice. We tried to cancel the order literally one day after the invoice was sent to us. But rep could not help and his manager was OOO. Bettercloud at one point was leading the pack with their features, but with continued adoption of Google across the world there are now more inexpensive, and sometimes free options.

Take Google Apps To The Next Level For Administrators And Small Businesses

Comments: FlashPanel offers administrators several tools to help users work more efficiently and professionally. The Email Signatures feature allows an administrator to setup and control signatures for the company, or even for individual groups of users.
Other tools include the Apps Butler, installed through the Google Talk feature, which allows you to broadcasts company wide announcements and deliver company directory information on demand via chat.
Overall, I found FlashPanel exceedingly easy to use. Video tutorials and detailed instructions on their website, as well as within the app itself, can have an administrator up and running fairly easily.