TimeTap Reviews

Optimized time and smooth appointments.

Comments: I like the ease of use and efficiency that this platform offers are really impressive.

Pros:

I love the custom forms feature that I can create since I don't have to worry about paperwork and messy administration of intake forms. My clients can easily fill out the forms online prior to their appointment, and all the information is automatically stored in their patient profile.

Cons:

the platform offers me a wide range of features and customizations, sometimes the number of options available can be overwhelming. Sometimes I find myself browsing through various tabs and settings to find exactly what I need, which can get a bit confusing.

3 years with timetap. Looking forward to many more

Comments: It has been a great experience. From the start we have learned so much and have created a very large database and complicated ordering process.

Pros:

Online scheduling,client email conformation and status change triggers

Cons:

Industry specific limitations. Mobile app would be nice (a working one)Calendar syncing issues over the years. Nor allowing travel time. Those issues seem to have been fixed (yay!)Zip code filtering for Canada with a large amount of postal codes would be nice

Poor support even in Business Plan

Pros:

- Easy to customize - Easy to manage - Price acceptable for huge teams

Cons:

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

Senior Free Fitness

Comments: Overall, very satisfied with the customer service support, and that the system does what it promotes and his marketing

Pros:

The time spent to develop the program to meet our objectives was well worth it. The client, database and ability to schedule recurring appointment has been greatly beneficial.

Cons:

The time it takes to understand all the moving parts of the system was challenging.

Review

Comments: great

Pros:

allowing the client to schedule themselves

Cons:

You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

TimeTap : A Very useful Time management and scheduling software

Comments: It's easy to use and offers a good number of features.

Pros:

At first I was very reluctant choosing a software which isn't well known to use. But with time I got satisfaction using TimeTap and I would highly recommend this software to people

Cons:

In my opinion, below are few things that can be improved on in the software:Customization of email reminders and notifications and the User interface and design.

Direct Communication with Support

Comments: Support Team are Awesome! They help every time I submit a ticket.

Pros:

Timely responses from [sensitive content hidden] to each query.

Cons:

The only con might be that my changes don't show immediately.....but refresh always helps.

Not easy to use from backoffice from mobile

Pros:

After 10 years with another software we have change on timetap. Complete and power solution. Not easy to use quickly and from backoffice is not easy to manage appointment on mobile device. From this point of view, the older software is better..

Cons:

The mobile management (from backoffice). For the customer is ok.

TimeTap Helps

Pros:

Services and availability in the finance world is quite important. TimeTap helps to ensure all things are in order.

Cons:

Some areas can be redundant and if yo are not familiar with navigating through timetap it can get quite confusing

Appt w [sensitive content hidden]

Pros:

It gives clients and prospects ease of appointments

Cons:

I need to call the support center to make changes because I'm not comfortable making changes. I change one booking site and customizing is challenging. But [sensitive content hidden] was great helping me make my changes and explaining.

TimeTap

Comments: From my overall experience with TimeTap, I found it to be a reliable and user-friendly appointment scheduling solution. The software streamlined the booking process for clients and provided efficient tools for managing my schedule. The automated reminders and synchronization with external calendars improved organization and reduced the risk of missed appointments. With expanded customization options, TimeTap could further enhance its appeal to businesses seeking a personalized scheduling solution.

Pros:

One of the standout features I liked most about TimeTap was its seamless appointment scheduling and management capabilities. The software offered an intuitive interface for clients to book appointments online, while providing me with the necessary tools to efficiently manage and organize my schedule. The ability to sync appointments with external calendars and send automated reminders greatly improved productivity and client communication.

Cons:

One aspect that I found slightly challenging about TimeTap was the limited customization options for the user interface and branding. While the platform provided a clean and functional design, having more flexibility to tailor the appearance to align with my brand's aesthetics would have been beneficial. Greater customization options could enhance the overall user experience and brand consistency.

TimeTap

Pros:

The customer support. There is no immediate access to support; however, when you schedule an appointment you will not be disappointed. I've been extremely happy with TimeTap's customer service support. I've never been disappointed with my interactions with the support from TimeTap. I do not often need support but when I do, I've always received exceptional support.

Cons:

The software is not self-intuitive. The good news is that all you need to do is schedule a support call. The support is exceptional. I've never met a support staff that could not help me efficiently solve any issue that I've had. While navigating the software is at times clumsy, the support will sort out all of your issues in a brief support call. TimeTap's support staff is nothing but impressive.

Absolutely Incredible - Above and Beyond all the rest

Comments: I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business. PROS:
WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts. CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them. AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is. THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon. EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80. CONS:
Little hiccups here and there, but to be expected with such huge program. TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.

TimeTap for Small Medical Practice

Comments: Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).

Pros:

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also.

Cons:

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Excellent system for time management.

Comments: From the moment we signed up this product and its service team have been great to work with.

Pros:

This system is so user friendly. Our employees are able to schedule there own appointments with very little difficulty. I love that it sends the confirmation emails and it reminds them either via email or text of their reminder so we have less no shows in our calendar. It has allowed us to manage our time more accurately and run reports for statistical purposes.

Cons:

Everything is right for our business, we would highly recommend this to others.

Everything you need in one place

Comments: We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc.

Pros:

I like the calendar view, and the ability to filter lists to see just about any scenario I need to see.

Cons:

I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.

Timetap has really helped our office!

Pros:

I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings.

Cons:

I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap.

Timetap review

Comments: makes our job easier.

Pros:

personnel and technical staff are very accommodating

Cons:

Setting of the generated forms. I find it difficult to do.

Clients like it and I love it

Comments: When a potential client books a wedding online through TimeTap, I receive all the vital pieces of contact information and can follow through with the couple right away.

Pros:

Keeping track of each wedding as it progresses from beginning to end.

Cons:

When a client "books" a wedding date, I don't know whether they have paid the downpayment yet or not. I have to close TimeTap and go look at PayPal to check on it. This is not really a big deal. I can work around it.

Easy to Manage Gym Clients

Comments: Easy To Use
Organization is Easy

Pros:

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

Cons:

The thing that I least like about this software is that I cannot find something about this software that I dont like.

Totally Brilliant - The Best Scheduler Out There

Comments: I have tried a number of schedulers and TimeTap is by far the best. Theoretically all schedulers do pretty much the same thing ' allow clients to book appointments on line and allow you to manage your appointments. However, TimeTap seems to achieve this so much more efficiently than some of the other schedulers I have used. The interface is simple, nice looking and very easy to navigate. All my patients have commented favourably on how much easier it is to book and manage their own appointments with Timetap when compared to the previous scheduler I was using. The automated emails are concise and polite with clear instructions on how clients can reschedule or cancel which means that I am no longer bombarded with phone calls from frustrated clients who are finding it difficult to book / change appointments. The programme also offers a simple app to let me manage my appointments on the go. Furthermore, the customer service is fantastic. Firstly and fabulously, if you have an issue, you get to communicate with a live person (in my case the lovely and incredibly helpful and patient Lucy), rather than being referred to useless forums, FAQ's etc. My currency and country were not listed ' resolved within an hour. Wanted to import my client base and allocate passwords'.They did it for me which saved me a day of data entry. Even the smallest and most mundane of my queries were given time and attention and followed up afterwards. I am a bit of a perfectionist with a very busy schedule and very high expectations ' TimeTap has exceeded all of them. A really great programme with customer support to match!!!

Instant Access with Customizations

Comments: Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text me instead of using it for booking, but on the back-end, I rely on it to organize my appointments, invoicing and online payments.

Pros:

I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.

Cons:

As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement.

Useful tool--very responsive support!

Comments: My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings. The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support. First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you. After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me. After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed. During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly. I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome. Great tool, great support!

Pros:

Ease of use, amazing, responsive support

Cons:

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Great for quick, simple start ups

Pros:

Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.

Cons:

Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts.

It's clunky and a bit unreliable

Comments: The customer support team is great!

Pros:

We already purchased it and have it implemented.

Cons:

The UI is super clunky. For the price point we should have more features. We're a small family run biz and the expense of the API is cost prohibitive so we're doing work arounds. Most of the set-up and training is user centered. That should have more of a set-up walk through guide to get classes set up. Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side.