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About QuickBooks Online
QuickBooks Online is an accounting software and app that allows you to manage your business anywhere, anytime.
Everything is easy to use, the bank integration feature is super helpful, and I can do it on any computer that has internet.
When you first start using the app it can be irritating and tricky.
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Filter reviews (7,523)
Business Management With QuickBooks Online
Comments: I am happy with QuickBooks Online because it makes running a business easy. I am able to view and pay bills along with send out invoices all through QuickBooks. I am able to run reports on open orders and helps me stay on top of things.
Pros:
The thing I liked most about QuickBooks Online was the ability to quick report an item and see past purchase orders, sales orders, bills and invoices.
Cons:
The thing I liked least about Quickbooks Online was the inability to search items through quotes. It makes it difficult to view how many times an item has been quoted.
Is QuickBooks For You?
Comments:
Overall QuickBooks makes processing payroll a really easy task for me, when I need support the support line has always been there and I'm never left waiting for long, with all my queries being sorted.
There are so many different functions to QuickBooks which I haven't got round to using yet but those that are in the system are great.
When it comes to audits the information is super easy to get from a report so all questions are answered in record time making us more efficient.
Pros:
What I like most about QuickBooks is that once you get used to the system and it's workings it does make things easy to use. I can always personalise what I need and delete out those things I don't to make processing payroll that much easier.
Cons:
How difficult it can be to find what I'm looking for in the reports section.
QBO stinks
Comments: When I used the old desktop version, I could look forward to reconciling my bank statement to the penny. All that change with the online version. With it, reconciling became such an impossible task that I only knew what was in the bank by using the bank's app. QBO would be off by thousands of dollars. They will offer you a bookkeeper to fix the mess for you for several thousand dollars, witch I don't have, or you will have to leave it with an accountant to try to figure out. Either way, you're going to pay. Tax time is a real mess. Plus never really knowing how your business is doing. It seemed like every entry is counted twice. I sat thru hours of help videos on you tube to try and figure this trainwreck out but it never made sense to me that a company that is named Intuit could be so Un intuitive. If you are a small business, I would look at other accounting software company's to work with. Once you get started with this one and you want to change to another you will have to pay for a conversion of your QBO file to something else and that NEVER goes well Trust me. Do your homework and find something else from the start.
Pros:
Remotely sending invoice to a customer and getting payment online is very enticing. The desktop version can only do that with the aid of another app. The idea of tracking milage is also a nice add on if it were accurate.
Cons:
I used QB desktop for 25 years and really found it helpful but they steered me toward the online version and things went downhill fast. They have to convert your old file to the new layout and they made a hash of my file. I had to hire local "Expert" to try to fix it at my expense. The chart of accounts was changed drastically. The time saving features didn't materialize. They only thing that was constant was the need for another expert at my expense.
Accounting and Financial Management made simple and fun!
Comments: Wow, my experience with QuickBooks has been just amazing, I am able to manage to manage my financial and accounting processes as well as provide invoices and reports in an intuitive way. High recommendations to non-users and people who want to elevated when it comes to financial management.
Pros:
Intrigued with how the platform has a clean and well organized interface. The customer support team is always responsive and user-friendly incase of hitches I love how the in-built have been designed to work together to provide smooth operation of tasks. QuickBooks is price friendly based on how well it delivers.
Cons:
I have no issues with QuickBooks at the moment reason being is that there are weekly updates to features and once a problem is addressed, they are usually keen to ensure that it does not occur again.
Alternatives Considered:
Quickbooks - the market leading software
Comments: Love the product, it is my go to accouting product for the SME market
Pros:
The ease of set up of the system from a wide spectrum of clients
Cons:
Sometime the software is a bit slow depending on your internet connection
User friendly Quickbooks for Small Business
Comments: What really sets QuickBooks Online apart, is its array of video tutorials. Whenever I've hit a snag or needed a little extra guidance, the video tutorials have been a lifesaver. They're easy to follow, breaking down complex tasks into simple, step-by-step instructions. This feature has significantly reduced my troubleshooting time and helped me become more confident in using the software.
Pros:
I absolutely love Quickbooks for its user-friendly interface and extensive resources that make managing finances quick and easy along with a fantastic array of video tutorials
Cons:
I believe Quickbooks should create a few standard chart of account with sub categories to help new inexperience users get started in managing their accounts with ease.
QuickBooks Online I'd have it no other way!
Comments: I moved from running a rental business on a Desktop version to running Healthcare company on the Online version and its just so much easier and less time consuming - reports are easier to run and you can manipulate the data you need for what your business is for.
Pros:
With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.
Cons:
Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.
QuickBooks Online isn't hard ;)
Comments: I use QuickBooks Online almost daily, and the reporting, integration with my CRM, and the communication conduit with my bookkeeper makes my finance tasks less painful.
Pros:
It is relatively easy to use for someone who is not an accountant or bookkeeper.
Cons:
Although I stated it is easy to use, there are times when functions and features are not intuitive to find.
Easy Peasy!
Comments: My experience is very positive with Quickbooks Online. Its easy to get started and I have a good integration with Bill.com, and my bank account
Pros:
Easy to use. Very forgiving when changes to transactions are needed.
Cons:
My version of the software uses only one field departments and locations so it is difficult to have both in my GL
Alternatives Considered:
Honest Review
Comments: Overall QuickBooks Online is a great product with alot of helpful features.
Pros:
What I like most about QuickBooks Online is that I was able to get everything anytime on any device I was using at the time. I liked how many features that you could add for your setup.
Cons:
The cost is what I like least about QuickBooks Online. As well as each additional feature was additional fees. It was also very confusing to start using.
Alternatives Considered:
Too many problems with the Software and poor support
Comments: First, when I moved my business from Quickbooks desktop to Quickbooks Online, it cost me thousands of dollars in accounting fees to fix all the errors that QBO introduced. The transition was a nightmare, and took months to sort out. Inuit was ZERO help during this time. Since then QBO has gotten worse, not better. There are constant sync issues with bank accounts and credit cards, and QBO staff always recommend that you call your bank or credit card company. But these are QBO issues, and can only be resolved by QBO engineers, sometimes with the help of the bank or card company in question. It's ridiculous to ask a consumer to get involved in those kinds of issues, and a complete waste of time. I have had numerous times where a credit card purchase showed as being processed, but only months later we found it didn't and lost the money - thousands of dollars in total. QBO and Intuit Merchant services take no responsibility. Recently QBO forced Paypal as a payment option, and users cannot turn it off. But payments come in with no name associated with the payment. QBO insists this is a paypal problem, but it is not. A client receives an invoice online, pays it online, and then Quickbooks cannot match the payment to a name, but won't let you turn off paypal as an option. If clients pay an invoice just using your email, using paypal without QBO, then payments match. Clearly QBO has a big problem here.
Pros:
It is convenient when it works. You can theoretically sync your bank accounts, credit cards and client payments, saving time in accounting and eliminating a lot of data entry
Cons:
Merchant Services is expensive and unresponsive. The software has many bugs, and often won't sync with accounts for days or more. Tech support is hit and miss, and often I will resolve an issue before they can. In line ads are extremely annoying, and QBO treats its customers as a product, rather than a customer. There is no service level agreement and Intuit takes zero responsibility if they lose your data. They no longer have a phone number you can call. You have to wait for a callback, and many times they don't call back.
Alternatives Considered:
Perfect for small business
Comments: Quickbooks is great because I don't have a pile of receipts to type in. I can upload my transactions directly from my bank and code them as they are uploaded. I use it for tracking income and expenses, sending invoices and running reports. I love the payroll function which saves me money because I don't have to pay the accountant to file my tax documents.
Pros:
I like being able to use the online service where I can log in anywhere I have internet access. This gives me the option to work remotely.
Cons:
The banking function is good, but it takes several days to sync up to my online banking balance (doesn't show charges until they are posting, and doesnt download pending ones)
Intuit Response
5 years ago
Hi there, Gloria. We know managing a business doesn't always happen behind a desk. It's great to hear you've been able to easily complete accounting tasks while on the go. You can count on us to have your back for years to come! To find out more about updating your bank feeds in QuickBooks, we recommend this article: https://quickbooks.intuit.com/learn-support/en-us/change-bank-account/how-to-manually-update-bank-accounts/00/186436 Thanks for taking a moment to leave a review! Morgan, The QuickBooks Team
I Love the Access I have with Quickbooks Online
Comments: As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.
Pros:
I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.
Cons:
It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.
Alternatives Considered:
Excellent Software if you have help
Comments: I had a live hate relationship with quickbooks because while it was easy to use it can get messy quite quickly due incorrect categorization. That changed when I hired a bookkeeper to look over my books on a monthly basis.
Pros:
Love quickbooks online well because it is online which means I can do my business from anywhere and anytime. Relatively easy to set up and has video tutorials. Love that you can set up lots of subcategories which makes comparing information from different categories easy and more meaningful. Love the new tags feature!!! I wholesale so I can see which wholesale reps are performing the best. Makes bookkeeping and tax paying easy if everything is setup correctly and accounts are reconciled correctly. Love the various reports you can pull from it. Profit and loss monthly, quarterly, annually. Love how easy it is to create invoices and the option to get paid within quickbooks!! No more sending an invoice and then asking for a separate PayPal or square payment.
Cons:
Categorizing some income & expenses can be tricky at times which can mess the books up and make you want to tear your hair out. May Need a quickbooks bookkeeper to keep your books clean or will most likely mess it up.
Alternatives Considered:
QBO Works, But It Should Be Better Than It Is
Comments: Due to the massive price increase to move to a 60k+ ERP, QBO is probably still the way to go, it's just a shame that they haven't done a better job listening to their customers and implementing the MANY MANY requests and suggestions that they have been receiving for years.
Pros:
You can login online from anywhere, and it does a great job of syncing with your bank accounts
Cons:
The support is basically non-existent. Also, there is just no reason that they haven't implemented more customization options for how long this software has been out. They also make syncing with other programs sound good, but then limit what can actually be done on the back-end.
Intuit Response
2 years ago
Hi, Ryan. Thanks for an honest review. This isn't the impression we hoped you'd have. We'd appreciate the opportunity to make this right. The best way to reach the QuickBooks Online Team is to use any of the methods listed here: (https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/quickbooks-online-support/L6WqNrDq0_US_en_US). We're always happy to help. All the best. -Kristina, The QuickBooks Team
Quickbooks is the best partner for my small business.
Comments: Mostly It took me an hour or more to finish with my inventory management using Excel but with Quickbook it only took me like half of time of my usual work time. With less time I had to do with my work the more time I have for my family and other things. I am so happy that I found this software that improves my daily living and also makes my workflow easier.
Pros:
I like how easy it is to use and to understand. Does its job well, exactly as it should. The order entry portion runs easily, fits in with the actual world, and needs little training. The inventory management component makes managing inventories easier and gives us all the data we need to do so. Improved integration. The dashboard's user interface and navigation have been improved. Numerous reports that can be modified Projects, salaries, and other add-ons and interfaces are all supported. Contact information and transaction forms are very detailed.
Cons:
I did find the software installation process to be a little bit of a drawback. I needed assistance installing the software because it was a little difficult for me to do it. In addition, a strong internet connection was necessary for the process, and the location I was in had limited connectivity, making this component a little difficult. But once it was all done it'll be all good and easy to use until the end. The struggle in the beginning is worth it for its most helpful uses.
Alternatives Considered:
Great product for in-house or outsourced bookkeeping
Comments: I use the software every day for hundreds of clients across the country. Intuit is constantly working to improve the app and they are definitely the best company partner I have had.
Pros:
Fast, Secure, Easy to use software with a lot of features.
Cons:
It would be great to set default views of columns / headings on the basic GL report, or Profit & Loss - example to show debit and credit columns separately by default.
Fantastic cloud-based accounting solution for any size company
Comments: If you want a single spot to manage your finances, I can think of no better option than QuickBooks Online. There's no need to download or install any software, and they've been a frontrunner in the accounting software market for many years.
Pros:
One of my clients right now utilizes QuickBooks Online to keep track of their finances and sellable goods. My own personal involvement with this system spans several years, and I am responsible for managing it from an administrative and deployment perspective.
Cons:
I'm hoping they'll upgrade their website to accept Schedule K forms soon. New users may find it difficult to get their bearings, depending on their familiarity with accounting software.
Excellent reporting and automation
Comments: I've been a user of Quickbooks products since 2003. It has been great. Prior to that I was struggling with Sage. I used Sage for 3 years and Sage payroll. But when I discovered Quickbooks, to me, it lived up to its name... it was quick to do the books... I've done their training, I've an advanced certified pro advisor and user and the company has treated me (I feel) as a client user extremely well over the years.
Pros:
Auto invoicing, payroll module that's integrated, sending out reports automatically, great customer service and supportive software provider. Receipt capture (although not every sophisticated) still does the job.
Cons:
What I'm struggling with is this new tax feature, to then be able to file year end accounts, but once I've grasped it... I think it'll be a game changer for how I do business. The process will be quicker, which'll free up my time.
No support whatsoever
Comments: Abysmal. We've experienced too many bugs, and they lost our payroll data with no resolution in sight.
Pros:
It has most of the features we need, and doesn't feel like a compromise compared to a desktop app. It's initially easy to set-up and use.
Cons:
It's extremely buggy, and the support is non-existent. Modules stop working entirely, like the whole payroll system, and it can take weeks or months before the issue is resolved. Think about that for a second. Their support is horrendous; they do not call back when they say they will, and will never let you speak with a supervisor or anyone who could possibly escalate your ticket. Every time you call back, you're starting from scratch; The bottom-line is, when something goes wrong, no one is ever held accountable, and you are on your own. Also note that the US and Canadian instances are a completely different product, and so it's difficult to find 3rd party plugins that work with your geographical region.
Top Financial Management App
Comments: It’s been an amazing experience because it organizes all of my costs and data. I don’t spend as much as I used to now that I categorize my business and personal costs. It’s always a good sign to keep the personal costs and see how much I need to save each time I get paid. I categorize all of my direct deposit as business costs and the money I spend when I got shopping as personal costs.
Pros:
This app is great for those who own a business or is self-employed and likes having one app to store all the data on costs. I love being able to choose whether the cost is business-related or personal. The bank accounts are all linked to this one app and I can keep a record of what goes in my account and what is spent. I keep a track of every cent I use and spend. My favorite is seeing how much I earn and how much my business profits within a year.
Cons:
Sometimes, the bank accounts get disconnected due to internet issue last and it can take a while to link the accounts again. The accounts get disconnected for unknown reasons even if I don’t change my account information on the bank account site. It can take a few hours to a few days to reconnect and retrieve the costs.
If you have < 10 EEs and need time billing, there are better options
Comments: Overall, it's the best thing out there. Unfortunately, Intuit works tirelessly to increase the revenue they get from each customer. Not by adding functionality; but by deprecating features and moving them to higher tiers of the product.
Pros:
QBO was wonderful prior to their acquiring TSheets, and deprecating their built-in time tracking. If you don't do time-billing, then QBO is still great.
Cons:
As of this review - 2 years after they acquired T-sheets; the level of integration is very poor. Instead of waiting to introduce the product after the integration is finished, Intuit chose to deprecate a very nicely defined time billing feature and replace it with something that requires a lot more work. You cannot see the status of your billables until you review and approve the hours in t-sheets; and then export it to QBO. If you want to see a tabular summary of the billable hours in T-sheets, the only option is to export to csv! Your QBO dashboard only shows what has been approved and exported from T-sheets. The entire process is extremely cumbersome, kludgy, and frustrating. And - did I mention you have to pay more to be able to allow your employees to enter their time. That used to be included in the price. Also - beware, Intuit regularly increases the cost of using the product. It's now double what I started with. They play a shell game with repackaging by deprecating features from the current version to drive you to the more expensive version.
A bad software package
Comments: I appreciate TradeGecko’s effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems… So we can have a reliable service Seems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas “compatible”. I appreciate that too; however, Tradegecko seems to be implementing what they know… I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software: Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can’t do anything in TradeGecko – adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem. We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work. We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem. Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don’t know where their servers are. Still ongoing problem We have to refresh the screen every time we enter information, otherwise the new data may not update on it’s own. It can take anywhere from 10-30 seconds before I stop seeing the “logging into your account hello[user]”. Still ongoing problem Inventory turnover is very important, but they don’t offer a default report showing stock valuation per date. It’s either today’s information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problem I'm not disputing the positive reviews, just would like to know if any of the readers have the same problems I have AND how you solved them, if ever.
Pros:
Keeps track of complex items and variants Integrates with QB Manages a lot of useful information
Cons:
Constructively, spend more time making of it a decent product, then spend the time making it more compatible Slow system response Lack important reports Requires that the client hires and pays on their own pocket a programmer to solve some problems Little consideration to real work scenarios (like merchandise returns) Very INFLEXIBLE They have good data, but don't know how to manage data
Intuit Response
8 years ago
Hi Rafael, Thanks for the feedback and I know some of the team are working on this with you but let me just give some more detail here, 1. Returns - we do currently only support returns against an invoice as we want to make sure we associate any movement of goods against a sales order, we're evaluating if there's another method we should support with this. 2. Sales history report - we've made some big changes and improvements to the intelligence section of TradeGecko and we're making some more improvements to give more flexibility around invoice dates / payment due dates etc., 3. Sales rep report - yep, we don't offer a great solution for this right now, it's on the todo list. 4. Connectivity - our servers are based in the USA (hosted on AWS), so not sure about any latency or speed issues, would love to dive more into this. 5. We're currently working on inventory turnover and more general supply chain metrics and will make sure to update you asap Thanks again and my apologies that I can't solve all of your issues, but happy to give complete transparency on progress to delivering more of the functions that you're looking to run your growing business. I know Priscilla has been in touch and do get back to her or me if there's anything I can do to help, Best, Cameron CEO, TradeGecko
Quickbooks Online is Robust Software
Comments: Overall, QBO is wonderful software for bookkeepers, accountants, and small business owners. It is arguably the most powerful and robust software on the market, and is priced fairly well. Its integrations with other pieces of software and/or websites that small business owners use is second-to-none, and I am glad Intuit continues to work on that area. I would only say that support's knowledge of their own product is incredibly limited in my experience, and they need to stick by their pricing instead of releasing a few new features every year that have marginal actual use and claiming they need to raise prices because of them.
Pros:
I love QBO - their software just works! I own a bookkeeping firm and nearly all of our clients use QBO. Nearly all bookkeeping activities can be completed, including accounts payable/receivable, financial statements, journal entries, bank reconciliations, sales tax, and even payroll. I find our clients want us to use QBO and they are eager to learn it. Along those lines, it is an easy piece of software to teach someone how to use, but still packs many robust features.
Cons:
Two items: 1) The Intuit QBO customer service needs work, and lots of it. I have only web-chatted with them on three occasions, and on all three occasions, I solved the problem myself before the support agent could find a solution. A company as big as Intuit should know that their support agents need to be MORE knowledgeable than the end-user. In my experience, this is rarely the case. Possibly more training is necessary? 2) Intuit keeps raising monthly subscription prices on their QBO products. In using them for just about five years now, I have gone through five price increases/changes for their QBO Essentials and QBO Plus products, and an additional two on Intuit/Quickbooks Payroll (their payroll increases actually caused me to switch to another provider). Watch your e-mail for notifications diligently.
Fine except payroll and reports
Comments: I feel that the support staff have been placed in a bad position because the software is still so buggy. They should not have released payroll until it was ready and the sales team needs to better set expectations. The support staff can only do so much with buggy software. In addition, the engineering team needs to be properly staffed to resolve critical bugs in a reasonable time frame. Over 1 month is unacceptable for a severe bug that is preventing use of the payroll module for more than one customer. I was torn between giving the software 2 or 3 stars because of the pros above but I think they should understand that they can't push out poor quality, incomplete modules to try to compete in the online market and not properly set expectations. There are good alternatives at this point.
Pros:
Seamless integration with other software, electronic billing and payments, banking download and matching
Cons:
Payroll is a disaster and payroll reports are really bad. I noticed that most reviews on here do not mention payroll and I'm sure that's because many don't have this functionality enabled. I feel that QBO is trying to push users toward their full service payroll service by not focusing their attention on this module. It is an absolute mess. First of all, there is no integration between QBDT and QBO payroll modules. The data does not transfer from one to the other well at all. What does transfer is very incomplete or incorrect data. The manual data entry required is tedious and very bug-filled so it doesn't work correctly and requires chat or call-ins to the support line to complete. The functionality does not allow for customization of the posting of deductions and causes a lot of manual follow-up work from payroll that is completely unnecessary and which didn't exist in QBDT. In addition, they have many more bugs once in "operation" and some are severe and some are minor but annoying. The severe make it so that I have not actually been able to run payroll in QBO yet though we switched on 5/19/17. I had to run two payrolls in QBDT so far and then manually reproduce them in QBO. That is pretty severe in my opinion but still no resolution from their team. I did get them to credit me the fees for the month. Others such as the Total Pay column being nonsensical and not matching the total of the Gross Wages plus other compensation are just really annoying. The fact that you can't customize payroll reports AT ALL is maddening. In addition to the above, there is an extremely annoying issue for nonprofits. If you select Nonprofit 501c3 as the type, you have to use "Pledges" as your terminology. You can't use "Invoices". I have worked around this by selecting Other/Not Sure as my type but it requires me to change it back whenever I set up a new employee in order to allow designating them as exempt from FUTA. So far, it seems to hold the exemption when switching it back to "Other". However, since I haven't been able to run a real payroll run yet, we will see. Many nonprofits don't utilize pledges and though you can customize the forms to read Invoice in the email, you can't change the language appearing on the Sales module and attached pdf invoices auto-name as Pledge #X when sending to customers.
