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About FreshBooks

An easy invoicing and accounting solution starting at $1.50/mth (first 3 mths). Join 24 million people who've already used FreshBooks.

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Pros:

The ease of use and support, combined with the price point make a great deal.

Cons:

Still lack and if we forget to save it will be lost.

FreshBooks ratings

Average score

Ease of Use
4.5
Customer Service Software
4.4
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.3/ 10

FreshBooks has an overall rating of 4.5 out 5 stars based on 4,484 user reviews on Capterra.

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Filter reviews (4,484)

Josh
Josh
Owner in US
Verified LinkedIn User
Architecture & Planning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My life was a mess until I started using Freshbooks.

5.0 8 months ago

Comments: When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.

Pros:

I record my time and expenses and it automates everything else.

Cons:

I don't have any complaints. It just works and seems simple and easy.

Manish
Chartered Accountant in US
Accounting Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

My first choice for invoicing and expense tracking.

5.0 2 months ago New

Comments: FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly.

Pros:

It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket.

Cons:

It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require.

Timothy
Owner in US
Construction software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

There has to be something better than this.

2.0 5 months ago

Comments: The weirdest thing is an accounting program that wont show you a bank register.
How can you SEE what is going on without a register. Reconcile what exactly. It's confusing, and now you will need a bookkeeper to fix all the stuff you try to do.

Pros:

That it isn't Quickbooks online. I thought QBO was a train wreck and now I can see that ALL of these cloud based accounting firms are just a front for the bookkeepers union. They must be because you Will need one when you use this.

Cons:

Same goofy kind of double entry stuff that I experienced with QBO. Bank feeds are not your friend.

FreshBooks Response

5 months ago

Hey Timothy, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding a bank register with our team on your behalf. If there is any further feedback you wish to share, or assistance our team can provide, please feel free to reach us via https://www.freshbooks.com/contact. ^DM

Lillian
Credentialing Consultant in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great invoicing and time logging

4.0 3 months ago

Comments: It's been good. I like the invoicing ability.

Pros:

I like that I can create an invoice from the time log quickly.

Cons:

I do not like that I have to pay more for additional users.

Matt
Director in UK
Sports, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Simple, Slick, what you need!

4.0 last month New

Comments: REally good experience, Its simple, cleans, leads you through it and directly linked up with our accountants. saved us £

Pros:

REally simple the banking link up are a game changer

Cons:

Is a little limited on the reporting side

Elizabeth
Vp Chief Publishing Officer in UK
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

FreshBooks: Your business finance solution

5.0 last month New

Comments: I have had positive experience so far while using FreshBooks for business finances. From invoicing to even understanding and tracking expenses is very convenient. The app is also very easy to use, you do not need special skills or have to be an accountant before you can use it.

Pros:

It is very easy to use. Helps anyone that does not have accounting background work easily.

Cons:

I do not have what I like the least at the moment.

Bongekile
Teacher in Eswatini
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A must have sofware, easy to use

4.0 2 months ago New

Comments: FreshBooks is easy to use, it has visually appealing interface. Most crucial information in available on the dashboard

Pros:

It is very easy to use and it has a standby customer service.

Cons:

The are a few features missing as compared to similar softwares.

Neil
Director in US
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Value Easy To Use Platform

5.0 4 days ago New

Comments: Excellent overall experience, great value and easy to use platform.

Pros:

Easy to use, low cost, has everything needed for small to mid-size businesses.

Cons:

Nothing comes to mind about dislikes, perhaps integration into CRMs.

Kev
Financer in US
Accounting Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshbooks Usability

4.0 2 months ago New

Pros:

Easy to use with many great features love it

Cons:

could improve on certain features enhancing user experience

Jackson
ITO in US
Accounting Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshbooks Review

4.0 4 weeks ago New

Pros:

The software makes it easy to send and receive invoices

Cons:

I wish there would be a free version available

Eugene
Project Manager in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Hourly Billing Champion thanks to FreshBooks

5.0 last year

Comments: Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.

Pros:

I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business.

Cons:

The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product.

Kelly
Kelly
Social Media Manager in Canada
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I depend on FreshBooks for my business daily

4.0 last year

Comments: I would describe my overall experience as good. They are always there when I need them. Rarely are there any outages.

Pros:

I like that FreshBooks is easy to use and they are always finding new ways to make doing business easier.

Cons:

I think the Quotes and Estimates area could be a little more detailed. Maybe adding different templates for each type of business.

Kimani
Kimani
Accountant in Kenya
Verified LinkedIn User
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Like human fingerprints, Freshbooks is Unique

5.0 last year

Comments: Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain unmatched

Pros:

Using Freshbooks has been a game changer for me and my team. It's interface is friendly and easy to navigate saving us on setting up time and helping us keep everything neatly organized. Freshbook is a unique platform whose touch of excellence in accounting and expense management stood out for me in comparison to other tools in the market. I find it's performance and reliability top notch in functions like generation and invoices tracking which is complete. It's decency in tracking expenses is on its own level. I am also able to execute receipt approvals, billable hours and keep financial records which are the major accounting roles making it an ultimate accounting solution

Cons:

To be honest I have not encountered a single thing I dislike about Freshbooks. As an accountant who have used lots of accounting softwares I can recommend freshbooks to anyone out there for efficient execution of his/her accounting needs

Ana
Booking Executive in Portugal
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

FreshBooks is a tool to never miss. It gives extra precision in financial management.

5.0 4 months ago

Comments: The best experiences are yet to come they say, but to us, we have already having the best financial management experience with FreshBooks. It provides us with a safe space to work on our financial data without putting them at risks. FreshBooks help us to monitor our cash flow which has allowed us to understand how funds move in and our of the business. Its expenses tracking tools help us ensure no expenditures beyond our budgets.

Pros:

With FreshBooks, it has been extremely easy to get detailed financial reports that help us gauge our financial health. FreshBooks has an inbuilt invoicing tool that help us create professional invoices with ease. It also offers expenses management functions that make it easy for us to track and manage our expenses. FreshBooks security tools has been so efficient at keeping our financial data safe and private.

Cons:

Much to our delight, we have not find anything not likeable in FreshBooks.

Joao
Spinning Instructor in Portugal
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A professional accounting tool that simplify financial management.

5.0 4 months ago

Comments: Managing our financial health has been so easy with FreshBooks. It allows us to track our cash flow which allows us to get useful financial insights that we need to maintain a healthy financial situation. It also makes it so easy to generate customized invoices to collect monthly payments from our clients.

Pros:

FreshBooks has user-friendly invoice generator tool that allows us to create personalized invoices for clients. It has advanced cash flow analysis tools that gives us accurate financial reports to guide us on how to achieve healthy financial position. FreshBooks makes it easy to capture receipts which help us to track our expenses.

Cons:

FreshBooks has not shown us anything bad. There genuinely lacks anything to like least.

Thomas
Thomas
MGR Technical Training in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Tool for Organizing Money and Invoices

5.0 5 months ago

Comments: I can say that FreshBooks has been a reliable tool for our financial management. It facilitates invoicing and tracking of vendors, and its time-tracking and detailed reporting features improve efficiency in our training projects. Additionally, expense organization helps us maintain disciplined and controlled spending habits.

Pros:

FreshBooks has allowed me to track associated expenses, ensuring that I don't exceed the budget and that funds are used efficiently. It has also been very helpful in my area of work, as it includes the creation and sending of professional invoices.

Cons:

The only thing I haven't liked so far is the limited functionality for larger companies.

Girgis
Jofared in Egypt
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

Jo freah Books

5.0 3 months ago

Comments: Describe your overall experience with the software, focusing on its impact on your workflow and productivity.
This

Pros:

Highlight features you liked, such as user-friendliness, time-saving capabilities, or effective invoicing.

Cons:

Mention any drawbacks, like pricing concerns or missing features

Carleton
Admin in US
Building Materials, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and Useful

4.0 2 months ago

Comments: Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price.

Pros:

Their estimates make it easy for our company to get quick and confirmed customer-approval on projects.

Cons:

It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting.

Joe
Director of Operations in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple online billing system

4.0 9 months ago

Pros:

This system has a simple front end UI. Sometimes that's what you need. We dont always need graphs and charts and tables. I can log in, see who owes me and who has paid. I can create invoices and not have to wait for graphics to load to show me someone owes us money. My other favorite feature is being able to convert estimates directly to an invoice and then sending that invoice out. 3 clicks and you go from estimate to getting paid.

Cons:

the on thing i dislike is the option to add an image to an invoice. We have multiple users creating invoices and estimates and the last image uploaded becomes the default image on all the following invoices and estimates unless you manually remove it.

Saitejaswi
Commercial manager in India
Accounting Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Freshbooks and its significant use

5.0 6 months ago

Comments: Overall , i can suggest for small and medium vendors and also to companies where turnover is less than 20 cr can use this accounting software for recording trasactions

Pros:

Freshbooks is really a good software where the accounting process is digitalized and easy reports making

Cons:

There are some technical glitches while operating on the software

Ahmed
Director in Morocco
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Invoicing Tool for Time Tracking

4.0 2 months ago

Comments: FreshBooks adequately meets my needs as a small business

Pros:

Easy invoicing and time tracking Integration with Teamwork project management for detailed time tracking PayPal integration for credit card payments

Cons:

Limited collaboration features with other contractors Increased per-client pricing for those with many one-off clients Difficult-to-use retainer payment feature

Md Sazedur
CEO in Bangladesh
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshbooks is a user-friendly for my small business.

5.0 4 months ago

Comments: Overall experience was good. It's an awesome products.

Pros:

It’s a cloud-based accounting software designed primarily for small businesses, freelancers, and entrepreneurs. FreshBooks focuses on simplifying tasks such as invoicing, expense tracking, time tracking, and financial reporting. The platform is user-friendly and offers integrations with other tools, making it easy to manage various aspects of a business from one place.

Cons:

FreshBooks also emphasizes automation, streamlining recurring tasks like invoice generation, payment reminders, and expense tracking. The mobile app allows users to work from anywhere, maintaining consistency with the desktop experience.

Tina
Graphic Designer in UK
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing with Accounting

5.0 4 months ago

Pros:

It is clean and well organized and it provides us with clear overview of our finances at a glance. Has great customer support.

Cons:

FreshBooks is simply the best, i have no dislike towards it.

olusegun
senior accountant in Nigeria
Accounting Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

FreshBooks: Simplifying Financial Management for Small Enterprises

5.0 last year

Comments: As a small business owner, I've had the pleasure of using FreshBooks for my accounting and invoicing needs, and I must say, it's been a game-changer. FreshBooks is more than just accounting software; it's a comprehensive financial management tool that simplifies the complexities of running a small business.

Pros:

FreshBooks offers a user-friendly interface, simplified invoicing with online payment support, effortless expense tracking, and time tracking. It provides comprehensive reporting, client management, and a mobile app for on-the-go access. Multi-currency support suits international businesses, and responsive customer support is available. Integration options with various tools enhance versatility.

Cons:

FreshBooks may have limitations for some users. Pricing could be relatively high, especially for those needing advanced features. It may lack advanced accounting features required by larger enterprises. Limited inventory management and no offline mode could be drawbacks. Customization options may be basic. For complex project management, dedicated software might be preferable. Payroll processing is not included, requiring an additional solution.

Al
Junior Accountant in India
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

FreshBooks, Best Accounting Experience with a Digital Approach with Conventional Feel

5.0 last year

Comments: FreshBooks has enabled us to digitize our accounting and reporting system with minimum effort, leading to a easier and more efficient accounting experience, shorter reporting cycles, low manpower requirement, negligible errors and a noticeable cost advantage compared to traditional hard book book keeping and accounting/invoicing.

Pros:

Integrating FreshBooks into our non digital accounting system was much easier than we expected.With its intuitive no-jargon UI and UX, the learning curve was minimal and it took no time to get used to.

Cons:

FreshBooks gets the job done better than expected in most cases. In itself, it doesn't have any significant flaws, but the after sales support and customer service can be improved.