Timely Reviews

Great CRM system for salons

Pros:

It’s easy to use and the clients really like it. Lots of functions are automated

Cons:

It’s missing some good features that could make it really great and much easier for the business and clients.

Great software for salon users

Comments: Great experience

Pros:

Everything is online. Can manage my business well from home and easy for team to use

Cons:

Very expensive and price has gone up significantly since I started using it in 2015

Untangled Hairstylists

Pros:

I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error

Cons:

The reports i need can be a bit hard to find

Beauty Owners review of Timely

Pros:

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Cons:

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Love timely - fantastic booking system

Comments: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Pros:

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Cons:

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Timely So True With Right Now Scheduling

Comments: I like Timely and appreciate efficacy of use

Pros:

Easy of use, friendly customer supports and education

Cons:

Need for more hands on training opportunities

Excellent system for busy hair and beauty salons

Comments: The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Pros:

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Cons:

we can find it tricky with refunds and credits on account.

Efficient and Reliable: A Timely Review

Pros:

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Cons:

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Have been working with Timely for over 6 years

Comments: They are great to deal with, overall would definitely recommend them as a salon software company.

Pros:

For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that.

Cons:

A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get.

Brilliant but… A few small changes

Comments: Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach

Pros:

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Cons:

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

Easy to use

Pros:

Easy to set up, easy for clients to use

Cons:

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

Timely Software reviewed by a Software Extremist

Comments: Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Pros:

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Cons:

Needs a strong set of reporting filters added to enable segmented marketing.

Review

Comments: Overall experience is good, it doesn’t seem to lag or not function semi often.

Pros:

The integration is easy, customer service is great

Cons:

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

Timely review

Pros:

Neatly done and can accommodate you in timely manner

Cons:

Sometimes loading problem or it is just the network error.

By far, the most easy, stress free system!

Pros:

Easy to use, helpful and support staff. Stress free system

Cons:

Some times when cashing up. It logs itself out at times when cashing up.

Timely review

Comments: Easy to use for clients & myself. Orderly & enjoy using it.

Pros:

Colour coding appointment. Having history on client & suggestions to book again

Cons:

Being able to stop clients moving small appointments to other days eg fringes trim

Keep track on time

Pros:

We can allocate time where necessary. helps businesses of all sizes allot and schedule tasks to team members.

Cons:

Too expensive. Not very user friendly.

Good app for Scheduling.

Comments: Timely is nearly perfect, it promotes ease of use.

Pros:

The time tracking feature is superb.It is very efficient in scheduling too

Cons:

It becomes limited when i want to use it on my mobile phone

Great for allowing clients to book in with you!

Pros:

Awesome tool for letting clients book in with you automated.

Cons:

Little costly but on the whole does a good job

I highly recommend Timely as a top-notch software for managing time and enhancing productivity.

Comments: Timely is an excellent software that helps individuals and teams improve productivity, save time, and streamline their workflow. Its ease of use, detailed analytics, and seamless integration with other productivity tools make it a must-have for any business looking to boost its productivity. I highly recommend Timely to any digital marketer looking for an effective time management solution.

Pros:

The software offers an intuitive interface that makes it easy for users to access all the features and functions. The platform allows seamless integration with other productivity.

Cons:

No cons from my side. I would like to add that Timely's analytics feature provides detailed insights into the time spent on tasks, projects, and clients. These insights enable users to make informed decisions and optimize their productivity.

Easy way to rezervations

Comments: Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support. Being easily accessible from mobile makes my job much easier. It makes the reservation process very practical for both me and my customers.

Pros:

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

Cons:

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

Great customer service, flexible plans to suit all our needs

Comments: Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros:

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons:

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Streamlined our business and saves time!

Comments: We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients. Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%). We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner! The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too!
No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one.
We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business. The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!)
I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful. Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent! PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner.

not there yet guys!

Comments: I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps

Pros:

easy to set up and use

Cons:

lacks functionality

Intuitive cloud based software that's easy to use and goes with your business.

Comments: I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know what booking software they were using because it was on an iPad.
Without any software training, a trial
period and my scissors in my hands it gave me the perfect edge (pun intended).

Pros:

Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

Cons:

The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.