--- description: Get information about Hiver price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.in/software/142975/hiver Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/142975/hiver?page=2) > Hiver is the agentic omnichannel customer service platform. 10,000+ teams trust Hiver to tackle complex support across channels. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hiver? Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: $55.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Adaptive Learning - Alerts/Escalation - Analytics - Assignment Management - Automated Routing - Business Process Automation - Change Management Software - Chat/Messaging - Chatbot software - Collaboration Tools - Commenting/Notes - Communication Management - Customer History - Customer Portal - Customer Support Software - Customizable Templates - Document Management Software - Email Management Software - Employee Directory - Feedback Management - Full Text Search - IT Asset Management Software - Inbox Management - Incident Management Software - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Survey/Poll Management - Surveys & Feedback - Task Management Software - Template Management - Ticket Management - Transcripts/Chat History - Workflow Automation - Workflow Configuration - Workflow Management Software ... and 15 more features ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Email Management Software](https://www.capterra.in/directory/30553/email-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Collaboration Software](https://www.capterra.in/directory/15/collaboration/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (1003 reviews) 2. [Google Workspace](https://www.capterra.in/software/168389/google-workspace) — 4.7/5 (17695 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews) 4. [Front](https://www.capterra.in/software/132901/front) — 4.5/5 (289 reviews) 5. [Missive](https://www.capterra.in/software/152884/missive) — 4.9/5 (184 reviews) ## Reviews ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *17 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Cons**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- ### "Time Saver, Safe and Realiable" — 5.0/5 > **Ronak** | *12 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. > > **Cons**: Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management > > I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Cons**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 August 2025* | Museums & Institutions | Recommendation rating: 1.0/10 > > **Pros**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Cons**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "The best tool to collaborate across teams of any size" — 5.0/5 > **Tom** | *13 June 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment > > **Cons**: The price\! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. > > We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data