--- description: Get information about Hiver price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.in/software/142975/hiver Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/142975/hiver?page=2) > Hiver is the agentic customer service platform. 10,000+ teams trust Hiver to tackle complex customer issues across channels. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hiver? Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: $55.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - Access Controls/Permissions - Alerts/Escalation - Assignment Management - Automated Routing - Change Management Software - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Customer History - Customer Portal - Customizable Templates - Dashboard Software - Document Management Software - Email Management Software - Feedback Management - Full Text Search - Inbox Management - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Natural Language Processing - Problem Management - Queue Management - Real-Time Chat - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management Software ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Collaboration Software](https://www.capterra.in/directory/15/collaboration/software) - [Team Communication Software](https://www.capterra.in/directory/31033/team-communication/software) - [IT Ticketing Systems Software](https://www.capterra.in/directory/32623/it-ticketing-systems-software/software) - [Internal Communications Software](https://www.capterra.in/directory/31014/internal-communications/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Google Workspace](https://www.capterra.in/software/168389/google-workspace) — 4.7/5 (87165 reviews) 3. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (1009 reviews) 4. [Front](https://www.capterra.in/software/132901/front) — 4.5/5 (293 reviews) 5. [Missive](https://www.capterra.in/software/152884/missive) — 4.9/5 (184 reviews) ## Reviews ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *17 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Cons**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- ### "Time Saver, Safe and Realiable" — 5.0/5 > **Ronak** | *12 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. > > **Cons**: Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management > > I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Cons**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 August 2025* | Museums & Institutions | Recommendation rating: 1.0/10 > > **Pros**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Cons**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "An Essential Tool for Team Email Management" — 5.0/5 > **Jackee** | *11 September 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail\! > > **Cons**: Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. > > My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data