--- description: Get information about Invoca price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Invoca Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Invoca](/software/142981/invoca) # Invoca Canonical: https://www.capterra.in/software/142981/invoca Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/142981/invoca?page=2) > Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more. > > Verdict: Rated **4.5/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Invoca? Marketing, contact center, and CX teams at brands and agencies that rely on phone calls to convert new sales and customer appointments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 20 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Invoca - **Location**: Santa Barbara, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Invoca pricing is on an annual subscription plus usage basis. Free trials are available. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Caller ID - Conversion Tracking - IVR - Keyword Tracking ## Integrations (13 total) - Adobe Campaign - CAKE - Five9 - Google Analytics 360 - HubSpot Marketing Hub - Kenshoo Infinity Suite - Marin Software - Marketo Engage - Rocket Fuel - Salesforce Marketing Cloud - TUNE - Tealium Customer Data Hub - Webtrends ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software) - [Conversation Intelligence](https://www.capterra.in/directory/34395/conversation-intelligence/software) - [Sales Forecasting Software](https://www.capterra.in/directory/30930/sales-forecasting/software) ## Alternatives 1. [800.com](https://www.capterra.in/software/208208/800-com) — 4.7/5 (313 reviews) 2. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [CTM](https://www.capterra.in/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 4. [Car Wars](https://www.capterra.in/software/1035643/car-wars) — 4.9/5 (29 reviews) 5. [smrtPhone](https://www.capterra.in/software/1032805/smrtphone) — 4.7/5 (67 reviews) ## Reviews ### "Great company" — 3.0/5 > **Shaun** | *14 October 2024* | Banking | Recommendation rating: 5.0/10 > > **Pros**: People and staff are great and very helpful > > **Cons**: User friendliness, lots of bells and whistles but hard to do some simple things > > Great Team Great product but was too many bells and whistles for what we needed ----- ### "POOR CUSTOMER SERVICE" — 1.0/5 > **Gabby** | *3 April 2024* | Facilities Services | Recommendation rating: 0.0/10 > > **Pros**: I do not like a single thing about the company\!\! POOR CUSTOMER SERVICE\!\! > > I do not like a single thing about the company\!\! POOR CUSTOMER SERVICE\!\! I have been working on a task since \[sensitive content hidden\]. Every few days I will get a run around response from someone on the community support forum. Nobody answers the phone on the support number. No specific email address to email someone directly. Do not waste your time or money on this useless company\!\! ----- ### "Invoca Review" — 5.0/5 > **Sparsh** | *19 July 2021* | Food Production | Recommendation rating: 8.0/10 > > **Pros**: It is truly simple to explore through the menus \& filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software. > > **Cons**: CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category. > > A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool. ----- ### "The best experience in telephone connectivity" — 5.0/5 > **Verified Reviewer** | *18 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service. > > **Cons**: Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call. > > With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device. ----- ### "Great way to audit calls and improve in various areas of the company" — 5.0/5 > **Verified Reviewer** | *14 March 2018* > > **Pros**: I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes. > > **Cons**: One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/142981/invoca?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/142981/invoca) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data