--- description: Get information about Whatfix price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Whatfix Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Digital Adoption Platform](/directory/31638/digital-adoption-platform/software) > [Whatfix](/software/143008/whatfix) # Whatfix Canonical: https://www.capterra.in/software/143008/whatfix Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/143008/whatfix?page=2) > Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Whatfix? Large and Medium Enterprises looking to drive digital transformation and change management. Enterprises can onboard thousands of users easily by reducing training time, support queries and cost. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Whatfix - **Location**: San Jose, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Thai, Traditional Chinese, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan and 31 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asynchronous Learning - Audience Targeting - Built-in Course Authoring - CRM Software - Change Planning - Cohort Analysis - Collaboration Tools - Communication Management - Content Creation - Content Library - Content Publishing Options - Contextual Guidance - Customer Segmentation - Customizable Templates - Data Import/Export - Data Visualization Software - Document Management Software - Electronic Forms - Employee Handbook - Engagement Tracking - Feedback Management - Knowledge Base Management - Knowledge Management Software - Learning Paths/Tracks - Mobile Learning Software - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Performance Metrics - Reporting & Statistics - Reporting/Analytics - SCORM Compliance - Self Service Portal - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Synchronous Learning - Task Management Software - Tests/Assessments - Third-Party Integrations - User Onboarding - Visual Analytics - Workflow Management Software ... and 12 more features ## Integrations (24 total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Digital Adoption Platform](https://www.capterra.in/directory/31638/digital-adoption-platform/software) ## Related Categories - [Change Management Software](https://www.capterra.in/directory/30958/change-management/software) - [Content Management Software (CMS)](https://www.capterra.in/directory/10007/content-management/software) - [Digital Adoption Platform](https://www.capterra.in/directory/31638/digital-adoption-platform/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Training Software](https://www.capterra.in/directory/10008/training/software) ## Alternatives 1. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Absorb LMS](https://www.capterra.in/software/61763/absorb-lms) — 4.5/5 (329 reviews) 3. [360Learning](https://www.capterra.in/software/211429/360learning) — 4.7/5 (484 reviews) 4. [Trainual](https://www.capterra.in/software/175749/trainual) — 4.8/5 (504 reviews) 5. [TalentLMS](https://www.capterra.in/software/132935/talentlms) — 4.7/5 (594 reviews) ## Reviews ### "Empowering Training Initiatives with Flexible Deployment from WhatFix" — 5.0/5 > **Adam** | *6 December 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is. From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform. > > **Cons**: I honestly can't think of anything bad to say about WhatFix\! > > WhatFix has been an excellent partner in supporting our initiatives. Their tools and services have not only met our needs but have also enhanced the experience for our customers. The positive feedback we’ve received shows how effective and user-friendly their solutions are\! ----- ### "Reduced our support costs by 40%" — 5.0/5 > **Mohit** | *9 September 2015* | Information Technology & Services > > **Pros**: - Easy to use, quickly create guides in various languages - Easily convert guides to PDF, videos in few clicks - Very easy to integrate > > **Cons**: - Not exactly a con, but i would like it to be available for mobile also. > > We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs. ----- ### "Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support" — 5.0/5 > **Mitchell** | *18 December 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix- \* Very easy to use - building new flows, alerts, popups... very user friendly \* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision) \* The content created using whatfix saves hours of communication explaining our software \* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to \* Content is automatically updated across all formats when changes are made \* Whatfix is regularly creating new features for use and provides guidance on how to implement \* Setup is quick and easy \* The built in messaging system for support makes it easy to contact your success manager \* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing\! We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software. ----- ### "An extra layer of our software" — 4.0/5 > **Rory** | *29 September 2020* | Printing | Recommendation rating: 7.0/10 > > **Pros**: WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved. > > **Cons**: The organization of content can be a bit frustrating but once you get the hang of it, it makes sense. > > We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program. ----- ### "Whatfix is Great\!" — 5.0/5 > **James** | *24 February 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep\! > > **Cons**: While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along. > > We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/143008/whatfix?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/143008/whatfix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data