--- description: Get information about Teamwork Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Teamwork Desk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Teamwork Desk](/software/143754/teamwork-desk) # Teamwork Desk Canonical: https://www.capterra.in/software/143754/teamwork-desk Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/143754/teamwork-desk?page=2) > Teamwork.com creates business management applications for teams \& industries so you can be more efficient, organized \& happy. > > Verdict: Rated **4.4/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Teamwork Desk? A ticketing system designed to easily manage customer queries, saving you time and money. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 143 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Teamwork.com - **Location**: Blackpool, Ireland - **Founded**: 2007 ## Commercial Context - **Starting Price**: $10.50 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $8.50 / user / month, billed annually. $10.50, billed monthly. Pro: $15 per / user / month, billed annually. $18.75, billed monthly. Premium: $29.50 / user / month, billed annually. $36.75, billed monthly. Enterprise: Contact Us. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Mexico, Netherlands, New Zealand, United Kingdom, United States ## Features - Alerts/Escalation - Prioritization - Reporting/Analytics - Self Service Portal - Workflow Management Software ## Integrations (2 total) - Teamwork.com - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Alternatives 1. 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[LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "The all in one inbox management tool" — 5.0/5 > **Tyler** | *21 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Customization and development internally for great operational processes. > > **Cons**: Setup can be complex based on your needs. > > Used Teamwork Desk for a few years as inbox management for multiple email addresses. ----- ### "Not the most user-friendly helpdesk option around" — 1.0/5 > **Verified Reviewer** | *15 May 2019* | Design | Recommendation rating: 1.0/10 > > **Pros**: The only pro to this software is that users can reply as though to an email. > > **Cons**: Pretty much everything else. It's not intuitive if you're older than a millennial, it doesn't allow us to define which users work for which company so we can't sort anything, it's messy, confusing, and hard to have a clean workflow with. ----- ### "Excellent tool with a great dashboard." — 4.0/5 > **Angel** | *10 January 2018* | Recommendation rating: 8.0/10 > > **Pros**: Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters. > > **Cons**: The reporting cannot be printed. Lack of updates or add new features. Contract management is not supported unless you add Teamwork Project and add the contract as a project. ----- ### "Teamwork" — 4.0/5 > **David** | *20 October 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM > > **Cons**: There is no concept of shared ticket, companies or shared owners. > > Esy to use ----- ### "Why Rhino Users Teamwork Desk" — 5.0/5 > **Ramin** | *28 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet). > > **Cons**: Missing features would be such things as: \* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. \* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. \*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. \* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-). > > We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day\! ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/143754/teamwork-desk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/143754/teamwork-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data