--- description: Get information about Tidio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.in/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bangla, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Luxembourgish, Malay, Mongolian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Audience Targeting - Automated Responses - Autonomous Task Execution - Business Process Automation - CRM Integration - CRM Software - Call Center Management - Chat/Messaging - Chatbot software - Communication Management - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Data Import/Export - Data Security - Data Visualization Software - Engagement Tracking - Feedback Management - Inbox Management - Intent Recognition - Knowledge Base Management - Language Detection - Lead Distribution - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Personalization Software - Pre-Configured Bot - Predictive Analytics Software - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Reporting/Analytics - Sentiment Analysis - Speech Recognition Software - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Transcripts/Chat History - Transfers/Routing ... and 38 more features ## Integrations (44 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo Marketing Platform - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jimdo ... and 29 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24211 reviews) 3. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4093 reviews) ## Reviews ### "Easy to use Chat Bot for website" — 5.0/5 > **aniket** | *17 September 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. > > **Cons**: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. > > I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. ----- ### "Best AI Chat Bot" — 5.0/5 > **Abhishek** | *13 June 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. > > **Cons**: Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. > > I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. ----- ### "Secure and Trustworthy Communication Tool" — 5.0/5 > **areena** | *13 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable. > > **Cons**: The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand. > > Once you get used to tidio, Then tidio becomes a trustworthy partner for customer engagement. The peace of the mind it provides in security is worth the efforts we put in it. ----- ### "All in one Chatbot loaded with good features" — 5.0/5 > **Yogita** | *25 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. > > **Cons**: Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. > > I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. ----- ### "Great Chatbot for the Recruitment Industry" — 5.0/5 > **Tanya** | *27 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. > > **Cons**: I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. > > We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data