--- description: Get information about Tidio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.in/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Automated Responses - Automated Routing - CRM Software - CSAT Survey Structure - Chat/Messaging - Chatbot software - Complaint Monitoring - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Customizable Forms - Customizable Templates - Data Import/Export - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Language Detection - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Pre-Configured Bot - Prioritization - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Sales Activity Management - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Automation - Template Management - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24089 reviews) 3. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1721 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1777 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Perfect live chat support tool for solo founders" — 4.0/5 > **Anonymous User** | *17 June 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. > > **Cons**: It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. > > I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. ----- ### "Easy to use Chat Bot for website" — 5.0/5 > **aniket** | *17 September 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. > > **Cons**: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. > > I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. ----- ### "Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent" — 5.0/5 > **Aniket** | *24 May 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget. > > **Cons**: When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have > > Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots. ----- ### "Best Chatbot for Seamless Multi-Channel Communication" — 5.0/5 > **Pallavi** | *5 October 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I have integrated the chatbot into my application and social media channels. It supports multi-channel messaging, enabling my team to respond to customers quickly and efficiently through a unified inbox. > > **Cons**: I faced a challenge integrating the chatbot on my Linux device for the first time; it was tough, but I managed it successfully. > > Our experience with Tidio has been positive, as my team has been using it for the past two years. We have successfully integrated it into our application and social media channels. ----- ### "All in one Chatbot loaded with good features" — 5.0/5 > **Yogita** | *25 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. > > **Cons**: Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. > > I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data