--- description: Get information about Aircall price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.in/software/144486/aircall Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/144486/aircall?page=2) > Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations. > > Verdict: Rated **4.2/5** by 458 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Aircall? Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 458 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $40.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - Access Controls/Permissions - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management Software - Dashboard Software - Donor Management - File Transfer - Fundraising Management - IVR - Interaction Tracking - List Management - Live Chat Software - Mobile Access - PBX - Phone Key Input - Power Dialer - Predictive Dialer Software - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Softphone Software - Task Management Software - Text to Speech - Third-Party Integrations - Video Conferencing Software - VoIP Software - Voice Customization - Voice Mail ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [VoIP Software](https://www.capterra.in/directory/30940/voip/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Excellent cloud-based phone solution" — 5.0/5 > **Allison** | *13 March 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. > > **Cons**: I have no negative aspects to comment on about this platform. > > Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. ----- ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Cons**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "Comprehensive solution for phone support" — 5.0/5 > **Christoph** | *20 February 2026* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support > > **Cons**: Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required > > Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). ----- ### "Nice marketing, but still lacking" — 2.0/5 > **Hillel** | *15 September 2025* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: There are definitely some neat features that aircall offers that help us streamline our business workflows > > **Cons**: Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side. ----- ### "Could be good but failed to be 100% up & running." — 3.0/5 > **Eric** | *15 December 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. > > **Cons**: It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. > > Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data