UpKeep Reviews

Upkeep can change your whole maintenance program

Comments: It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros:

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons:

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Its a Keeper as long as you are keeping UP on it.

Comments: Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Pros:

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Cons:

I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

A very strong start, but a long way to go yet.

Comments: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Comprehensive Solution for Maintenance Management

Comments: Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure.

Pros:

UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized.

Cons:

While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions.

Very User Friendly

Comments: UpKeep is helping us to formally document what maintenance we have been doing all along. it also allows everyone to see what is happening and when, which assists in scheduling. Proper documentation of maintenance is becoming a necessity to maintain our current customers and attract new business. In setting up our system, it also provided an opportunity to exam our current practices and make some improvements.

Pros:

We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)

Cons:

To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief.

Intuitive software that is easy to setup and use daily

Comments: Wonderful and knowledgeable sales team

Pros:

• Work request portal and app design- easy to use and very precise • All staff can input requests and can easily check progress by viewing work order • Front desk can make appointments and have real time info when inquiries are made • Technicians see work request creation in real time. • Increased productivity • Work orders priorities flagged to ensure quick response times • Central hub to manage all info to improve organization • Ability to generate work requests via app • Inventory tracking and resident billing • Asset management • Reports

Cons:

• No notification that invoices need to be processed

Upkeep is a great solution!

Comments: Our Maintenance team has a increased productivity workflow as a result of Upkeep

Pros:

Ease of use, end users have no issues 99% of the time.

Cons:

Maybe add comments section for assignee to comment on work order once completed

UpKeep simplifies facility management!

Comments: Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Pros:

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Cons:

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

Skylawn Memorial Park Word Orders

Comments: My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.

Pros:

I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.

Cons:

There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.

Customer fulfillment with SPOC App

Comments: As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries.

Pros:

Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required.

Cons:

Of course everybody want best service with least price...

Great for our medium sized business!

Comments: Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

Pros:

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Cons:

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Software that works for you.

Comments: Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.

Pros:

We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.

Cons:

The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.

UpKeep for a Multiple Facility Manufacturer

Comments: This the first full CMMS our organization has ever used.
UpKeep was chosen after trying a number of CMMS systems against some basic goals.
UpKeep is competent, easy to implement, easy to use and has the best Customer Service team

Pros:

The customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition.

Cons:

The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best!

Upkeep, the easy CMMS!

Comments: Overall it has been a positive experience and everyone has been very helpful.

Pros:

Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app.

Cons:

While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software.

Great For our Small Team

Comments: Communication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing.

Pros:

This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up.

Cons:

There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful.

UpKeep Review for Condo Association Application

Comments: My work experience primarily dealt with using large, enterprise-type systems. I was surprised to find that UpKeep provided features as standard that large systems charged thousands of dollars for. For example, in our association, we can now bring the community of owners into the maintenance effort with work requests accessed from a cell phone or email. This has greatly improved our maintenance effort when it comes to maintenance needs that our typically found by owners. This has greatly improved that morale and attitude the owner population. Also, board members can now keep track of what work is being done and what vendors are following our standards. We have been using UpKeep for about 8 months and quite happy with the results so far. We hope to do even better in the coming year.

Pros:

The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there.

Cons:

Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that.

Works great for what we need!

Pros:

Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators.

Cons:

Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though.

Upkeep's ease of use

Comments: it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

Pros:

I like that the system can be updated when a service has been provided, when the service crew remembers to update the system. Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing. upkeep allows photos and written info for the services completed that day.

Cons:

The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day. Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day. Upkeep only allows a few photos to be entered in to the system. Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....

Perfection

Pros:

For my line of business this is simple effective and efficient. The support is second to none. We could not do without UpKeep.

Cons:

Nothing. There was nothing we don't like about it.

Best Maintenance Software Out There!

Comments: Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more.

Pros:

Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price!

Cons:

Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features.

Very helpful

Pros:

It makes keeping up with work orders much more efficient, the tech can enter what he is doing as he does it. It is also a great help with costs and inventory. Plus, the record keeping part of all the maintenance that has been done on a vehicle, the parts used and the cost are very helpful. Being able to scan barcodes of inventory makes it easier to keep up when deliveries of parts arrive. Great tool!

Cons:

It does require a little bit of a learning curve to find things on the computer app versus the ipad app.

It does what it promises

Pros:

there are a number of sorting categories that can be hidden or viewed according to your preference, this makes it really easy to use and to find old items that usually disappear in all the clutter you create.

Cons:

The interface varies drastically if you switch from ios to android or vise versa, considering they are both "lite" versions of the computer one. Hopefully this will be fixed in the near future.

Great CMMS, particularly for smaller non-profits

Comments: The software itself is great, user friendly, and feature rich. I love the printable QR codes for asset management and inventory tracking purposes. I understand the need to monetize and the reasons for the business plan pricing, however I feel like they're potentially pushing away future larger accounts by not giving an option for smaller organizations to use the full feature set of the business plus plan. When I signed up the premium option didn't require 5 users. This shift has me evaluating other options again.

Pros:

Modern, mobile, feature rich, easy to use, non-profit discount, support, documentation, new features, request portal, scalable. After purchasing our first property we needed a CMMS that would grow with our organization. Upkeep is a modern mobile CMMS that provides deep functionality and scalability.

Cons:

The business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I'm the only user, it doesn't make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I'm evaluating other options already.

It is as essential as a telephone or email

Comments: The software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too. Even with a significant time difference the Upkeep team manage to keep me informed on updates and react quickly to issues, allowing me to focus on my job.

Pros:

It has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity.

Cons:

There are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome.

Customizable + Versatile but needs work on Reporting + Toggling

Comments: This tools allows folks from various departments to gain insight on maintenance tasks for our 500+ locations - whether they're responsible to complete it or simply a stakeholder looking for status updates. It's changed the way we prioritize and view outstanding work, and makes it easier to schedule it out based on resources.

Pros:

Easy to use on-the-go for mobile app; very detailed on assets and locations; love that I can add multiple people to be assigned on a task; love the way tasks filter; love that I can share a link for external users to submit a work order without them needing an account;

Cons:

Reporting isn't very clean or easy to drill-down; can't toggle between workspaces very easily; can't list a single asset but select it for various locations (instead have to put a new asset on each location) ; wish the permission settings were a little more varied instead of opposite extremes of the spectrum; image upload tool isn't great (it takes a long time and you can't drag/drop or select multiple); wish I could add more than 5 images to a work order; inventory tracking is a bit clunky; wish it was integrated with Zendesk; wish there was a resource planning / calendar schedule function in the app