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monday.com Reviews

4.6 (4,492) Write a Review!

About monday.com

monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.

Learn more about monday.com

Pros:

I do like how its helps with organization and timelines...alot have to do list but this one integrates deadlines into the display in a way you can visually see it right away.

Cons:

The layout is confusing and hard to follow the chain of events in each task.

monday.com ratings

Average score

Ease of Use
4.5
Customer Service Software
4.5
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.4/10

monday.com has an overall rating of 4.6 out 5 stars based on 4,492 user reviews on Capterra.

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Mike
Mike
Sr Manager People Operations in US
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Making Repetitive and Manual Tasks More Efficient

5.0 last month New

Comments: We had a lot of manual (repetitive) tasks that we had to manually track/update. With Monday we were able to eliminate a lot of those and allow us to onboard more people with less staff.

Pros:

I really like how we can build automated emails/actions based on a variety of things (either when a date arrives, something else gets done or somethin gets updated). It really helps to still get the emails out that we want to, when we want to, without having to wait until that day and copy and past templates into Outlook. It also gives us visuals on where things stand and what the team is working on

Cons:

There ALOT of options and things to choose from with the integration/automation lists. Sometimes it is hard to find exactly what you want or have it do what you want without some research. But, once you get used to looking at it differently it makes it a little easier.

Kelly
Kelly
Design Engineering Manager in US
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Monday.com streamlines task management

4.0 last month New

Comments: The high degree of personalization available on Monday.com is its most notable quality. Users are not limited by the platform's predefined structure but rather can mold it to their own needs by constructing dashboards, columns, and workflows.

Pros:

Monday.com allow me to maintain order in my workplace. I appreciate being able to create individual boards for each member of the team, complete with tasks and subtasks. It's simple to establish due dates and a system for conducting reviews. It's also great that we can use automations to notify the sales staff when a task is finished. It's convenient that I can customize my labels with names and colors.

Cons:

In an ideal world, I'd be able to view all notes associated with a job without having to open it. It would be nice to have, but it wouldn't change the game.

Pooja
Content Marketing Manager in Canada
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Project Management Made Simple (But Customer Service is Not Helpful)

3.0 last month New

Comments: Overall, managing projects and collaborating with my team is easier with Monday.

Pros:

It's incredibly easy to use. A first-time user can easily start planning projects and tracking progress from day one.

Cons:

I emailed our rep at Monday.com and he didn't even have the courtesy to respond. As a paying customer, I shouldn't have to chase their team when I need help accomplishing tasks on their platform. simply put, once you sign up for Monday.com, expect to figure things out on your own.

monday.com Response

4 weeks ago

Thanks so much for taking the time to review. We sincerely apologize that you did not receive a reply from our end, and we'll be sure to forward this along to the appropriate teams. We appreciate you bringing this to our attention.

yasin
yasin
Production Project Engineer in Türkiye
Verified LinkedIn User
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Monday works wonders for project management in manufacturing

5.0 3 months ago

Comments: I'm very happy with the boost Monday's given us in managing our projects. We first bought it to set up shared boards for our projects, but very quickly expanded our use into shared documents, forms, notes, and more. I definitely recommend it if you need one source of truth for project management.

Pros:

I like the sandbox environment it creates to boost collaboration. We have shared boards to monitor everyone's tasks, shared documents, forms, etc. When you need a new type of document or collaborative environment, chances are, Monday will already have it.

Cons:

It's hard to start using it confidently in the beginning. I was a bit overwhelmed in the beginning by all the different modules available. It might be a bit frustrating to onboard to it if you can't spare a lot of time to learn it in the beginning

Kimberly
office manager in US
Civil Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Managing Projects for business

5.0 last month New

Comments: Easy to set up and use. User friendly, ability to create multiple boards and invite guests as need basis

Pros:

Ability to create different boards and tag multiple users

Cons:

So many features, we are probably not using them all to its full capacity. Would like an easy way to get staff to use it more

Rukmini
General Manager in Türkiye
Construction software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Monday is the backbone of our project management efforts

5.0 last month New

Comments: I'm very happy and impressed with the value Monday has produced for me and my company. We mainly use it to manage our projects but since we first bought it, we've been expanding its use to different areas like managing forms and documents. It's definitely one of the tools that have produced the most value for us and our operations

Pros:

The best thing about Monday is by far the sheer extent of the product. Thanks to that, we've been able to use a single tool to manage our projects, tasks, forms, workflows, docs, and more. Some of the modules are far from perfect, but we've definitely benefitted from being able to manage all those things without using 6-7 different softwares

Cons:

We run into bugs here and there, which doesn't affect our work that much but it would still be nice to be able to use the product more smoothly

Barbara
Barbara
Marketing Specialist in US
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Monday is a practical tool for our projects and tasks

4.0 last month New

Comments: Assignment of duties to team members. Accountability. Monitoring the state of a project and its development. Using Monday to keep track of these details is a great way to boost coordination, organization, and output.

Pros:

Line-by-line lists are helpful for tackling certain tasks. Use a calendar for some, a kanban board for others. Monday can accommodate your group's demands for planning and collaborating in any project, in any format.

Cons:

Excellent resource. When comparing simply kanban boards, Trello has more helpful automations and more aesthetically pleasing card functionalities. Its kanban capabilities are adequate even if that methodology isn't your main focus.

Cristyn
Cristyn
Recruiter in US
Verified LinkedIn User
Biotechnology, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Monday helps me perfectly manage my daily tasks with my team

4.0 2 months ago New

Comments: The nicest aspect is that it's simple to set up separate boards for each division on Monday. I need this on a daily basis, and it needs to be user-friendly enough for novices like me to keep up with my to-do list and prioritize my tasks.

Pros:

The ability to monitor the progress of our Legal department and keep everyone on the same page is invaluable. Since we have an in-house administrator that handles all interactions with Monday.com, I can't speak to their customer service.

Cons:

Each board must use the same settings. It would be great if you could customize the design for various user demographics. The staff has informed me that I do not have the permission to delete these.

Stella
Stella
Freelancer in Greece
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

A great tool for remote teams to manage their projects

5.0 4 weeks ago New

Comments: I have used two other project management tools in the past but this one is the best in terms of task management and visualization of project workflow.

Pros:

I liked the colorful options, time tracking, task management and automation.

Cons:

While I was using Monday.com they updated the platform twice, adding a couple of features I wanted to see, so at the moment there is nothing negative I can think of.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing for cross-functional teams but needs to improve pricing model

5.0 2 weeks ago New

Pros:

I love the way I can organize the tasks, details, add columns, and assign the tasks to teams

Cons:

Pricing. If I add 16 people, I need to pay for 20 seats. I cannot go from 15 to 16 members. IT doesn't make sense

Yashovardhan
Researcher in India
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helpful Platform for Business Management

5.0 last year

Comments: So far, my experience with monday.com has been positive. It is a very user-friendly platform that has made managing projects much easier for me. I love being able to see all of our tasks in one place and the fact that I can easily communicate with team members via the chat function. The only negative point I would make is that the platform can be a bit pricey for larger teams.

Pros:

I liked the flexibility of monday.com and the ease of use. I also liked the ability to customize the interface to my needs. The ability to customize the workspace to fit my team's needs was really helpful. Being able to drag and drop items around to create a visual representation of our work helped us keep track of everything we needed to do.

Cons:

I wasn't a fan of the design and found it to be very cluttered and confusing. Also, the pricing is a bit high compared to other options.

Jake
Owner in US
Design, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easy and addicting!

5.0 4 years ago

Comments: Monday.com makes productivity addicting! Our small team likes seeing our progress and watching as tasks/"pulses" turn green and complete. It's very flexible and customizable. If you can figure out google sheets, you can figure out Monday. Their support team is also pretty good at answering emails quickly and they are very friendly.

Pros:

- Monday.com is truly flexible and as easy to customize as a google sheet, but with way more power through smart columns, formulas, automations and integrations - The color coded status column(s) make it easy to see how things are going at a glance and it's addicting to work as a team towards "all greens"! It's like the professional version of "closing the ring" on apple watch or reaching step goals on fitbit. - The mobile app is almost as powerful as the web version, though I do wish they would bring "info boxes" on pulses to mobile since right now you can't see or edit those :(

Cons:

- Monday.com is a bit expensive if you're a small team. I wish they had per user licenses for small teams instead of bundles. - The My Week feature is nice to show you all of the tasks from all projects that you have due coming up, but I wish Monday.com let you create a "timeline of timelines" similar to Asana portfolios that let you see how all of your projects are progressing and how much (planned) time is left on them before final deadline etc.

mark
CTO in US
Research, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Very disappointed.

3.0 last year

Comments: The tutorials were worthless. They went too fast and left out steps. I wasted hours trying to come up to speed. They had music and were very pretty. The ones I saw were by someone well versed in using the code and missed steps. After time being frustrated with the chat and then telephone support; they couldn't even make an appointment with someone to just help me get started and import my old CRM. I've worked with other programs and they have a link where you can make an appointment to get support. She wanted me to wait an undetermined length of time while she found an 'expert' to help. Two of their support people didn't know how to help me started. The first one suggested a video that wasn't helpful and missed steps in the process. Really? The tutorials should have been done with an expert watching new users to even show where the problems and startup issues appear. I had the feeling they wrote this software and made the tutorials for themselves not the new users.

Pros:

This program may have a huge number of capabilities.

Cons:

The tutorials were worthless. They went too fast and left out steps. I wasted hours trying to come up to speed. They had music and were very pretty. The ones I saw were by someone well versed in using the code and missed steps. After time being frustrated with the chat and then telephone support; they couldn't even make an appointment with someone to just help me get started and import my old CRM. Two of their support people didn't know how to help me started. Really? The tutorials should have been done with an expert watching new users to even show where the problems and startup issues appear. They really wrote this software for themselves not the new users. It was recommended by a consultant who didn't realize the difficulty learning the code.

monday.com Response

last year

Hi Markthanks so much for taking the time to leave a review and for all of your feedback. We'll be sure to forward this along to all relevant teams, as we are always looking to improve.

Shayla
Shayla
Human Resources Specialist in US
Verified LinkedIn User
Internet, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Multiple boards can be created by various groups

4.0 2 years ago

Comments: Work orders that have been completed and those that are still in progress can be saved in the system. Council members are able to read updates without having to get regular email updates. Keeping tabs on my immediate team's daily workload and expected workload. Anyone who is suffering and needs more support or time, or who is short on work, may be easily identified.

Pros:

It's the most user-friendly tracking tool available. Especially when teams are spread out across the globe, updates are almost always instantaneous. works on both Chrome and iOS. The views are simple to grasp and adjust to your own method of working. It's a breeze to get up and running, and it only takes a few minutes to learn and collaborate with your team.

Cons:

The timeline feature, one of the nicest features, is not available in the free edition. Some of the integrations are a tad constrained. If you don't handle your email notifications, you'll be flooded.

Dora
CMO in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy Project Management

4.0 2 years ago

Comments: Monday.com keeps my team organized. It took minimal time to set up and keeps us on track. Two thumbs up!

Pros:

My team loves Monday.com as it keeps us on the same page with projects and tasks, and helps us present our overall marketing calendar. We use it on a daily basis and it helps me keep my team of 8 organized and efficient.

Cons:

I wish the different boards were integrated a little easier so I could have one board for sales, one for marketing, and then one for my overall calendar I could share with my management team. I'd like to be able to see things from a high level and then be able to drill down but unfortunately, that is not offered.

Sam
Global Manager in UK
Nonprofit Organization Management, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A must have for non-profits

5.0 9 months ago

Comments: My experience is excellent, the ability to assign tasks, track and monitor peoples work and see where bottle necks or delays are occurring is one of the best features I have found so far.

Pros:

This software is indispensable in this new world of remote and hybrid working. Monday.com has fully replaced our grant management system we have before and the functionalities make it much more user friendly, able to coordinate tasks and proposals so much more effectively. We have also set it up so it tracks the progress and deadlines of our grant-reporting requirements as well which was an area of particular weakness for my organisation before we switched over to this new platform.

Cons:

It took quite a number of weeks for our non-profit status to be approved so I could get the wider team added to the platform- however the fact that it is completely free means I can not moan too much!

Kim
Kim
Executive Director in US
Verified LinkedIn User
Outsourcing/Offshoring, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

I love Monday.com!

5.0 3 years ago

Comments: Where do I start? This software is very affordable, and really helps with small business management. I work in transportation and customs brokerage, and since we implemented Monday.com as our customer facing communication device, we have seen a huge reduction in confusion, less emails being lost, and more customer satisfaction.

Pros:

Easy to use, easy to manage, easy to implement. Monday.com portal software has improved our communications with our customers, and is extremely intuitive. Support is there if you need it, and they are consistently improving the features. I highly recommend!

Cons:

The only improvement I would suggest is that each time a member is mentioned, the task goes back to the inbox for review. For example, I use the inbox as a to-do list, but what I think is done may have more requirements. It would be nice if the follow ups showed back up on my inbox. It would also be nice to have a payment feature, but I think that may be a third party app we can include. I need to look into it.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Can't Live Without It

5.0 4 years ago

Comments: Awesome! Just overall awesome.

Pros:

I honestly couldn't run my business without this at this point. Monday.com has become a vital piece of software for my business and managing my team. I work with a LOT of contractors and clients and I can base everything in Monday.com. I also love how I can customize it to fit whatever project I am working on in a great way.

Cons:

1. The mobile app is hard to use in my opinion and takes a little while to navigate. 2. I do find some things I want to customize and do I can't because its not a feature offered by monday.com. Mainly to do with formulas or something like that. The formula options are pretty limiting but thats not a big deal to me.

Lauren
Programs Manager in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good Tracking System

4.0 last year

Comments: At first it was a great tool to play around with to figure out the best way to track our event and who was working on what portion. The quick look at the colors to see the progress was great. There was a place to put notes and mention people in posts to let them know there are tasks waiting for them. However, the customization was not the best. If you added one column to a section, it added it in for all sections. I did not have the time to take a deep dive but maybe if we got a higher package we would have more functions to organize. It was encouraging/discouraging to see the progress of the event and held people to be accountable for their portion. However, having to update this daily as we got closer to our event got too laborious to do. In concept, it's a good tool, but was not the right fit for my company and I.

Pros:

That I was able to see what my co-workers were working on and their progress with the task. They used easy-to-view color-coded options.

Cons:

You are able to clearly see the progress of your co-workers, however, it is hard to make updates or edits to the task. There is an area to make notes, however, it is not in the front for people to see right away. You need to click in to the whole task. Also, when you make a column for one section it creates it for all. Some columns are not necessary for each section and can be confusing when updating.

Jeff
Jeff
ERP Software Implementation Specialist in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Project Mgmt Software I've Ever Used

5.0 3 years ago

Comments: I've been using Monday.com for a few years (at the time of this review) for a number of personal projects, more importantly in my career to manage tickets and many different kinds of projects for my IT Department and for software and hardware implementations.

Pros:

Monday.com is absolutely amazing! It's extremely intuitive and simple to get up and get using! The different ways that you can setup your Project Boards make it extremely flexible and powerful. I've used other Project Management Software programs, and there isn't anything out there that compares. There are a lot of options for add-on's as well, and more are added monthly. Their how-to videos and great online documentation/help make it simple to get the most from Monday.com. Being able to set the combination of statuses and priorities help you stay focused and the collaboration functionality of the software is also intuitive and powerful. This makes completing projects both fun and productive!

Cons:

The software is expensive...particularly compared to competing projects, but don't let this scare you away. Once you get through the free trial period, it will be apparent that it's worth the extra money to use something that's so simple yet powerful and flexible.

Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Make monday.com your first stop of the week!

5.0 3 months ago

Comments: As opposed to relying on Google Drive, which may get cluttered and difficult to navigate in search of certain files, we can now keep track of everything in one central location thanks to Monday.com. There was no way to record progress on a project, what had been done, work in progress, notes on strategy, etc. The most crucial information is tracked via a bespoke CRM board, a project management board, an administrative employee board, and a meeting board.

Pros:

The ability to have everything be kept in its own folder while still being easily accessible is one of Monday's best features. Among my favorite features are the ability to tag colleagues, initiate status updates, set priorities, connect to external applications, and design custom documents and templates. The inclusion of a search box is really helpful for locating content more quickly. This is fantastic since it can be used for everything from individual task management to group task allocation and project management to customer relationship management. We can get everything we need in one convenient location.

Cons:

So many options exist, and I haven't even scratched the surface! A brief tutorial or "onboarding" process before we start using the software would be very appreciated.

Christopher
Counsel in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A Case of the Mondays.

5.0 2 years ago

Comments: Monday.com has allowed me to streamline my daily and weekly team stand-ups and to track project completion in real time. I've also been able to leverage the tool for collaboration and project management with individuals outside my company which is a useful feature of monday.com.

Pros:

Monday.com has a simple user interface that allows my geographically diverse team with varying comfort levels with technology to collaborate projects and track progress and project completion.

Cons:

There is limited reporting functionality available within Monday.com. This is not necessarily an issue for my use case, but it may be an issue for some and it would be beneficial for the software to provide broader reporting options.

Karen
Director of Marketing in US
Construction software, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great Software, Easy To Use & Great Value for Money

5.0 3 years ago

Comments: Overall, Monday is a great tool to manage workload, projects, and keep people working together in a collaborative space. I would highly recommend this product to others if they are looking for an inexpensive, easy to use tool that is easy to implement. However, just beware, you will need to have an idea of how you want to use this tool otherwise the features may be too plentiful and not explained well enough to help out a user who is just looking for ideas.

Pros:

Monday is a tool that my team uses daily to manage our workload. We're a Lean culture and use pull plans to tackle many large scale projects. Monday works really well for not only putting these pull plans together, but allowing for external users to view the workspace without having to purchase a license as well as enabling a dashboard that shows the workload across multiple workspaces/pull plans.

Cons:

You're left to your own devices to figure a lot of the features out yourself. For the most part this is fine, but it can get frustrating when certain features and views were not always working the way I expected them to. For example, I created a dashboard to show all due dates according to the week. However, some dates just simply didn't populate if they were 3-4 weeks out. Instead they showed as "No date". I read the community forums, asked questions and tried everything I could, but in the end wasn't able to figure out why this was happening. I really wish their support team was more accessible. If I can't figure out what I'm trying to do I feel like I have no course of action other than to just scrap it and try something else.

Laura M
Laura M
Systems Engineer in US
Verified LinkedIn User
Medical Devices, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

I love using Monday for its ease of use and functionality to manage projects and tasks.

5.0 7 months ago

Comments: The time administration and cross-team usefulness is astonishing, the ROI my group and I get from Monday.com underpins the fetched and after that some, we've been able to extend inner efficiencies and offer assistance make strides generally commerce operations capabilities. We progress the organization of teamwork, divide issues into errands and update status so we will work together on ventures, we will communicate more proficiently utilizing Monday.com, all changes are made live and all correspondence with a ask in specific remains together, dispenses with pointless emails, and permits our whole group to see everything related to numerous ventures in one space.

Pros:

Monday.com is always helping to enhance your productivity, the general functionality is amazing, and being able to write updates for each specific job so rapidly makes project management easy, rather than frustrating. What I like best is the organization; prior to implementing this software, all requests were sent via email, making it difficult to keep track of the workload; with Monday.com, my entire team can see what is in the file and know where each request, project in general, and each specific task is.

Cons:

Some of the time, because it is as well total, it can be troublesome to get it each usefulness, on the other hand, I would like to download numerous of the illustrations or send out them to powerpoint/excel so that I can effortlessly share them with other representatives who don't utilize Monday.com. I would energize designers to proceed to center on the client involvement and put the client at the center of their functionality, I wish the reaction time to induce bolster was much quicker, some of the time I have a issue that hinders the workflow of our group and it won't be settled until the following few days, in the event that there was an choice to chat live, investigating would be speedier.

Megan
Megan
Chief Marketing Officer in US
Verified LinkedIn User
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Monday.com makes project management easy

5.0 3 months ago

Comments: There are features in this platform that make your work easier, such as boards and forms are particularly useful, as they allow the entire company to keep track of work in progress and completed tasks. Overall, Monday.com makes it easy and efficient to stay up to date with all aspects of project management and team collaboration.

Pros:

In my experience Monday.com has been one of the best productivity and project management software I have used, it is very good for managing and tracking the progress of multiple projects, especially those with deadlines as it provides real-time information on the workload of each member, identifyng who needs help and who can offer it. The ease with which you can track team performance and profit streamlines the entire workflow. Of the points that I can highlight is its interface, its design is minimalist, the well crafted colors, its intuitive menus make it a pleasant platform for the user.

Cons:

While Monday.com offers effective project management and team collaboration features, the platform does come with its challenges. The initial setup can be awkward and time consuming, requiring research to customize it to your needs. Also, the automation features are somewhat limited, requiring workarounds for tasks that should be straightforward. From my point of view it lacks a better integration with artificial intelligence.