--- description: Get information about Birdeye price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.in/software/152997/birdeye Page: 1 / 30\ Next: [Next page](https://www.capterra.in/software/152997/birdeye?page=2) > Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. > > Verdict: Rated **4.7/5** by 709 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Small businesses to large enterprises with 10 to 10,000+ locations, including franchise brands, regional chains, and multi-location retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 709 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - AI Visibility Score - AI/Machine Learning - Advocate Management - Analytics - Automated Responses - Brand Voice Training - Business Process Automation - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot software - Confirmations/Reminders - Content Gap Analysis - Content Generation - Customizable Forms - Customizable Templates - Feedback Management - GEO Optimization - Geo Rankings - HIPAA Compliant - Hashtag Tracking - Keyword Rank Tracking - Keyword Tracking - Mass Texting - Message Personalization - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-Platform AI Coverage - Natural Language Processing - Patient Education - Personalization Software - Personalization and Recommendation - Post Scheduling - Prompt Organization - Query Suggestions - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management Software - Review Monitoring - Review Notification - Review Request - Review Sharing - SEO Audit - Scheduled Messaging - Sentiment Analysis - Speech Recognition Software - Survey/Poll Management - Transfers/Routing - Transformer Model ... and 125 more features ## Integrations (108 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloze - Cornerstone Practice Management - Covetrus Avimark ... and 93 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [AI Content Creation Platforms](https://www.capterra.in/directory/34829/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.in/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.in/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.in/directory/31024/review-management/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [ReputationStacker](https://www.capterra.in/software/160682/reputationstacker) — 4.9/5 (60 reviews) 2. [Trustpilot](https://www.capterra.in/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [rater8](https://www.capterra.in/software/177794/rater8) — 5.0/5 (184 reviews) 4. [Experience.com](https://www.capterra.in/software/178112/socialsurvey) — 4.7/5 (89 reviews) 5. [Brand24](https://www.capterra.in/software/149054/brand24) — 4.7/5 (257 reviews) ## Reviews ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 May 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Great system" — 5.0/5 > **Sasha** | *19 October 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn and navigate. Love the text template option where you create a text, and you can send it to all of your patients without having to rewrite it. > > **Cons**: I love most things about birdeye. I dont have many thing I dislike but maybe the fact that sometimes new messages do not pop up on top of the thread. > > Their customer service is always availabe to help you set up anything you need . The will walk your through it via phone call. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 June 2025* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Cons**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 September 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Cons**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.in/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data