--- description: Get information about Birdeye price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.in/software/152997/birdeye Page: 1 / 30\ Next: [Next page](https://www.capterra.in/software/152997/birdeye?page=2) > Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. > > Verdict: Rated **4.7/5** by 707 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Small businesses to large enterprises with 10 to 10,000+ locations, including franchise brands, regional chains, and multi-location retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 707 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Audience Targeting - Automated Responses - CRM Software - Campaign Analytics - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot software - Code-free Development - Collaboration Tools - Competitive Analysis - Content Management Software (CMS) - Contextual Guidance - Customer Experience Management - Customer Support Software - Customizable Templates - Dashboard Software - Email Marketing Software - Engagement Tracking - Feedback Management - Intent Recognition - Keyword Tracking - Mass Texting - Message Personalization - Mobile Access - Mobile Payments - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - Natural Language Processing - Negative Feedback Management - Performance Metrics - Post Scheduling - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Audit - SEO Management - Scheduled Messaging - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History ... and 23 more features ## Integrations (116 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Agentforce Marketing (formerly Salesforce Marketing Cloud) - Agentforce Sales (formerly Salesforce Sales Cloud) - Apple - Authenticom - Booker - Booker - Buildertrend - Canva - CareCloud Charts - CareStack - ChatBot ... and 101 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [AI Content Creation Platforms](https://www.capterra.in/directory/34829/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.in/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.in/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.in/directory/31024/review-management/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [ReputationStacker](https://www.capterra.in/software/160682/reputationstacker) — 4.9/5 (58 reviews) 2. [Trustpilot](https://www.capterra.in/software/169618/trustpilot) — 4.5/5 (1206 reviews) 3. [Brand24](https://www.capterra.in/software/149054/brand24) — 4.7/5 (255 reviews) 4. [GiveMe5.ai](https://www.capterra.in/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.in/software/121701/hootsuite) — 4.4/5 (3803 reviews) ## Reviews ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 May 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "A Powerful Tool for Managing Online Reputation" — 5.0/5 > **Kate** | *7 August 2026* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. > > **Cons**: The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. > > Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 June 2025* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Cons**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 September 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Cons**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.in/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data