RingCentral Contact Center Reviews

RingCentral is the best!

Pros:

I like how it is easy to use for communicating with our client

Cons:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Ring central for all your calling neeeds

Comments: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Pros:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Cons:

I have no complaints - I love and stand by Ring central

Ring Central Ease of Use

Comments: The transition to Ring Central was smooth and easy. I love having this app rather than a land line.

Pros:

I love the ease of having options for messaging, calling, and receiving faxes all through one line.

Cons:

No complaints at all! It is very functional and user friendly.

Preadory billing after failing to replace leased phone

Comments: Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.

good for remote workers

Comments: It was an ok experience good for remote workers

Pros:

this is good for remote workers to get office calls thru instead of using personal phone

Cons:

The lack of knowledge they often did not have the answers to help when system was down

Customer Service? Not Today!

Comments: If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone. Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well. Absolutely. Ridiculous.

Pros:

It's very easy to sign up. It's very easy to upgrade your account. It's simple to use.

Cons:

Customer Service must work one hour a day

Great customization options

Comments: We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.

Pros:

We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference.

Cons:

We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails.

Great App!!

Comments: Overall experience was great especially when away from the office

Pros:

Ease of use and allows coworkers to communicate with one another.

Cons:

It sometimes did not operate as it should but it was only brief

RingCentral is the best.

Comments: Overall, I would love to use this apps for back office job and would highly recommend for contact center here in the Philippines.

Pros:

RingCentral is super friendly user for back office agent like me who has an incredible feature including close to perfect transcript, auto-recording call, & easy to use design & lay out.

Cons:

None that I know of. Can't really think of any I swear!

RingCentral Contact Center Review

Comments: Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved.

Pros:

They are friendly and professional and do their best to resolve any issues.

Cons:

Issues sometimes require more than one call to resolve which can take an extended amount of time.

Excellent Product

Pros:

I received daily calls, and the quality is incredible.

Cons:

The meeting feature. I think is not that necessary, at least for my team.

Ringcentral has changed the way our company operates

Comments: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Pros:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Cons:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Wonder Phone Cloud Based System

Comments: My overall experience has been extremely positive.

Pros:

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Cons:

The pricing is a bit on the high end of the market would be my only complaint.

Convenience but with cost

Pros:

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Cons:

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Ring Central

Comments: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.

Pros:

I liked the privacy of phone numbers on the app.

Cons:

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Functional and financially sound

Pros:

The system is wonderful, most beneficial for small businesses, pricing could be more competitive

Cons:

Pricing gets out of control the higher your package gets

Ring central is a must

Pros:

I like how easy it is to use and navigate .

Cons:

Sometimes there is a small delay if you are working remotely .

Client experience is good

Pros:

It was fairly easy to communicate and navigate.

Cons:

Could improve user interface so that the aesthetics are better.

Great tool for my setting

Comments: I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.

Pros:

Ease of use and the integration with Salesforce is the best feature for me.

Cons:

I have not had the best experience with the web app, compared to the desktop app.

Great for Small Virtual Law Office

Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

poor customer service

Comments: poor level of knowledge with agents on the phone, difficult to understand phone agents.

Pros:

sounded attractive, price was reasonable, had good reviews mostly

Cons:

not the easiest system to use, customer service was dismal

Great for internal communication

Comments: Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Pros:

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

Cons:

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Decent product hamstrung by bottom-barrel customer service.

Comments: Increased functionality relative to our old provider, Jive.

Pros:

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Cons:

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Great tool but has some glitches.

Comments: We use this daily and really enjoy it when it is working properly.

Pros:

You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors.

Cons:

The system goes down when the internet is having issues unlike landlines.

A must if you're using Ring Central Phone!

Comments: Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.

Pros:

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Cons:

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.