--- description: Get information about Zoho CRM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.in/software/155928/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.capterra.in/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 7002 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7002 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Activity Tracking - Appointment Management - Automated Routing - Business Process Automation - Campaign Management Software - Channel Management Software - Chat/Messaging - Client Tracking - Commenting/Notes - Communication Management - Contact Management Software - Content Library - Content Management Software (CMS) - Customer Experience Management - Customer History - Customer Segmentation - Data Entry Software - Donor Management - Drag & Drop - Email Management Software - Feedback Management - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Distribution - Lead Generation Software - Loyalty Program - Marketing Automation Software - Multi-Channel Data Collection - Multi-Currency - Onboarding Software - Performance Management - Performance Metrics - Predictive Analytics Software - Proposal Generation - Quota Planning - Quotes/Estimates - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Search/Filter - Social Promotion - Surveys & Feedback - Task Management Software - Workflow Configuration ... and 77 more features ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.in/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.in/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18811 reviews) 3. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4490 reviews) 4. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (625 reviews) 5. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Cons**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "It is cheap and Useful CRM for Growing Businesses." — 5.0/5 > **Anonymous User** | *31 December 2025* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM is very affordable compared to other CRM tool. I liked its lead management, automation workflows and detail reporting options. > > **Cons**: The user interface seems a little complicated at first and new users need some time to learn it. Some advanced features are only in the more expensive plans, and customer support can sometimes take a while to respond. > > I had a good experience with Zoho CRM. It's a strong and affordable tool for small and medium businesses. Once you learn how to use it, it really helps with organizing leads, tracking sales, and boosting productivity. ----- ### "A Reliable CRM for Managing Leads and Customer Relationships" — 4.0/5 > **Gursimran Singh** | *4 September 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Zoho CRM is that it keeps all customer information, leads, follow-ups, and sales activities in one place. It is fairly easy to use once you get familiar with the system, and there are a lot of options to customise it according to your business needs. The automation and reporting features are also useful for keeping track of leads and making sure follow-ups don't get missed. > > **Cons**: The main downside for me is that it can feel a little overwhelming when you first start using it. There are so many features and settings that it takes some time to understand everything. Some customizations and advanced features could also be easier to set up, especially for someone who isn't very technical. > > Overall, my experience with Zoho CRM has been quite positive. I mainly like it because it helps keep customer information, leads, follow-ups, and sales activities organised in one place. The system offers a good range of features for managing the sales process, and the customisation options make it possible to adapt the CRM to different business requirements. ----- ### "Powerful Tool for Managing Sales and Customer Relationships" — 5.0/5 > **PRAGATI** | *18 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Zoho CRM is its ability to keep all customer information and interactions organized in one place. It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently. The interface is user-friendly, and the automation features help save time by reducing manual tasks, which improves overall productivity. > > **Cons**: What I liked least about Zoho CRM is that it can take some time to fully learn and explore all its features due to the wide range of customization options. However, once familiar, it becomes very powerful and effective. > > My overall experience with Zoho CRM has been very positive. It helps streamline customer management, track leads, and organize sales activities in an efficient way. The platform is feature-rich and supports automation, which improves productivity and saves time. Once familiar with the system, it becomes a very useful tool for managing business processes. ----- ### "Robust and Highly Customizable CRM for Growing Teams" — 4.0/5 > **Krishna** | *21 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Extensive Customization: The ability to tailor modules, custom fields, and layout rules to fit specific business processes is fantastic. Feature-Rich Automation: Workflow rules, blueprinting, and automated email sequences save considerable manual effort. Strong Ecosystem Integration: Seamlessly syncs across the broader Zoho suite (Zoho Desk, Books, Campaigns) and third-party apps like Google Workspace. > > **Cons**: Steep Learning Curve: Initial setup and advanced workflow configuration can feel overwhelming for non-technical users. Customer Support Delays: Tier 1 support response times can occasionally be slow or require multiple follow-ups for complex technical issues. UI Clutter: The interface can feel slightly cluttered or laggy when handling massive amounts of custom data fields. > > Zoho CRM is a power-packed solution that balances affordability with enterprise-grade functionality. While setting up complex automations requires patience and trial-and-error, it serves as an excellent central hub for sales tracking, email communication, and pipeline management. ----- Page: 1 / 281\ Next: [Next page](https://www.capterra.in/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data