17 years of helping Indian businesses
choose better software
About Thryv
Customer relationship management software built for small business
Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv.
It can not connect to a dialer system which i need really bad may have to get another crm due to this issue.
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Thryv, Inc Merger History
Pros:
The ability to get a deep dive look into companies due to the precious software capabilities given to them
Cons:
Hard to sync all the automation for creative in one place
Thryv Response
9 months ago
Hi Lindsey Raye, thank you for your review and for choosing Thryv. - Gabe
Thryv REALLY Cares
Comments: From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care.
Pros:
Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!!
Cons:
I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome.
Thryv Response
last year
Hi Hannah, thank you so much for your kind words with this review. We are excited to hear how our Thryv team is here to help when needed. We understand that there are a lot of features with Thryv and it can be overwhelming, our advice is to take the top things you need to learn first, then reach out to our team for further assistance on the other features. Before you know it, you will be a Thryv expert! - Gabe
Disappointed, Don't waste your time or money
Cons:
For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.
Thryv Response
last year
Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to [email protected], with your account information and any other details, I can send it to our team for further assistance. - Gabe
Wouldn't run a business without it
Comments: It is crucial to the business I run!!
Pros:
I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily
Cons:
My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal
Thryv Response
last year
Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Needs a little tweaking, but all in all not a bad product
Comments: Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.
Pros:
This product was very easy to learn and implement. The customer service people are pleasant.
Cons:
I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.
Thryv Response
last year
Hi Melanie, thank you for your review and valuable feedback. It is always great to hear how you are enjoying Thryv and how we can improve. I will be passing this information on to our team. - Gabe
I thrive with Thryve
Comments: I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve
Pros:
I like how everything i need to run my business is intergrated into the one easy to use app
Cons:
The only thing i dont like would be the price, after the free trial, it can be a little expensive.
Thryv Review
Comments: No problems. All good.
Pros:
We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated.
Cons:
You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper.
Thryv Response
last year
Hi Marvin, thank you for. We are grateful to hear how Thryv is helping your business. I you ever need assistance, please call our Free 24-Hour Thryv Support line. - Gabe
Blown away by the functionality and ease of use with Thryv
Comments: I would and have recommended this software to many other colleagues already. I literally use it everyday to guide how my day will go, communicate with my clients, and continue to market my business on social media. Their team is also top notch and are quick to help if any issues arise.
Pros:
The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button. The appt reminders are great. And the fact that I can pot on my social media accounts right form Thryv is pretty efficient as well.
Cons:
The only hiccup I had with integration when I first started using Thryv was getting a way to text the clients from my Thryv account. Within a few days, a tech specialist had it up and running and I haven’t had any issues since.
Thryv Response
last year
Wow, Danielle, thank you so much for your review. It is great to see how Thryv is helping with your day-to-day tasks. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Expensive, glitchy and no help
Comments: - The cost is astronomical - they don’t mention that you don’t get all of the “extras” like Thryvpay when you signup. - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be fully onboarded and they refused to refund it)Customer Service - their onboarding specialists are only available during business hours EST - their onboarding specialists didn’t know how to use the program. They only showed me things I could’ve figured out on my own and when there was an issue, they said they’d “look in it and get back to me” which they never did. - Upon cancelling I was told that that it was a six month term and they would not refund me for the $400 and month I wasted trying to get the software to work and the most they could do was not charge my card again.Don’t bother looking at Thryv as an option. It’s expensive and useless!
Pros:
This was supposed to be a solution to having 10 different apps instead it malfunctioned and glitched.
Cons:
-The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) - their onboarding specialists are only available during business hours EST
Thryv Response
last year
Hi Chelsea, we are sorry to hear about your experience with Thryv. If you would like to send an email to [email protected] with your account and any other details, I can send this to our team for further assistance. - Gabe
Owner/operator review
Comments: Overall it's great, I've used many programs and this is overall the best.
Pros:
Layout, adding product and services, social media, campaigns
Cons:
The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times. It needs a home button on every page to get you back to main page.
Thryv Response
last year
Hey Tyrone, thank you very much for your review. It's great to hear how Thryv has helped your business. If you ever need anything, please call our Free 24-Hour Thryv Support line. - Gabe
Alternatives Considered:
Are you a small business looking to thrive? Then you need Thryv!
Comments: I L-O-V-E using Thryv! I am your #1 fan.
Pros:
As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.
Cons:
The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.
Thryv Response
2 years ago
Hi Renee, WOW thank you so much for your raving review, we truly appreciate it. We are so excited to see that your investment in Thryv is paying off and you are seeing a difference in your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Alternatives Considered:
RWFE Thryver
Comments: My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.
Pros:
The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.
Cons:
It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.
Thryv Response
3 years ago
Hi Gina, thank you for your review! We are excited that your experience with Thryv has been going great. Excited to see that communicating has become easier. Also, your suggestion is a great idea, I will send this to our team for them to look into! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Better CRM than Hubspot
Comments: Excellent.
Pros:
CRM functionality is easy and powerful.
Cons:
Only thing I can think of is some additional customizability on the different kinds of clients.
Thryv Response
last year
Hi Paul, thank you for your review. It is great to see how Thryv has helped you stay more organized with your clients through our CRM. If you ever need assistance, please call our Free 24-Hour Thryv Support line 844-998-4798. - Gabe
Communicate and resolve like was said would happen!!
Comments: All they had to do and still have opportunity to do is offer our funds back. they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we figure out best options to move forward. Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that as a small business operator to our customers I would expect to go out of business in a short time!!
Pros:
They are pros at taking money and not making sure a customer is properly taken care of with monthly followups to ensure the services/products are being used properly or at all!!
Cons:
Broken promises while we were trying to get a resolution to the issue at hand. Taking monthly funds and not producing and communicating with your customer should never take place. And if it does - do what is right and credit back the customer to show good faith that you are not what it seems you are.
Thryv Response
last year
Hello, we are sorry to hear about your experience with Thryv, but thank you for bringing this to our attention. We strive to make sure our customer service is top-tier and have been awarded for it, so if you could, can you send an email to [email protected] with your account information and any other details you would like to provide? I will send this to our team for further assistance. - Gabe
A lot of Features and Functionality
Pros:
The ability to manage so much in one place.
Cons:
With all the capabilities, it has taken some time to understand how it operates and how it works best for me.
Thryv Response
last year
Hi Elizabeth, thank you for your review. We are excited to hear how Thryv is helping you manage everything in one place! - Gabe
Great value vs competitors
Pros:
The ease of use, value and HIPPA compliance were the key factors!
Cons:
Installation has been a little clunky, but we are going from a spreadsheet to Thryv.
Thryv Response
last year
Hi John, thank you for your review, we are excited to offer HIPPA compliance to our clients to make sure information is safely secured. - Gabe
All in one Software
Comments: Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better.
Pros:
The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.
Cons:
There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.
Thryv Response
2 years ago
Hi Richie, thank you for your review. We are excited to hear that Thryv is making it easier for your business to have everything in one place and making it easier to communicate with your customers. We also appreciate the feedback on how we can improve, we will make sure to take this back to our team. - Gabe
Garbage service
Comments: trash. like throwing money down toilet
Pros:
Nothing there was absolutely nothing I liked bout it. $3600 into it and $2700 more to go with $0 return. not even 1 phone call.
Cons:
They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign a contract for longer than 1 year. would not recommend or return to this company.
Thryv Response
2 years ago
Hi Benjamin, we apologize that your experience with Thryv has not been the best. If you would like to send an email to [email protected] with your account information and any other details, I will be able to send this to our Executive Claims team for further assistance. - Gabe
You do not keep the website you pay them to build
Comments: 3 different sales people, 2 managers - a complete sh_t show from day one
Pros:
good platform, but only if your a boiler-plate industry. Zero ability to understand a unique business and translate forward to customers
Cons:
poor to decent. they really want you to spend the time customize what they cannot execute on...Ads are a big problem
Thryv Response
2 years ago
Hi Stuart, we are sorry to hear that your experience with Thryv has not been the best. If you are experiencing any issues, please reach out to our Thryv Support team, you can reach them at 844-998-4798. - Gabe
Small business big marketing
Comments: Sales rep, [sensitive content hidden] is INCREDIBLE
Pros:
It presents a small business in a big business way! Saves time, money and represents us beautifully
Cons:
Still trying to figure some things out but thankfully there is support
Thryv Response
2 years ago
Hi Laurie, thank you for your review. We are glad to hear that Thryv is helping you save time and money. We understand there can be a lot to learn with the software, if you ever need assistance please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
I run my business on the go!
Comments: Overall I Love the system.
Pros:
The software is very easy to use and allows me to manage my team and business from anywhere.
Cons:
It doesn't allow me to add multiple email recipients when booking appointments
Thryv Response
4 years ago
Hi James, thank you for taking the time out of your busy day to leave us a review. We are thrilled to hear that Thryv can help you whether you are in an office or on the go. Yes, at this time it is a one-to-one relationship now, but we are always looking at improving their experience in Thryv. We use the Thryv Feedback channel to gauge the need for functionality, and can add you to the Feedback request and they will receive all updates for it. If you need any assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Great overall software that offers a lot of value!
Comments: It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.
Pros:
Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.
Cons:
The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.
Thryv Response
4 years ago
Hi Nick, Wow! Thank you for leaving this great review and feedback. It is great to hear that you are getting the value out of Thryv by using it every day. Thryv will continue to evolve and will continue to improve our App. To stay up to date, you can leave a suggestion in your Thryv Dashboard and follow the topic. You will notifications when updates have occurred. For any other assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
Alternatives Considered:
Simplifies
Comments: The customer service/training is second to none! I had to take the time, but the small 1 hour trainings over a 3-4 week period was perfect for our implementation. We knew how to use all of its capabilities.
Pros:
A great tool that is fairly easy to use. I love that all of my Social media can be engaged with one entry. I love the interaction i get with my customers. They can engage me in multiple ways.
Cons:
It does not download from IVANS. To be Ideal for an Insurance agency i feel the download capability is pretty important. That is all that this system is missing in my opinion.
Thryv Response
2 years ago
Hey Matt, thank you so much for your review! It is always great to hear how communicating and working with your clients is easier with Thryv. Thank you for your feedback as well. I will make sure to send this to our team for them to look into. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Alternatives Considered:
Our business is Thryving!
Comments: The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.
Pros:
I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.
Cons:
I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.
Thryv Response
2 years ago
Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Our buiness has bounced forward
Comments:
The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.
Pros:
Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.
Cons:
Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.
Thryv Response
4 years ago
Hi Julie, thanks for the great review! I'm happy that you and your team at Ashmore Consulting have had such a great experience with our platform and with our Support Team! I'm sorry about your social content issue. Since Thryv is intended to control the social profiles for the business, we unfortunately don't post to multiple accounts for LinkedIn, only the company LinkedIn page. For the logo, it can be added in Business Settings. It'll be at the top of every email correspondence to clients for branding purposes. And it'll be on estimates, invoices and the client portal. I hope this helps! -Chandlor