---
description: Get information about Dialpad AI Meetings price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Dialpad AI Meetings Price, Features, Reviews & Ratings - Capterra India
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# Dialpad AI Meetings

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> AI-native video meetings with real-time summaries and action items.
> 
> Verdict: Rated **4.5/5** by 602 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Dialpad AI Meetings?

Teams and enterprises that want AI-powered meetings, transcripts, summaries, and action items built in, unified with their broader communications platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 602 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Dialpad
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $20.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Free Plan - up to 10 participants.&#10;Business Plan - $20/user/month (billed monthly) up to 100 participants or $15/user/month (billed annually)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, Germany, Japan, Mexico, United Kingdom, United States

## Features

- Activity Dashboard
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Conferencing
- Customizable Reports
- Desktop/Browser Sharing
- File Sharing Software
- Host Controls
- Mobile Access
- Presentation Streaming
- Real Time Screen Sharing
- Real-Time Chat
- Recording
- Scheduling Software
- Screen Sharing Software
- Two Way Audio & Video
- Video Conferencing Software

## Integrations (14 total)

- Box
- Dropbox
- Evernote Teams
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- LinkedIn for Business
- Microsoft 365
- Microsoft Outlook
- Salesforce Platform
- Slack
- Twitter/X

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Web Conferencing Software](https://www.capterra.in/directory/30075/web-conferencing/software)

## Related Categories

- [Web Conferencing Software](https://www.capterra.in/directory/30075/web-conferencing/software)
- [Meeting Software](https://www.capterra.in/directory/30802/meeting/software)
- [Screen Sharing Software](https://www.capterra.in/directory/31738/screen-sharing/software)
- [VoIP Software](https://www.capterra.in/directory/30940/voip/software)
- [Video Conferencing Software](https://www.capterra.in/directory/31895/video-conferencing/software)

## Alternatives

1. [Microsoft Teams](https://www.capterra.in/software/168668/microsoft-teams) — 4.5/5 (11121 reviews)
2. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14655 reviews)
3. [Google Workspace](https://www.capterra.in/software/168389/google-workspace) — 4.7/5 (17659 reviews)
4. [Google Meet](https://www.capterra.in/software/176572/google-hangouts) — 4.5/5 (12156 reviews)
5. [Webex Suite](https://www.capterra.in/software/733/webex) — 4.4/5 (7410 reviews)

## Reviews

### "Review from regular user" — 4.0/5

> **Olga** | *9 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: I liked the overall feel of the platform and user interface - it's easy to use and works reliably most of the time.
> 
> **Cons**: Since the needed use consisted of multiple outbound leads calling, I wish it would offer more efficient predictive dialing.
> 
> Overall, it's a reliable system, with limited downtime. It integrates well with other systems, such as Salesforce, and offers a comprehensive team chat option that beats other popular team chats.

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### "Worst Company we have ever dealt with. Do not purchase\!" — 1.0/5

> **Nick** | *6 February 2026* | Information Technology & Services | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing, technology was clunky and didn't work. Account management is a distaster. The call reporting was not good. There is a lag when you would make calls and customers would hang up. Cost us thousands of dollars in our outbound sales department.
> 
> **Cons**: Their account management is horrible, we ended contract properly and they still can't figure out. We have been asking for a refund for 6+ months for fees they took out post cancellation. Do not do business with them. Nothing seems to get them to care.
> 
> It may be the worst company I have dealt with. I have been managing business systems as an executive for 20+ years and I am not sure I have ever had as bad of an experience. The software did not work as designed, they kept claiming things would change. We ended our contract in writing, within terms, they continued to collect money post term. We emailed and escalated to the team and they acknowledged they messed up but they cannot figure out a way to reimburse us. I even escalated this to their \[sensitive content hidden\] who never responded to me nor acknowledged my email. I would 100% look elsewhere for your phone and Meeting needs.

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### "Very Impressed" — 5.0/5

> **Josh** | *17 April 2026* | Transportation/Trucking/Railroad | Recommendation rating: 2.0/10
> 
> **Pros**: Automatic meeting summaries \&amp; action items&#10;Instead of scrambling to take notes, the platform creates recaps and follow-up items automatically. That’s one of the biggest real-world productivity wins.&#10;&#10;Real-time transcription during meetings&#10;Live transcripts make it easier to follow conversations, especially in fast meetings, remote calls, or when reviewing details afterward.
> 
> **Cons**: Automatic meeting summaries \&amp; action items&#10;Instead of scrambling to take notes, the platform creates recaps and follow-up items automatically. That’s one of the biggest real-world productivity wins.&#10;Real-time transcription during meetings&#10;Live transcripts make it easier to follow conversations, especially in fast meetings, remote calls, or when reviewing details afterward.
> 
> Overall, Dialpad AI Meetings seems like a strong productivity tool with real business value if used correctly. The biggest strengths are automated notes, meeting summaries, action items, and better visibility into conversations without needing managers in every call.

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### "Awesome experience" — 5.0/5

> **Verified Reviewer** | *23 March 2026* | Accounting Software | Recommendation rating: 10.0/10
> 
> **Pros**: The "Ghostwriter" (AI Recaps \&amp; Summaries)&#10;This is consistently the \#1 favorite. Instead of scribbling notes, the AI (powered by DialpadGPT) creates a highly accurate summary of the meeting.&#10;Why it's great: It automatically extracts action items (e.g., "\[sensitive content hidden\] will send the proposal by Friday") and provides a searchable transcript. It saves about 10–15 minutes of admin work per meeting.
> 
> **Cons**: The "Robotic" Transcription Errors&#10;While the AI is great, it isn’t perfect.&#10;The Issue: It can struggle with heavy accents, technical jargon, or people talking over each other.&#10;Review Tip: You might mention that you occasionally have to spend time "cleaning up" the automated summary because the AI misinterpreted a specific product name or industry term.
> 
> The "Big Picture" Sentiment&#10;The best way to describe Dialpad is "AI-native." Unlike competitors who added AI as a plugin later, Dialpad feels like it was built around the transcript.&#10;The Vibe: It turns a meeting from a "point-in-time event" into a "searchable asset."&#10;Reliability: For voice, it’s top-tier. For heavy video/screen sharing, it’s a solid "B+."

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### "Poly Dialpad" — 5.0/5

> **Brenda** | *19 December 2025* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: I like how I'm able to see the call being transcribed in real time. It really makes a difference being able to look back at what the caller was saying.
> 
> **Cons**: Doing conference calls is difficult at times. I would like to see more people added to the quick search when transferring calls to VM.

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