--- description: Get information about JustCall price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.in/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/157853/justcall?page=2) > Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email \& WhatsApp in one place. > > Verdict: Rated **4.1/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Built for sales and support teams that rely on high-volume calling and SMS to drive revenue, close deals, follow up consistently, and hit pipeline goals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 225 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - Activity Dashboard - Alerts/Escalation - Automated Attendant - Automated Routing - Automatic Transcription - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Callback Scheduling - Caller ID - Campaign Management Software - Computer Telephony Integration - Conferencing - Contact Management Software - Conversation Intelligence - Customizable Reports - Customizable Templates - Dashboard Software - Data Security - Event Triggered Actions - File Sharing Software - IVR - Lead Management Software - List Management - MMS - Mass Texting - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - PBX - Queue Management - Real-Time Chat - Reporting/Analytics - Scheduled Messaging - Survey Builder - Survey/Poll Management - Template Management - Third-Party Integrations - Two-Way Audio & Video - Voice Mail - Workflow Management Software ... and 26 more features ## Integrations (74 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [SMS Survey Software](https://www.capterra.in/directory/32937/sms-survey/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3465 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18798 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4087 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "THOUGHTS ON JUSTCALL" — 4.0/5 > **Heather** | *19 August 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program. > > **Cons**: Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens > > I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests. The appointment management aspect of the program was highly successful\! ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to manage; can see the status of all users > > **Cons**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." — 1.0/5 > **Robert** | *21 March 2025* | Capital Markets | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. > > **Cons**: The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. > > I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Cons**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- ### "JC Review KK" — 5.0/5 > **Kerry** | *24 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. > > **Cons**: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. > > Overall very good, very few technical issues and is a huge step up from the program I used previously. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data