--- description: Get information about JustCall price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.in/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/157853/justcall?page=2) > Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM. > > Verdict: Rated **4.1/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Small businesses to large enterprises in insurance, healthcare, real estate, financial services, education, solar and renewables, and home services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 225 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Saas Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Barbados, Belgium, Benin, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt and 56 more ## Features - 2-Way Messaging - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Transcription - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Callback Scheduling - Caller ID - Campaign Management Software - Chat/Messaging - Contact Management Software - Conversation Intelligence - Customizable Reports - Customizable Templates - Dashboard Software - Data Security - Feedback Management - File Sharing Software - List Management - Mass Texting - Message Personalization - Mobile Access - Natural Language Processing - Outbound Call Center - PBX - Performance Management - Phone Key Input - Power Dialer - Predictive Dialer Software - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - Scheduled Messaging - Survey Builder - Text to Speech - VoIP Software - Voice Mail - Workflow Automation ... and 23 more features ## Integrations (70 total) - ActiveCampaign - Agentforce - Agile CRM - Appypie - Bitrix24 - Bullhorn - CARET Legal - Calendly - Capsule - Clay - Close - Copper - Dataddo - Daton - EngageBay CRM ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [VoIP Software](https://www.capterra.in/directory/30940/voip/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) - [Cloud PBX Software](https://www.capterra.in/directory/31102/cloud-pbx/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (19024 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4116 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1729 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Simple and efficient" — 4.0/5 > **Josh** | *24 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to manage; can see the status of all users > > **Cons**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." — 1.0/5 > **Robert** | *21 March 2025* | Capital Markets | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. > > **Cons**: The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. > > I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. ----- ### "Okay, but not the best solution" — 2.0/5 > **Anthony** | *27 March 2025* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) > > **Cons**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone > > My overall experience has not been great ----- ### "Not for a fit for new, small, or start up businesses" — 1.0/5 > **Craig** | *17 January 2025* | Accounting Software | Recommendation rating: 0.0/10 > > **Pros**: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. > > **Cons**: My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. > > They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. ----- ### ""Unlimited" Doesn't Mean Unlimited (And Sales Won't Tell You That)" — 1.0/5 > **Sophia** | *22 July 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The software itself generally worked as expected, and the interface was easy enough to navigate. The available features were sufficient for our team's needs once we got everything set up. > > **Cons**: The sales process was misleading. I specifically asked about all potential fees and was told our calls would be unlimited except for international calling. The sales rep failed to disclose that toll-free inbound calls, external call forwarding, and other common business scenarios would incur additional credit charges, despite knowing our exact setup before we signed. > > Our experience was disappointing because the biggest issue wasn't the software—it was the lack of transparency. We made our business requirements clear before purchasing and relied on the information provided by the sales team. Discovering unexpected charges after porting our numbers felt like a bait-and-switch. I cannot recommend JustCall to businesses unless they receive written confirmation of exactly which calls are—and are not—covered under "unlimited." ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data