--- description: Get information about Freshchat price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.in/software/158117/freshchat Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/158117/freshchat?page=2) > Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. > > Verdict: Rated **4.2/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshchat? Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 155 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Assamese, Bangla, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese, Welsh - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot software - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Dashboard Software - Geotargeting - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Search/Filter - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3475 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24205 reviews) 3. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "All-in-one communication tool" — 5.0/5 > **Rakesh** | *13 July 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Freshchat is a compact, comprehensive, and reliable all-in-one communication tool. It offers a clean interface, useful workflows, and an intuitive experience that makes managing customer conversations simple and efficient. > > **Cons**: The pricing could be more affordable considering the current feature set. The workflow capabilities are relatively basic, with limited support for complex automation, integrations, and advanced functionality. ----- ### "Freshchat review" — 4.0/5 > **Tejaswi** | *20 August 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Freshchat has been great for communication — messages and issues are easy to keep track of, and since reporting happens right in the same tool, our team's been able to close tickets a lot faster > > **Cons**: Mobile app lags behind desktop in features and speed, widget customization needs coding know-how, offline messaging is limited ----- ### "Freshchat review by amulya" — 5.0/5 > **Amulya** | *9 September 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The inbox stays organized even when agents are juggling multiple chats. With intuitive workflows, useful AI features, and strong integrations including a natural fit within the Freshworks ecosystem alongside Freshdesk > > **Cons**: There's room for improvement when it comes to performance during busy periods the interface can lag and notifications may arrive late sometimes. ----- ### "Freshchat Integration Within Team Workflows" — 5.0/5 > **Balanjaneya Sharma** | *22 July 2026* | Human Resources Software | Recommendation rating: 10.0/10 > > **Pros**: Freshchat integrates seamlessly into our team's workflow and works well alongside other communication tools > > **Cons**: The feature set feels somewhat limited, especially in terms of AI capabilities and advanced chat functionality > > Seamlessly integrates with team workflows and communication tools, but its limited AI capabilities and advanced chat features restrict deeper automation and innovation ----- ### "Freshchat review" — 4.0/5 > **Sai phaneendra** | *7 September 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Freshchat is a very compact tool, light and easy to use. Our team got started very quickly and the UI is very easy to navigate. > > **Cons**: I think the tool is for shorter scope as there are no features heavy to automate like the ai in the product is very basic. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data