--- description: Get information about Salesforce Platform price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Platform Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [Salesforce Platform](/software/164356/app-cloud) # Salesforce Platform Canonical: https://www.capterra.in/software/164356/app-cloud Page: 1 / 17\ Next: [Next page](https://www.capterra.in/software/164356/app-cloud?page=2) > Build around the customer with AI-powered apps to create amazing experiences. > > Verdict: Rated **4.4/5** by 392 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Platform? With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 392 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Israel, Italy, Japan, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain and 5 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Business Process Automation - Code Development - Code Editing - Collaboration Tools - Compatibility Testing - Dashboard Software - Data Management Software - Data Modeling - Data Security - Database Support - Debugging - Deployment Management - Document Management Software - Drag & Drop - For Developers - Graphical User Interface - Integrated Development Environment - Integrations Management - Iteration Management - No-Code - Reporting & Statistics - Reporting/Analytics - Task Management Software - Third-Party Integrations - Visual Modeling - Web/Mobile App Development - Workflow Configuration - Workflow Management Software ## Integrations (10 total) - Google Cloud - Marketo Sales Connect - Microsoft Power BI - QuickBooks Desktop - Salesforce Einstein - ServiceNow - Shopify - Slack - Tableau - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) ## Related Categories - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) - [Cloud Platform as a Service (PaaS) Software](https://www.capterra.in/directory/32376/platform-as-a-service/software) - [App Building Software](https://www.capterra.in/directory/32016/app-building/software) - [Workflow Management System](https://www.capterra.in/directory/30091/workflow-management/software) - [Mobility Software](https://www.capterra.in/directory/30097/mobility/software) ## Alternatives 1. [Jira](https://www.capterra.in/software/19319/jira) — 4.4/5 (15312 reviews) 2. [viaSocket](https://www.capterra.in/software/1066020/viasocket) — 4.8/5 (640 reviews) 3. [Zapier](https://www.capterra.in/software/130182/zapier) — 4.7/5 (3043 reviews) 4. [monday.com](https://www.capterra.in/software/147657/monday-com) — 4.6/5 (5726 reviews) 5. [Asana](https://www.capterra.in/software/120550/asana-pm) — 4.5/5 (13547 reviews) ## Reviews ### "A good tool if you know how to use it." — 4.0/5 > **Sagar** | *5 November 2025* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: well, it is value for money - as far as I have seen in comparison with a few other platforms. Apart from that - it has really helped streamline the reporting and incident management in terms of new tickets that I create. > > **Cons**: Maybe it's just the provision for my firm, but I see too many frequent updates - and it sometimes messes with my work - wherein the existing processes need to be updated as well - they could help give intimations beforehand any new updates are pushed to the production. > > It has been great so far, I've converted many and delineated even more to the team - the hierarchy for team workflows has only improved with Salesforce. ----- ### "Ticketing and Managment tool" — 4.0/5 > **Agnoor** | *14 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Efficient tool to automate IT activities. 2. Reliable and good in performance for all operations. 3. A centralized platform to interact and give users access , permissions. > > **Cons**: 1. Too costly to handle and manage for small businesses. 2. UI can be improved with the modern templates. 3. Due to multiple features the product is complex and learning curve is huge. > > Highly scalable and capable tool to automate and manage the whole enterprise work processes and assets. It is a bundle of features and tools that help in almost every work like developer console, ticketing, etc. Overall salesforce platform increases operational efficiency and provides a secure environment. ----- ### "A Great Tool for Client Tracking and Retention" — 5.0/5 > **Brandon** | *8 July 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: My favorite part about SalesForce was how detailed the tracking was. From the initial contact with a client to the final sale and every step in between, SalesForce allows you to log everything in detail. > > **Cons**: For many SalesForce has a bit of a learning curve. Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users. > > Overall, my organization found SalesForce adequate and efficient for a team of our size. It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted customers. ----- ### "Really Loved Using Salesforce" — 4.0/5 > **Tina** | *1 October 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce. > > **Cons**: One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen. > > Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system. ----- ### "Robust with a learning curve" — 3.0/5 > **Nathan** | *21 December 2024* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Very robust in its integrations and community > > **Cons**: Too complex for small business or in our case, non-profit > > Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.in/software/164356/app-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/164356/app-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data