Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more
Plivo
Plivo Overview:
What Is Plivo?
Plivo offers a simple, fast, and scalable way to modernize customer communications. More than 70,000 businesses use Plivo to quickly integrate SMS and Voice technology without overhauling their existing knowledge base, systems or teams. Plivo has direct relationships with over 1600 carrier networks in 190 countries and brings together deep telecommunications and modern software development experience to address the needs of today's businesses - quality, scale, speed, and agility.
Who Uses Plivo?
Decision-makers and developers alike love Plivo for its ease-of-use, quality, reliability, and scalability. Technical decision makers who seek our consultative approach and rich market expertise.
Where can Plivo be deployed?
Cloud-based
On-premise
View 1 more
Overall rating
See all reviews
Based on 84 reviews
Reviews sentiment
Positive
90%
Neutral
2%
Negative
7%
Starting Price
$0.01
Per User, Per Month
Free trial
About the vendor
- Plivo
- Located in San Francisco, US
- Founded in 2011
Plivo support
- 24/7 (Live rep)
Countries available
Show more details
Australia, Brazil, Canada, Germany, India
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Brazil
- Canada
- Germany
- India
- Mexico
- New Zealand
- Singapore
- United Kingdom
- United States
Languages
Show more details
English
Compare with a popular alternative
Show more details
Plivo
$0.01
Free version
Free trial
4.3 (84)
4.5 (84)
4.2 (84)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service Software
$25.00
month
Free version
Free trial
4.9 (100)
4.7 (100)
4.9 (100)
Other great alternatives to Plivo
Show more details
Top rated features
Call Center Management
Call Routing
Top rated features
Call Center Management
Client Management
Top rated features
Call Center Management
Call Routing
Top rated features
Call Routing
Mass Texting
Top rated features
Mobile Access
Voice Mail
Top rated features
Call Logging
Call Routing
Top rated features
Call Routing
Mobile Access
Capterra verified reviews for Plivo
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 84 reviews
Write a Review!
Filter reviews (84)
Filter reviews (84)
Filter reviews (84)
Sort by
Bolivar
Corporate Alliance Consultant in Belgium
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
"Outstanding quality and flexibility, great customer service"
11 June 2020
Pros:
With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional.
Cons:
Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue.
Reviewer Source
Show more details
Dilraj
Sr. Software Developer in India
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
"Messaging users made easy!"
4 August 2019
Great software for sending text messages via Developer APIs
Pros:
Easy to integrate APIs for sending users messages on you platform. Just add the money in your account, and, u are ready to send messages using the developer APIs made available by Plivo.
Cons:
The test account does not enable u to send the messages until both the sender and the receiver numbers are verified first.
Reviewer Source
Show more details
Verified Reviewer
Verified LinkedIn User
Program Development, Self Employed
Used the Software for: 1+ year
"Empowering with Plivo's Advanced Communication Features"
6 February 2023
Pros:
Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.
Cons:
voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services.
Reviewer Source
Show more details
Plivo Response
17 February 2023
We do offer many voice use cases such as forwarding and IVR - you can learn more here https://www.plivo.com/voice/. Feel free to also visit https://www.contacto.com/ for information on our latest solution, a cloud contact center powered by Plivo.
Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 2–10 Employees
Used the Software for: 2+ years
"Customer Support No Longer Tries"
15 February 2023
Pros:
There are currently no pros to using Plivo as their customer support is incapable of supporting their product at even the most basic levels.
Cons:
I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers.
Reviewer Source
Show more details
Plivo Response
17 February 2023
Thanks for the feedback - we've confirmed that our head of support reached out and resolved your issue.
Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
"Nailed the basics and are starting to emerge into awesome."
17 August 2018
We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.
Pros:
Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.
Cons:
Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.
Reviewer Source
Show more details