--- description: Get information about NinjaOne price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.in/software/165889/ninjaone Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/165889/ninjaone?page=2) > Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access. > > Verdict: Rated **4.7/5** by 298 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NinjaOne? MSPs of all sizes and internal IT teams in midsize to enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 298 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NinjaOne - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Tired of rigid IT contracts? NinjaOne offers flexible, per-device pricing that adapts to your business needs. Pay Monthly, Pay Only for What You Need: No more upfront costs or long-term commitments. No Hidden Fees: Say goodbye to maintenance fees and surprise charges. Local Support: Get expert assistance from professionals who understand your specific needs. Free Onboarding \& Training: Seamless transition and ongoing support to maximize your investment. Contact NinjaOne directly for more information and a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Singapore and 5 more ## Features - Activity Monitoring - Activity Tracking - Alerts/Notifications - Anti Virus - App Management - Application Management - Application Security - Archiving & Retention - Asset Tracking Software - Automatic Backup - Automatic Patch Deployment - Automatic Scans - Automatic User/Device Recognition - Availability Testing - Backup Scheduling - Chat/Messaging - Cloud Backup - Compression - Customer Support Software - Data Import/Export - Data Security - Deployment Management - Disaster Recovery software - Documentation Management - Encryption Software - Endpoint Management - For MSPs - IT Reporting - Incident Management Software - Incremental Backup - Knowledge Base Management - Monitoring - Network Wide Management - Patch Management Software - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Remote Access & Monitoring - Remote Access/Control - Risk Assessment - Screen Sharing Software - Secure Data Storage - Security Management - Self Service Portal - Software Management - Status Tracking - Templates - VPN Software - Vulnerability Assessment - Vulnerability Scanning ... and 85 more features ## Integrations (158 total) - 1Password SaaS Manager - 3CX - Acronis Cyber Protect - Acronis Cyber Protect Cloud - Adlumin - Adobe Acrobat - Ameyo FusionCX - Android 11 - Apple - Apple Business Essentials - Archon - Armor XDR - Atakama - Autotask PSA - Axonius ... and 143 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) ## Category - [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.in/directory/10017/patch-management/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [Mobile Device Management Software](https://www.capterra.in/directory/30584/mobile-device-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.in/software/170018/manageengine-desktop-central) — 4.6/5 (1877 reviews) 2. [Iru](https://www.capterra.in/software/181954/Iru) — 4.9/5 (500 reviews) 3. [Action1](https://www.capterra.in/software/180609/action1-rmm) — 4.9/5 (239 reviews) 4. [Remote Monitoring and Management](https://www.capterra.in/software/144309/atera) — 4.5/5 (461 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.in/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Reviews ### "User-friendly RMM plaform with great automations" — 4.0/5 > **Palash** | *10 March 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy. > > **Cons**: The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further. > > NinjaOne has been a solid addition to our IT operations. The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations can be improved, the overall functionality makes up for these gaps. ----- ### "Easy to Use and Reliable IT Management Tool" — 4.0/5 > **Smita** | *31 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. > > **Cons**: New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. > > My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. ----- ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *7 May 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Cons**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "Everything you need, nothing you dont, that all works reliably and affordably" — 5.0/5 > **Verified Reviewer** | *6 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. > > **Cons**: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. > > MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. \#\#\# Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *5 March 2025* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: Screen share/connect software runs smooth and efficient > > **Cons**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/165889/ninjaone?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/165889/ninjaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data