Clover Reviews

Great Point of Sale payment processor for Small Companies

Comments: Great product for going to trade shows and selling products there remotely and when they don't buy from the website. It is quick to make an amount they need to pay.

Pros:

I like that I only had to pay for the unit that hooks to my phone and then there is no monthly fee unless I need more features.

Cons:

No way to take a payment without or with bad internet and then hold for later until there is service.

Clover has been a breeze!

Comments: When setting up our clover account, we had minimal issues. The customer service team is always responsive and quick to answer any questions we may have. Our rates are phenomenal - the lowest rate % we have been able to find! Everything you need is right on your clover device - inventory, prices, adding disounts, receipts.... SUPER SIMPLE!

Pros:

I really enjoy using Clover because its EASY! The card processing steps are so simple and the machine is smooth to navigate!

Cons:

I have zero negative comments about Clover.

BAD EXPERIENCE - WORST CUSTOMER SERVICE - UNORGANIZED

Comments: bad experience. DONT EVER DO BUSINESS WITH CLOVER. they overcharged one month fee, I called to claim the money back and was on hold for half hour. The customer service guy was not nice and helpful. He did not know what he talked about then he hung up on me. Very rude, nothing has been done, I still cant get the money back

Pros:

Rate is reasonable, nothing else to like about

Cons:

Overcharge monthly fees, customer service

not recommend it

Comments: the overall experience was marred by high fees and poor customer service. The setup was smooth initially, but the customer service was slow and unhelpful. I was not adequately informed about charges, and I had to make three calls to speak with the right agent to resolve the issue and cancel the service.

Pros:

Honestly that I do not have like most about clover... I have a bad Experience ..

Cons:

at least is simple and simple.. however there are better one Than this.. I would not recommend it

Great payment system

Comments: A good experience with no issues since the time we joined.

Pros:

Great dashboard and reports building. The online interface is easy to navigate and complete with all information needed.

Cons:

It's not possible to integrate with POS systems

Clover POS Review

Comments: great would definitely recommend especially if it is integrated with software

Pros:

the options for payment is easy seamless fast, you can access everything from the pos system

Cons:

it is not currently integrated with our software program so we have to manually enter the sale price

Would recommend

Comments: great, we have been with them for 8 years and don't plan to change

Pros:

Open source apps so we can fill all our needs

Cons:

sometimes because most things are done third part they can be a little clucky

Best way of process payment! I strongly recommend it.

Comments: It is a very useful way of getting quick and small amount of money from the payment of our costumers. Before we were using a more convectional way of and it costed a lot and the online payments were always very late to arrive in my account but with Clover it is much easier.

Pros:

The very innovative and practical way of paying things. Considering the company I work it is not that big, the payment method by clover is much useful.

Cons:

Although the taxes asked by the payments are already low, it could be less.

Easy to use, basic features

Comments: Used for my small medical practice, solo practitioner.

Pros:

The mobile device was easy to use, good price.

Cons:

The transactions were difficult to track in terms of who the payer was.

Great point of sale system for a small business.

Comments: We use it as our point of sale software and hardware for a small cafe.

Pros:

Simple and intuitive interface allows me to interact with customers and process payments.

Cons:

We have had some connectivity issues with one of the terminals in the past but it was resolved.

Great Payment Processing System

Comments: We use the clover terminals directly in office and team members who work remotely are able to process payments directly over the phone using the virtual terminals.

Pros:

We're able to easily process our transactions through the terminals as well as remotely online.

Cons:

The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.

Terrible experience - call centre staff have no idea what they are talking about.

Pros:

It is a easy system to use. Easy to enter inventory.

Cons:

Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.

Made a big Mistake choosing CLOVER as my credit card processor

Comments: Beginning of new shop opening I started looking reputable and comparable Credit Card processing . I started with Square , Toast and Clover end up picking Clover . I met with [sensitive content hidden] Senior Business Consultant and Clover Region Sales Manager . We talked and agreed on %2.3 +.05 Cent also $1400 credit towards hardware purchase . 1st Month which was March I did not get any statement 2nd month get close to $6800 fees . This is nothing close to what we talked . I and [sensitive content hidden] started emailing and talking on the phone almost everyday , he said do not worry I have been talking my Management they will make corrections and you will get your credit back no later then a week now he is not responding my emails . I am deceived and scammed . I will talk to Attorney General and file a court order aginst Clover and his regional manager [sensitive content hidden] .

Pros:

Nothing good about Clover , They deceived me now I had to deal with them

The crash of Clover

Comments: I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment

Pros:

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Cons:

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

We needed an upgrade from QBM.

Comments: We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.

Pros:

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Cons:

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

TOTALY SHOCKING

Comments: Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"

Pros:

NOTHING, ABSOLUTLEY RUBBISH NOTHING MORE TO SAY

Cons:

EVERYTHING, NO AFTERSALE SERVICE, FOLLOW UPS OR EVEN CONTACT.... AVOID AVOID AVOID

Clover: Not as reliable as before the switch.

Comments: They've nearly put us out of business due to the migration from payeezy to clover. The most frustrating part was the fact that the representatives from clover acted like it's just par for the course and that we should just accept it.

Pros:

Our bank migrated from Payeezy to Clover. The migration was easy and was done without our input.

Cons:

Our bank migrated from Payeezy to Clover. The migration did not migrate all of the previously existing credit cards into the clover account causing over half of our recurring payments to fail the next month.

Versatility

Comments: The Clover POS system provides a comprehensive and flexible solution for managing various business operations. Its user-friendly interface and extensive customization options allow businesses to tailor the system to their specific needs. However, users may find the overall cost to be relatively high, especially when considering hardware, software, and transaction fees. Despite this, the system's robust features, such as inventory management, sales reporting, and customer engagement tools, make it a powerful choice for many businesses looking for an integrated point-of-sale solution.

Pros:

One of the standout features of the Clover POS system is its versatility. The Clover system offers a range of hardware options and a customizable software platform that can be tailored to fit the specific needs of various types of businesses, from retail to restaurants. This flexibility allows businesses to manage sales, inventory, and customer relationships efficiently, all from a single integrated system.

Cons:

One drawback of the Clover POS system is its cost structure. While the system offers a range of features and customization options, it can become expensive, particularly with the additional costs for hardware, software, and transaction fees. This can be a barrier for smaller businesses or those with tight budgets.

Easy to use and looks appealing

Comments: Good, have used them at our veterinary practice for the past 4 years. Customer service and sales are easy to work with when we need to replace/upgrade

Pros:

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Cons:

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Business Owner

Comments: Terrible experience. Zero help from anyone. Just to cancel was an act of congress. If I could avoid a company, in any business, doing anything, I would avoid Clover.

Pros:

Nothing. Unless you like add-on fees that you don't get from other processors, avoid Clover.

Cons:

Never ending erroneous fees. Zero help from customer service to explain and/or dispute. Customer service spoke with broken English and NEVER helped a situation. Clover called something "Quarterly PCI charge" and would charge whenever, bi-monthly. They just drafted the money when they wanted. Deal breaker was they came up with a "Security Bundle Fee" of $299. No one at customer service could explain what it was and there was not getting out of it. I cancelled account and after account was closed, they still drafted the following month. Clover is the worst processing company.

Quick and Easy Payment Processing

Pros:

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Cons:

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.

Clover Review

Comments: One of the best and easiest P.O.S. systems to use and easy to train employees to use.

Pros:

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Cons:

I do not have anything bad to say about Clover.

Clover: High-quality product and overall good value

Pros:

It is easy to use and offers great reporting tools.

Cons:

We have encountered some customer service issues at times.

Find another option. You have been warned.

Comments: Absolutely terrible. They will tell you anything to get your business but then when there’s a problem, they are nowhere to be found. Do not do business with these guys if you are in the southwest, or California. Trust me. Don’t make them the same mistake I did.

Pros:

I like the ability to send credit card invoices directly to clients that are encrypted.

Cons:

These guys cannot be trusted. My dollar volume is close to $1 million a year and my average sale was between $2500 and $5000. I do tax consulting. When Clover suspects anything on your account, they will hold your money. They will also take their fees out of your account without paying you. I have had $90,000 on hold for Eight days so far. Clover is unresponsive, they don’t give me a timeframe of what’s happening, or anybody to talk to. My rep is in Arizona, and California, and I would avoid her like the plague.

Frustrating Product!

Pros:

Works with the credit card processor we have had for years, which have better rates than any other company we have quoted.

Cons:

We've had multiple days of no service within the last couple months. Customer Service is horrible.