--- description: Get information about tawk.to price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.to Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://www.capterra.in/software/167792/tawk-to Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/167792/tawk-to?page=2) > Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. > > Verdict: Rated **4.6/5** by 343 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses tawk.to? Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 343 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: tawk.to - **Location**: Las Vegas, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Contact tawk.to for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United States ## Features - Autoresponders - Chat/Messaging - Customizable Branding - Geotargeting - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (14 total) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Alternatives 1. 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Great for staying connected with visitors and improving response time on any device. ----- ### "Tawk to Review" — 4.0/5 > **Deepanshu** | *21 December 2024* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to communicate with customers. Responses can be checked in real time. Easy to navigate. Employess can communicate with each other in DM section. Group option is also very helpful. The feature is like the most is employess can track the chat history in very convenient way. > > **Cons**: There is nothing to dislike in tawk to. Ai chat feature could be enhanced. > > Interface is excellent. Chat response are real time based. ----- ### "A very solid chat support plugin for wordpress" — 4.0/5 > **Angus** | *25 May 2025* | Broadcast Media | Recommendation rating: 7.0/10 > > **Pros**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. > > **Cons**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. > > A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. ----- ### "Good enough" — 3.0/5 > **Harry** | *29 November 2025* | Accounting Software | Recommendation rating: 5.0/10 > > **Pros**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old > > **Cons**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. > > Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. ----- ### "Efficient live chat and messaging for development teams" — 5.0/5 > **Harish** | *9 November 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. > > **Cons**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. > > Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/167792/tawk-to?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/167792/tawk-to) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data