18 years of helping Indian businesses
choose better software

About Site24x7

Monitor the performance of your servers across platforms such as Windows, Linux, FreeBSD and OS X with Site24x7 server monitoring.

Learn more about Site24x7

Pros:

Low waiting times in getting technical support from them. Lots of tools and features.

Cons:

As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams.

Site24x7 ratings

Average score

Ease of Use
4.5
Customer Service Software
4.5
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.9/ 10

Site24x7 has an overall rating of 4.7 out 5 stars based on 279 user reviews on Capterra.

Have you used Site24x7 before?

Share your experiences with other software buyers.

Filter reviews (279)

peter
peter
IT Asset,Configuration Manager, Service Catalog and Knowledge Manager in Ghana
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A better tool to monitor internet services

4.0 2 months ago

Comments: Using Site24x7 is fantastic. Monitoring of services is much easier.

Pros:

I love the proactive monitoring capability of Site24x7. Because it uses multiply sites or datacentres in it services , you are able to pick quickly from the dashboard when services starts degrading. With it RUM feature, it is easy to monitor the user experience of customers from multiple locations and even tell what users are doing wrong.

Cons:

I just do not like the plenty alerts sent when degradation starts

Alternatives Considered: SolarWinds Service Desk

Reasons for Switching to Site24x7: Sitex24x7 is less expensive and setup was easier

Paulo
Analista de infraestrutura in Brazil
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

An efficient solution for 24x7 monitoring

5.0 3 weeks ago New

Comments: My experience with Site24x7 has been positive. The platform helps monitor critical services and simplifies problem identification. It plays an essential role in maintaining continuous operations and avoiding unexpected incidents.

Pros:

The platform is highly intuitive, with quick alerts and flexible configurations that help monitor critical services, ensuring high availability. Its integration with various services makes it adaptable to hybrid infrastructure environments.

Cons:

The interface could be more modern and user-friendly, especially for new users. Additionally, some advanced reports require more configuration than expected.

Guillermo
Management in Spain
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Site24x7 is my go-to for monitoring website performance and uptime. It's been a lifesaver.

3.0 3 months ago

Pros:

I love the ease of use and the comprehensive monitoring tools. It's simple to set up and reliable.

Cons:

I wish the reporting and analytics features were a bit more intuitive. It could use some user interface improvements.

Verified Reviewer
Verified LinkedIn User
Insurance Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Site 24x7 simple but powerful!

4.0 4 months ago

Comments: Overall, my experience has been great if not excellent. Their suite of applications provide a “one stop shop” for almost all IT related support software. The ease of implementation coupled with the extensive capabilities of the product greatly outperform competitors and the best part, it’s priced just right.

Pros:

1. Setup is a breeze 2. Very intuitive, easy to navigate, and understand the various functions 3. Included features actually add value and are not hidden behind paywalls 4. Free trial

Cons:

1. Application support can be better. While responses are prompt, support typically points you to help documentation that may have already been read. Sometimes human assistance is preferred. 2. Custom report creation could be more straightforward. I found it difficult to create certain report types in which i needed to select all for attributes\groups but didn't find the option easily

Alternatives Considered: Splunk Enterprise

Reasons for Choosing Site24x7: Increasing costs of the previous application coupled with the complexity of its configuration

Switched From: PRTG Enterprise Monitor

Reasons for Switching to Site24x7: Ease of use and more flexible pricing model

Andres
Analista in Colombia
Food & Beverages, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Site 24x7 Monitoring ¿

4.0 last month New

Pros:

Site24x7 provides a robust and intuitive platform for monitoring websites, servers, applications, and networks.

Cons:

May feel expensive for smaller businesses

Viren
IT Manager in UK
Leisure, Travel & Tourism, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best Monitoring & automation software I have come across

5.0 2 months ago New

Comments: We have been using this for over 3 years now and is very good value for money. The support is great as well. and overall its a very feature rich, valuable and value for money system.

Pros:

Lot of features, loads of sensors and options

Cons:

Cumbersome setup process, sometimes not easily understandable

Agon
sys eng in UK
Cosmetics, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

great stuff

5.0 2 weeks ago New

Pros:

works most of the time very simple and easy to learn

Cons:

works most of the time sometimes doesnt work but most of the time it works

Sailesh
Senior Network System Administrator and DevOps Engineer in Nepal
Computer Networking, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

All in one plae

5.0 2 months ago

Comments: The overall experience was good, it helped me to manage my domain security.

Pros:

It has well managed dashboard and control.

Cons:

Frequent Mail spams the user and it should be fixed.

Jason
CEO in Canada
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use and great peace of mind!

5.0 2 weeks ago New

Comments: It was very fast to implement and really easy to use. I was able to pick up how to use it and implement monitoring on my client sites right away.

Pros:

I loved how easy it was to learn and implement.

Cons:

The cost of the pro version, which is really the bare minimum for our needs is close to $1000 a year which is a little steep.

Chidiebere
Network Engineer in Nigeria
Hospital & Health Care, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Performance Review

5.0 last month New

Pros:

It gave me the alerting features I needed and its weekly performance summary solved one of my major reporting problems

Cons:

All through the trial, there was no cons

Vishwanatha
Product Associate in India
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

All in one SAAS product which hiwill help to monitor your entire application server websites

5.0 2 years ago

Comments: Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7

Pros:

Site 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.

Cons:

Location based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients

Gangesh
Monitoring lead and Tool Admin in India
Financial Services Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Site24*7 Monitoring tool review

5.0 2 years ago

Comments: Overall site 24*7 is best tool to monitor all feature together. Easy to configure and use.

Pros:

1. Alert notifications modes - email, sms and voice2. Real time dashboards3. APM to trace down issue. 4. We can capture different types of logs

Cons:

In dashboards color notification for entire node down and node with particular application down are same. We are not able to conclude whether entire node is down or some application. There must be different colour indication.

Harsh
Harsh
System Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

User friendly Monitoring Tool

5.0 7 months ago

Pros:

Site24x7, with its user-friendly interface and robust features, has revolutionized our monitoring practices. The consolidated dashboard simplifies oversight, while website and network monitoring capabilities ensure early issue detection. It’s a must-have for any organization seeking proactive insights into their digital infrastructure.

Cons:

While Site24x7 offers valuable features, its Application Performance Monitoring (APM) falls short compared to some competitors. Missing functionalities that exist in other monitoring tools create a noticeable gap. For organizations seeking comprehensive APM, exploring alternative solutions may be necessary.

Zuhaeez
Zuhaeez
Associate Manager - IT Infrastructure in Fiji
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

It's got everything!

5.0 9 months ago

Pros:

We can get into granular detail and see what's going on on all the endpoints, servers, websites, device etc and it auto heals them with IT Automation plus comes with an awesome NOC view. Good Stuff

Cons:

Its got a bit of a learning curve to it.

Rakesh
Cloud Architect in India
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Robust monitoring solutions provider

5.0 10 months ago

Comments: overall its awesome and one must try to monitor their infrastructure resources

Pros:

user friendly interface, bug free agents and always up and running dashboards.

Cons:

SSO/SAML Integration the worst part. They have to provide seamless integration with Azure AD or other SAML authentication.

Rémi
System Administrator in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

A good tool that is fast to install and configure

4.0 6 months ago

Pros:

- ease and speed to install and configure - the automatic discovery system on the servers - very powerful network scanning

Cons:

- the Linux application monitoring system which only works with processes and not services - the remote script execution system is a bit cumbersome

Alternatives Considered: Prometheus

Reasons for Switching to Site24x7: ease and speed to install

Alexia
CMO in Spain
Consumer Electronics, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Site24x7 helps me keep my website running smoothly and notifies me of any issues quickly.

5.0 5 months ago

Pros:

I love the user-friendly interface and the variety of monitoring options. It's been a game changer for my website's performance.

Cons:

I wish the reporting features were more customizable and the pricing was a little more competitive. Overall, I'm happy with it though.

Sergio Daniel
IT in Argentina
Internet, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent tool

5.0 3 months ago

Comments: The experience was very satisfactory therefore I would like to continue with the tool

Pros:

I liked the simple and very comprehensive monitoring of each host or device on the network.

Cons:

Nothing to criticize, everything excellent.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Site24x7 - Excellent Cost/Benefit

5.0 last year

Comments: fantastic. could not be happier with the product. it lets us sleep at night, unless there are problems, of course!

Pros:

Site24x7 provides an excellent monitoring service for internal process and external service monitoring, at a very low cost. The integrations with different notification channels lets us target the appropriate audience for the messages. The API for creating and activating/deactivating monitors is very user-friendly and intuitive.

Cons:

Not much, been a happy customer for 8+ years!

Abdul
Cloud engineer in India
Information Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best Monitoring Tool

4.0 7 months ago

Comments: Very user-friendly, easy to set up, great features

Pros:

We can easily track all the servers with an alert

Cons:

sometimes getting slower than usual and alerts not receiving

Marious
CEO in Poland
Telecommunications, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Highly recommended!

5.0 5 months ago

Comments: Excellent. I was able to configure it in a few minutes.

Pros:

Very easy to use. Powerful with a lot of features. Reliable.

Cons:

Nothing really, all works as expected. Very easy to use

Joan
Engineer in Mexico
Computer Networking, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Efficient Incident Management and Proactive Alert System: A 3-Year User Review

5.0 last year

Comments: Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful

Pros:

I have been using the product for 3 years and it has worked wonders for me. The ticket tracking is very useful, and the call and SMS alerts have made the department proactive in addressing an incident, allowing for minimal possible impact of the incident. I highly recommend this product 100%.

Cons:

So far, everything has been working quite well.

Alternatives Considered: PRTG

Reasons for Switching to Site24x7: for calls, sms and cloud monitor

Verified Reviewer
Verified LinkedIn User
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great product with great features

5.0 2 years ago

Comments: My overall experience is good and I will recommend this for business continuity and a single portal for resource monitoring.

Pros:

1. All Server resources like CPU, RAM, and Disk network can be monitored in one place with details information in real-time. 2- Website Monitoring which alerts whenever it's reached high consumption. 3- Sending real-time alerts on the app, mail, sms, and call.

Cons:

As of now, I haven't found any missing monitoring tool on this.

Quang
Quang
DevOps in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good and Comprehensive Monitoring System

5.0 last year

Pros:

Timely monitoring to alert us to critical production issue while also offer rich detail in their dashboard

Cons:

The dashboard is rich in detail, but navigation is a bit hard. It takes time to learn the dashboard and find what you need.

Fernando
Fernando
CEO in Colombia
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent

5.0 last year

Comments: The experience has been good and we will keep the tool

Pros:

I found it to be a very complete tool. I was surprised that it has everything we need in our business. Everything in a single tool

Cons:

Due to the large number of options that the tool has, it has been somewhat complex to understand it. There are no free courses