--- description: Get information about Fuze price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fuze Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Web Conferencing Software](/directory/30075/web-conferencing/software) > [Fuze](/software/168394/fuze) # Fuze Canonical: https://www.capterra.in/software/168394/fuze Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/168394/fuze?page=2) > Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise. > > Verdict: Rated **4.1/5** by 75 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Fuze? We create software that large companies and contact centers use to communicate over voice, video, and chat on a single app, from any device or location. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 75 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User - **Pricing Details**: Hosted and licensed - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Australia, Canada, China, India, United Kingdom, United States ## Features - Audio/Video Conferencing - Call Center Management - Call Recording Software - Call Routing - Chat/Messaging - Collaboration Tools - File Sharing Software - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Presentation Streaming - Real-Time Chat - Recording - Scheduling Software - Screen Sharing Software - Two Way Audio & Video - Video Conferencing Software - Voice Mail ## Support Options - Chat ## Category - [Web Conferencing Software](https://www.capterra.in/directory/30075/web-conferencing/software) ## Related Categories - [Web Conferencing Software](https://www.capterra.in/directory/30075/web-conferencing/software) - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) - [Cloud Communication Platform](https://www.capterra.in/directory/31362/cloud-communication-platform/software) - [Collaboration Software](https://www.capterra.in/directory/15/collaboration/software) - [Meeting Software](https://www.capterra.in/directory/30802/meeting/software) ## Alternatives 1. [Google Workspace](https://www.capterra.in/software/168389/google-workspace) — 4.7/5 (17483 reviews) 2. [Wildix](https://www.capterra.in/software/218251/wildix) — 4.7/5 (209 reviews) 3. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 4. [Webex Suite](https://www.capterra.in/software/733/webex) — 4.4/5 (7396 reviews) 5. [Twilio](https://www.capterra.in/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) ## Reviews ### "Fuse - Review" — 5.0/5 > **David** | *8 April 2024* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: that is really cool , I like it. that is easy to use. > > **Cons**: not every one are able to access, but are really good ----- ### "Everything we wanted" — 4.0/5 > **Jonathan** | *14 October 2020* | Human Resources Software | Recommendation rating: 7.0/10 > > **Pros**: Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works. > > **Cons**: the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams. > > Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT. ----- ### "Great substitute for Skype" — 4.0/5 > **José Elías** | *3 December 2018* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto\! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch. > > **Cons**: What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes. > > We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times. ----- ### "Buyer Beware - Read EVERY order or MSA with a magnifying glass" — 1.0/5 > **Todd** | *27 September 2021* | Retail | Recommendation rating: 0.0/10 > > **Pros**: I don't like the software. It is not easy to sue or fix. It seems like every issue with the system is fixed with some engineers attempt at a work around. > > **Cons**: The service is glitchy, service is often many time zones ahead or behind, the reps raley listen to you, implementation doesn't take express instruction, features are sold that don't exist. > > I had a horrible experience with Fuze. From sales to support, I would not recommend this company to anyone. It has been constant frustration since day one. ----- ### "Enterprise level telephony, in the cloud" — 5.0/5 > **D. SKye** | *5 December 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers. > > **Cons**: Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced) > > The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/168394/fuze?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/168394/fuze) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data