Shopmonkey Reviews

Fantastic software!

Pros:

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Cons:

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Organized and easy to use!

Comments: It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders.

Pros:

I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker!

Cons:

I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey!

Run don't walk away from this company

Comments: The worst experience ever. I have been in this industry for over 35 years and used Tekmetric, Janco, Mitchell, AllData and DIrectHit to name just a few. All these companies have their own set of issues but I have never felt so unimportant or that my money/shop were not important enough to even speak to me about what my problems are. After begging to speak to someone for OVER A MONTH I am now canceling and going else where. My review will be accurate and not controlled by shopmonkey like these others.

Pros:

The reviews were amazing and the sales department is awesome at making promises and telling you what you want to hear. However this is not what you will get. I have been calling and texting for a month about the lack of labor times on everyday repairs. I have yet to get a return call, even called sales who are always there to make money but they also promised to have someone call back that was a week ago.......

Cons:

No labor times on things like engine oil coolers, transmission replacements, valve cover gaskets. If you require help from them they are quick to text but tell you it will be 2-3 days for an answer. Is your customer going to wait 2-3 days for an estimate? Not mine! That is a loss in revenue yet they charge more than others in the industry like Mitchell. You will not matter to them and they will leave you hanging.

Simple to operate for automotive industry

Pros:

Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time.

Cons:

Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them.

Great what it does

Pros:

Being able to look parts up and finish the project

Cons:

Nothing much it helps out a lot and gives great infew

Not Suitable for Full time Repair Shops But Enough for Custom Shops

Comments: On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.

Pros:

Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily

Cons:

UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue

kar services llc

Pros:

kept track of in progress and assignment of techs

Cons:

hard to use and navigate was confusing too

Customer support is slow and/or unresponsive, concerns are not addressed/rectified

Comments: Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and no implementation of upgrades seem to happen. I have 1 basic functionality problem that I've mentioned several times, no response or attention given to it whatsoever... seems they are looking into launching Shopmonkey 2.0 with upgrades that they should have been making along the way. I fully expect them to wait and charge more for the 2.0 version and then and only then will problems be solved that should have been addressed after numerous attempts to get the glitch corrected. I have basically given up hope that it will ever be addressed and I have begun the search for a software to replace this system, primarily due to the lack of customer service.

Pros:

The ability to communicate with the customer via messaging through the system is the best part of the whole system. Everything else seems to be basic software in my opinion.

Cons:

When I make recommendations or point out problems we experience with the software it seems to fall on deaf ears. Seems like a waste of time... I'm looking into other software options to replace Shopmonkey at this point.

Simple and easy

Pros:

Convenient and no hassle to use. Very user friendly.

Cons:

No negatives to this product, couldn’t think of anything to make it better!

TERRIBLE PRODUCT AND CUSTOMER SERVICE

Comments: TERRIBLE, I THINK THERE CUSTOMER SERVICE AND SALES TEAM NEED SOME WORK

Pros:

NOTHING, I NEVER USED IT BECAUSE IT WAS TOO DIFFICULT

Cons:

PUSHY SALES PERSON, LOCKED IN AND WILL NOT LET ME OUT EVEN THOUGH I NEVER USED IT AND EXPRESSED IT MANY TIMES. I EXPLAINED THAT IT WAS TOOO HARD AND THEY DID NOT CARE

Great product, very intuitive, still growing

Comments: Overall this is a great software, I have gone through 3 in the past two years and as long as they get the bandwidth issues figured out we will stay with shopmonkey for a long time.

Pros:

It's very intuitive and most everything is where you would expect it to be.

Cons:

Speed of operations, sometimes there is a good amount of lag between clicks and in this industry that time staring at the screen adds up quickly. Credits and return tracking as well as core tracking needs to be improved from invoice to receiving the credit. Purchase ordering system could also be improved but is decent as it currently is.

Ryan's Shopmonkey revie

Pros:

The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!!

Cons:

Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints.

Shopmonkey software for wrenching Ryan’s auto repair

Comments: I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees

Pros:

The ability to send and get estimates approved by cell phone and email

Cons:

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

This software help to repair my cousin’s shop making its successful again

Comments: It’s very fast and quick to use but expensive

Pros:

It’s very easy to manage which help my inexperienced cousin to work it

Cons:

It’s a bit too expensive to use per month.

Great system for any auto shop!

Comments: Overall, I think Shopmonkey is definitely an asset. We run two shops with it. There are some issues when we switch back and forth between shops, and you will find some thing through out the day you wish it had, But overall its a great system!

Pros:

I like how easy Shopmonkey is to use and the customer service is great. It really streamlined a few things for us. It communicated most of the time with QB with out any effort

Cons:

There are a handful of features which would be nice and there are some bumps too.

allows users to create and manage estimates

Pros:

There might be a mobile app available, enabling users to access essential features on-the-go.

Cons:

Regular update and then is I like it this software you in the battle function and all the things

I do enjoy Shopmonkey

Pros:

Great communication ability between our shop and customers

Cons:

Sometimes things seem to lag, and can create confusion between team members because things haven't loaded on their side. Also, would like to see some things implemented to help with mobile auto repair.

Game Changer

Pros:

Switching to this system has completely changed how we operate as a team. Making an estimate, sending to client, and collecting funds couldn’t be easier.

Cons:

Being able to collect ACH and google calendar integration.

Needs some revamping

Comments: Keeping track of invoicing and work flow

Pros:

Easy of use and learning shopmonkey system for daily use

Cons:

No scheduling link for customers to schedule appointments

The best software for any automotive related shop.

Pros:

Being able to send customer quotes of service and labor with approvals.

Cons:

The credit card fees are a bit high, it would be nice for the option to upgrade packages for a smaller CC fee.

Greta product for running and managing your shop

Comments: Over it’s a great product with a lot of features that are useful.

Pros:

Ease of use. Everything flows easily.

Cons:

Vary rarely, but sometimes it can be laggy

Shop monkey

Pros:

Keeps files organized for easy location

Cons:

Amount of time from order to confirmation

Excellent software for automotive related businesses!

Comments: With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys.

Pros:

This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand.

Cons:

If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app.

Easy to Learn & Fantastic Customer Support!

Pros:

This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update).

Cons:

There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop.

The BEST decision our shop has made

Pros:

I cannot say enough great things about Shopmonkey!! One of the biggest game changers for us (but I didnt think this would be originally) is the chat/messaging feature with customers. Before SM, most of our conversations with customers would be via email. If customers were in a conversation with one staff member, other staff wouldnt be able to be caught up on everything going on if needed. Now, with SM, the conversation sticks to the work order which makes it so much easier for us as a team to figure out the status of the job. Another game changer is being able to tag items on the work order. You can tag labor or parts items, or tag the entire work order. For example, on labor items, we have tags like "In progress" or "Completed." For parts items, we have tags like "Ordered" or "Installed." On entire work orders, we tag them "Waiting at Shop" or "Dropoff" or "Needs car back by ___" Accepting payments - this is something we started using heavily when Covid hit. Other features: cloud-based, customers being able to confirm or cancel appts, customers being able to authorize some work and decline others, easy inspection reports!, canned tasks, amazing integration with Quickbooks Online, looks good and modern. On top of all this, their customer service is TOP NOTCH. Their chat service is nothing Ive ever seen before and they are on top of it all! You can even request features and they LISTEN!!! That is rare.

Cons:

It's not easy to use on mobile. They are coming out with an app but it's more for use by the mechanics. I wish it was easier to use on my phone.