--- description: Get information about Zoho Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.in/software/169505/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.capterra.in/software/169505/zoho-desk?page=2) > Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. > > Verdict: Rated **4.5/5** by 2212 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Desk? Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2212 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management Software (CMS) - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Dashboard Software - Feedback Management - For Insurance Industry - Inbox Management - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Pipeline Management - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management Software - Transcripts/Chat History - Usage Tracking/Analytics - User Management ... and 35 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (695 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1778 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1721 reviews) ## Reviews ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 August 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Cons**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "The Scalable Workhorse: Enterprise Power at an SMB Price Point" — 5.0/5 > **Mustafa** | *11 April 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: One of the most loved features is the unified dashboard. It pulls in customer interactions from email, live chat, social media (like WhatsApp and Facebook), and phone calls into a single view. This prevents "tab fatigue" and ensures no customer query gets lost in the shuffle. > > **Cons**: Because Zoho Desk is so highly configurable, it can be overwhelming for new teams. Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error. The interface is packed with features, which can feel cluttered or "text-heavy" compared to more minimalist competitors like Intercom. > > The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point. It is widely considered a reliable, structured foundation for customer support, particularly for teams that are scaling beyond spreadsheets or basic email ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Cons**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- ### "Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming" — 5.0/5 > **Verified Reviewer** | *9 October 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value. > > **Cons**: Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution. ----- ### "Great Experience" — 5.0/5 > **Verified Reviewer** | *21 March 2025* | Design | Recommendation rating: 9.0/10 > > **Pros**: Zoho desk is so easy to use for automations. > > **Cons**: They are not giving much third party integrations. ----- Page: 1 / 90\ Next: [Next page](https://www.capterra.in/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data