--- description: Get information about Zoho Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.in/software/169505/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.capterra.in/software/169505/zoho-desk?page=2) > Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. > > Verdict: Rated **4.5/5** by 2214 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Desk? Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2214 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Catalog Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management Software (CMS) - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Feedback Management - For Insurance Industry - IVR - Inbox Management - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Pipeline Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - User Management ... and 36 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) ## Related Categories - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18804 reviews) 2. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Feature-rich support platform with a noticeable learning curve" — 5.0/5 > **SRUJANA** | *3 August 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk offers a highly feature-rich, cost-effective platform that integrates seamlessly with the rest of the Zoho ecosystem. > > **Cons**: The extensive array of customization options creates a steep learning curve for new users, and direct customer support can often be slow to respond. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 August 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Cons**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "The Scalable Workhorse: Enterprise Power at an SMB Price Point" — 5.0/5 > **Mustafa** | *11 April 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: One of the most loved features is the unified dashboard. It pulls in customer interactions from email, live chat, social media (like WhatsApp and Facebook), and phone calls into a single view. This prevents "tab fatigue" and ensures no customer query gets lost in the shuffle. > > **Cons**: Because Zoho Desk is so highly configurable, it can be overwhelming for new teams. Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error. The interface is packed with features, which can feel cluttered or "text-heavy" compared to more minimalist competitors like Intercom. > > The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point. It is widely considered a reliable, structured foundation for customer support, particularly for teams that are scaling beyond spreadsheets or basic email ----- ### "A Powerful and Flexible Support Tool with Room to Grow" — 5.0/5 > **Bijo** | *23 June 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The best part of Zoho Desk for me was its customization options. I could tailor the help desk to our team's exact needs, from workflows and layouts to automation and reporting. > > **Cons**: While Zoho Desk offered a lot of useful features, one thing I liked least was the learning curve for setting up advanced automation and custom workflows. > > My overall experience with Zoho Desk was positive. It provided a robust set of tools for managing customer support, including ticket automation, SLA tracking, and team collaboration features. ----- ### "Desk software to deliver good support" — 4.0/5 > **Karan** | *30 January 2025* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: We can use it with limites excess of internet > > **Cons**: Clumsy, and not intuitive along with gaping holes in sales > > Overall its not so good to use Zoho but the idea is good ----- Page: 1 / 90\ Next: [Next page](https://www.capterra.in/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data