--- description: Get information about Swell price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.in/software/172802/swell Page: 1 / 16\ Next: [Next page](https://www.capterra.in/software/172802/swell?page=2) > Swell is the AI patient experience platform for multi-location healthcare organizations. Reviews, feedback and NPS in one place. > > Verdict: Rated **4.6/5** by 358 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Swell? Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 358 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - Automated Responses - Autoresponders - Campaign Management Software - Campaign Planning - Campaign Scheduling - Chat/Messaging - Complaint Monitoring - Contact Management Software - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Templates - Dashboard Software - Data Visualization Software - Engagement Tracking - Feedback Management - Mass Texting - Message Personalization - Mobile Coupons - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SMS Messaging - Scheduled Messaging - Sentiment Analysis - Social Media Integration - Social Sharing - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ## Integrations (77 total) - ABELDent - AdvancedEHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 62 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Reputation Management Software](https://www.capterra.in/directory/30750/reputation-management/software) - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Review Management Software](https://www.capterra.in/directory/31024/review-management/software) - [Patient Engagement Software](https://www.capterra.in/directory/31085/patient-engagement/software) ## Alternatives 1. [Trustpilot](https://www.capterra.in/software/169618/trustpilot) — 4.5/5 (1206 reviews) 2. [TrueReview](https://www.capterra.in/software/210085/truereview) — 5.0/5 (155 reviews) 3. [Birdeye](https://www.capterra.in/software/152997/birdeye) — 4.7/5 (707 reviews) 4. [ReputationStacker](https://www.capterra.in/software/160682/reputationstacker) — 4.9/5 (59 reviews) 5. [GiveMe5.ai](https://www.capterra.in/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) ## Reviews ### "It's the "easy button" for reviews" — 5.0/5 > **vicky** | *13 December 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: easy to use patients response rate is good > > **Cons**: not all of our patients are in swell, we need to manual enter several > > great, thank you for helping us with online review status ----- ### "Swell Review 2024" — 5.0/5 > **Kyle** | *21 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The ease of access to view, reply and make adjustments when necessary to reviews, and contacts. > > **Cons**: The length of time for implementation of Swell as a part of our workflow. > > Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers. ----- ### "Practice Director" — 5.0/5 > **Cher** | *9 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. > > **Cons**: Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. > > Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. ----- ### "MOST EFFICIENT COMMUNICATIONS" — 5.0/5 > **Tracy** | *15 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We love the ease of use for efficiently communicating with our clientele where they are - which is digital\! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow\! > > **Cons**: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. > > Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. ----- ### "Swell (Happy Customer)" — 5.0/5 > **Natalie** | *11 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. > > **Cons**: Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. > > Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.in/software/172802/swell?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/172802/swell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data