TUIO Reviews

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Comments: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pros:

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Cons:

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Survey Feedback

Comments: Nice!

Pros:

Its UI/UX and ease of use in general, and the filtering options

Cons:

the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)

Hoping it gets better

Comments: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Pros:

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Cons:

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Easy to use, snappy payment system

Comments: So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio.

Pros:

We love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee).

Cons:

--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive.

Could be better

Comments: Great, friendly customer service, great product knowledge.

Pros:

Fast payments received from customers, who can see their payments and state of account.

Cons:

Bank reconciliation is cumbersome. Partial payments of invoices would be very helpful. More visual aid (Flow charts) to help with problem solving make be of more use.

Great automated process

Comments: It was a little bumpy to understand the process, setup, and enroll- but once completed it is great to work with.

Pros:

Payment process and automation is great with the ease of reporting and process.

Cons:

A bit pricey with process fees- but a great value overall.

So far so good!

Comments: Pretty streamlined honestly. Any issues or questions I’ve had have been taken care of within 24 hours if not sooner

Pros:

Customization of tuition programs that let you set it and forget it. Does it all automatically month after month!

Cons:

Not much to not like.. just having to learn a new software program always has headaches and growing pains.

Keeping accounts up to date and transparent!

Comments: TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.

Pros:

TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.

Cons:

I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.

We love TUIO!

Comments: Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.

Pros:

The website is quick, easy to use and the customer service is excellent.

Cons:

Our admissions coordinator would like to see more options for wait-listing incoming families.

Overall experience is good but some improvemts are needed

Comments: Overall is good. It is a time-saving but needs some improvements.

Pros:

I like Ease of use and availability of data.

Cons:

TUIO charges which make things difficult to reconcile accounts (revenue & receivables)

Great System, and definitely better than FACTS

Comments: I’ve loved it thus far. we haven’t started the school year yet, but the implementation phase has been great.

Pros:

The system is easy to learn and use and makes the work load for tuition processing lighter. Communication, interaction with consumers, and account management are very simple.

Cons:

I can’t create custom reports easily, though the data is easy to access.

Super satisfied with my TUIO's experience!

Comments: I am super happy with TUIO since my schools started working them in 2019. The support team is really reactive and very flexible with my multiple requests, I wouldn't want to change to another program.

Pros:

ease of use and does everything I need, the support team is amazing

Cons:

to have to create the programs every year

Superior and Quick Customer Service

Comments: The overall experience on TUIO is superb, in particular, the customer service e-mail or telephone response is instantaneous in (real-time). I was astonishingly impressed with the way in which [sensitive content hidden]
responded to our cirumstances.

Pros:

TUIO is extremely user friendly and interactive because it enables the end user to navigate throughout the site and pin point the precise area that needs pivotal attention or what needs to be addressed. Precisely because it is so (transparent) is what makes it a necessary platform to run a business successully!

Cons:

The credit card fees are a bit too high for the clients as they have communicated this to us.

TUIO REVIEW

Comments: The support team is quick, thorough, and patient in guiding me through the program.

Pros:

The payment process has been simplified for parents and administrators, making monthly, quarterly, or annual payments more efficient.

Cons:

A few parents have had minor difficulties setting up their accounts, resulting in them reversing back to EFT which is frustrating for the school. Not sure if it's available, but if there was a support team to train/guide the parents, that would be great!!

TUIO Changed My Life

Comments: TUIO has saved me countless hours on accounting and now I have more free time to hang out with the kiddos - which is what I love to do! I also love that TUIO doesn't cost me an arm and a leg - I am a small business and the cost of the software was a big factor for me. TUIO charges me $1.50 per invoice processed (this can be passed on to the person paying the invoice if you choose). TUIO charges my families $0 if they pay via checking account and standard credit card fees if they pay via credit card. After using TUIO for nearly a year, I feel this is an exceptional value. I highly recommend!!

Pros:

TUIO has changed my life! I have a small after school child care business and I also offer summer camps. Previous to TUIO, I was emailing an invoice every month and families were submitting payment via Venmo. I was spending many hours a month on invoicing and was tracking everything manually for end of year reporting. I recently expanded my child care business and I needed a simple way to set up monthly invoicing with an auto pay option for my enrolled families. TUIO has been the perfect solution. The software is easy to use, offers intuitive enrollment set up and there are many reports that you can pull for more detailed data analysis. With TUIO, I enroll a family one time in my program and set up their payment plan for the year. The system sends an email to the parent to set up their payment information that authorizes all invoices for the year. Every month when the payment is processed, it is automatically deposited into my business account and the parents receive an email receipt. TUIO is so easy to use for this purpose. I can't say enough good things about it!

Cons:

TUIO is an accounting system for childcare services. It doesn't have all the extra bells and whistles of check in/out, messaging services and in depth student profiles that some software has. I didn't want or need those extra features for an after school program -- TUIO does exactly what I was looking for. Setting up new "Program" can be tricky. I have only done it twice - once for the school year enrollment and once for summer camp enrollment. Since I don't do it often, I set up a video chat with TUIO customer service and they have helped me both times. TUIO customer service is AMAZING by the way. They are responsive and available.

Great system

Comments: Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!

Pros:

Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise

Cons:

The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information

Fantastic Support Team

Pros:

The support is fantastic. It's quick and very helpful. The videos are also beneficial for navigating support questions.

Cons:

I haven't used it very long, so I constantly have questions as it is not as self-explanatory sometimes (such as when to use the actions button vs the three dots on the right). I hadn't even found the actions button until support pointed it out. Also, I would like more options to rearrange the the list in the enrollments (such as by last name, first name, paid, pending payment, etc as these are not available in enrolments tab). And you can only check overdue only in invoices tab, but I would like to see them in enrollments, too.

So Glad We Got TUIO!

Comments: Initial challenges aside, we are so pleased with the integration of TUIO with our small school. Parents have found the platform easy enough to navigate and from the admin side, keeps everything clean and organized.

Pros:

We love that the amount of paperwork we have to create has gone down! The online registration process and credit/debit payment options are welcome options to our parent community. As a small business, we were unable to offer debit/credit card options before without more expensive options.

Cons:

The onboarding process could have been better (the initial training meeting). Having the TUIO team take you through a mock set up with examples would have helped with major frustration when trying to build my own forms/registration forms.

TUIO Software for K-12 Schools

Comments: See above.

Pros:

Managing payments in a K-12 school environment can be a complex task, requiring meticulous attention to detail and efficient record-keeping. TUIO software emerges as an invaluable tool for simplifying payment processing, offering numerous advantages that enhance the overall experience for schools, parents, and students. The program offers seamless online payments, customizable payment options and automated reminders and notifications.

Cons:

While TUIO software offers numerous advantages for payment processing in K-12 schools, there are some potential drawbacks. One of the notable disadvantages of TUIO software is the lack of extensive reporting options. While the software provides basic reporting features, such as transaction history and payment status, it may not offer the depth and customization required by some K-12 schools. Advanced reporting capabilities, including detailed financial analysis, reconciliation reports, and customizable report templates, may be lacking in TUIO. This limitation can hinder schools that require in-depth financial reporting to meet their specific accounting and auditing needs.

Bright Star Montessori Preschool -user

Comments: I really like TUIO

Pros:

Easy to use application and helps the admin to create invoices automatically👍

Cons:

Maybe the payments could be done faster

EA Academy - TUIO Review

Comments: I am happy with TUIO so far and look forward to continue to work with the team. I also am looking forward to the continued improvements I know I can expect.

Pros:

The customer support is one of the best features. When emailed or called, the staff responds promptly and with information that solves any problem.

Cons:

Some of the features are not as user friendly as they could be. We have had some parents miss the account creation step and then have trouble registering their student when the next enrollment comes around. It's also a little tricky to see the details of each family without diving deeply into their information.

I'd do it again

Pros:

I love the reports and projects. I also love the way discounts can be manipulated.

Cons:

I think Tuio could be more user friendly, better onboarding, and less cumbersome for clients with more than one child.

Sohms

Comments: Etan my go to person has been very helpful.

Pros:

The customer service and the option for full management of account .

Cons:

The product for me is not self explanatory and the ease of use is important since my time is in the classroom teaching and directing consumes my day. I would prefer a designated customer service person to assist me in this area of my job. The full service option is incredibly important to my job.

Excellent customer service

Comments: My overall experience with the system has been highly positive. The user-friendly interface made it easy to navigate and complete tasks efficiently. The system's functionality and features have met our needs, and any challenges or questions that arose were promptly addressed by the responsive customer support team. As a result, our experience has been smooth and productive, and we are confident in the system's reliability and performance.

Pros:

The implementation process was straightforward, and the customer service has been excellent. Whenever I felt lost or confused about something, TUIO provided an immediate response.

Cons:

attendance module would be nice to have.

Love TUIO

Comments: It has been a learning experience to learn TUIO. However, customer support is always prompt and very helpful in answering my questions.

Pros:

I love how we set up a payment plan for the year have our parents choose the mode of payment. Very easy to do

Cons:

How difficulty with some of the set up can be confusing.